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BMW North Scottsdale
Phoenix, AZ
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 15, 2023
Amazing! Every person I encountered was kind and patient. I cannot say enough about the amazing experience!! Absolutely outstanding!! Every person I encountered was kind and patient. I cannot say enough about the amazing experience!! Absolutely outstanding!! More
by AZKitty
Employees Worked With
Jake
August 28, 2023
You would receive better service from chimps. It cannot be possible for this service department to receive a 4.9 star rating. Sorry, if you you want your rating system to benefit anyone but you It cannot be possible for this service department to receive a 4.9 star rating. Sorry, if you you want your rating system to benefit anyone but yourselves, you must post the bad with the good, indiscriminately. The car was purchased from this dealership in 2020. It has been serviced 4-5 times for various procedures; warranty, scheduled maintenance, even minor mishap damage. You could say i know the service department well enough to write an honest review. I recently had a wheel replaced, (around $1000), and they didn’t have the good grace to install new lug bolts. All of them knurled off. Their service dept. put these worn out bolts on so ridiculously tight that it took a 3’ cheater bar on a 1/2 xxxxxxx just to break them loose. 4 of them. The 5th one rounded off, i put the 4 back on and in the morning, they will be be removing the 5th, and replacing all 5 like should have been done when they charged $1000 for the new wheel. This lug bolt is so tight that it broke 3 bolt extractors, at a cost of $60. This is not the work of a certified tech. Had this been a roadside issue, it would have required a tow truck. Qualified service technicians do not tighten these bolts to 200 nm. This is the type of service one finds at pep boys, only they charge a fraction of the price as bmw. Chimps, are more capable. And, if they don't enjoy this type of review… do the job correctly. More
by Draperdyne
Employees Worked With
Jerimy
August 26, 2023
Omar was great! Didn’t make you feel as if he was a salesman, but more of a concierge. Which made the buying experience of my first BMW tremendous! Didn’t make you feel as if he was a salesman, but more of a concierge. Which made the buying experience of my first BMW tremendous! More
by T McRae
Employees Worked With
Omar Lopez
August 22, 2023
Each department excels. The individuals were professional and knowledgeable. Our salesman, Charlie , is responsible for us buying 3 BMWs from him. That says it all! The individuals were professional and knowledgeable. Our salesman, Charlie , is responsible for us buying 3 BMWs from him. That says it all! More
by Rfranzone
Employees Worked With
Simon, Cindy , Charlie Scott, AJ Byrne
August 17, 2023
Our sales associate was always available and assisted us in returning a vehicle which had multiple problems The dealership went out of their way to help us with this situation, and everyone involved at BMW in returning a vehicle which had multiple problems The dealership went out of their way to help us with this situation, and everyone involved at BMW North Scottsdale, could not have been more helpful, respectful, or professional I recommend Scott Bilgo and the entire dealership to anyone interested in buying a BMW. We have purchased 16 of them so far. More
by tobymsingh
Employees Worked With
Andy Sivek in service dept, Scott Bilgo
