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BMW North Scottsdale
Phoenix, AZ
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Exemplary overall service. Impressed with the due diligence and attention to detail. Very seamless transaction. Particularly impressed by the integrity and kindness of Mr. G Impressed with the due diligence and attention to detail. Very seamless transaction. Particularly impressed by the integrity and kindness of Mr. Geoffrey Mersinger who took care of all our needs. Highly recommend this dealership. More
The dealership is conveniently located in the Phoenix/Scottsdale area accessible from multiple locations. The exterior and interior are well designed and attractive. With the exception of one emp Phoenix/Scottsdale area accessible from multiple locations. The exterior and interior are well designed and attractive. With the exception of one employee everyone was capable, knowledgeable, helpful with excellent customer service. More
I recently considered buying out the lease of my 22 BMW X3 or leasing another BMW. I contacted BMW North Scottsdale as well as Chapman BMW on Camelback and made appointments to discuss options. I was aware X3 or leasing another BMW. I contacted BMW North Scottsdale as well as Chapman BMW on Camelback and made appointments to discuss options. I was aware of a recall that might prevent BMW from selling the vehicle. I had glanced at the recall notice that I received from BMW and knew that it involved rails and bolts in the rear of the car.I told both dealers when I made appointments that I wanted to drive a X1 and an X3 to help make the decision whether to lease again or purchase. the X3. When I arrived at BMWNS the salesman had prepared a breakdown of options for the lease buyout that included extended warranty prices. When I asked about the recall he contacted his manager who told him the roof rails had been recalled and could be replaced. The salesman made copies of driver's licenses and got a plate to put on the X! that we had arranged to test drive. A few minutes later he returned and told my wife and I that they did not have any X1 vehicles and that he would contact us when one arrived at the dealership. I went to Chapman BMW on Camelback and test drove the X1. We decided to purchase our leased X3. I was informed by the salesman at Chapman BMW that the safety recall involved support rails in the rear of the car. Not roof rails as I was told by BMWNS. The bolts that secured the rails might have broken in a rear end collision and needed to be replaced. Chapman BMW replaced the bolts clearing the manufacturer's recall and we purchased the X3. I have purchased or leased several new and used vehicles at BMWNS. I always make them my first stop because they are closest to my home. This is the third time that I have ended up doing business at a local BMW competitor due to lack of knowledge or competitive pricing NSBMW. More