BMW/Mini of Coconut Creek

The employees are very courteous and professional. I was happy with the service and also shout out to my service advisor he was awesome I was happy with the service and also shout out to my service advisor he was awesome More

The service department is beyond poor, and getting any updates on my car was almost impossible. I came in at 9 am for the replacement of rt front well rubber arch , oil change and brake fluid change. I t updates on my car was almost impossible. I came in at 9 am for the replacement of rt front well rubber arch , oil change and brake fluid change. I tried to get updates all day finally told it would be ready the following afternoon. Phone calls dropped people didn’t help or know anything. Prices very high but they were paid. Was called at 9 am to pick up car. Left Mini and went to tire store, had new quality tires and front alignment done. Your service was terrible. More

I brought my 2020 X5 in for an AC cooling issue, and the evaporator was replaced under warranty. Unfortunately, right after pickup, the AC compressor failed (knocking noise and smoke within a minute of driv evaporator was replaced under warranty. Unfortunately, right after pickup, the AC compressor failed (knocking noise and smoke within a minute of driving), requiring a second, larger repair. Communication during this process was slow — it took multiple follow-ups and eventually involving BMW Customer Relations to get clarity on the cause and coverage. Once BMW Customer Relations got involved, the dealership did move forward and covered the additional repair under a goodwill/loyalty program, which I appreciated. The final outcome was fair, but I'd encourage the service team to communicate more proactively and provide clearer explanations when unexpected issues come up after a repair, rather than requiring escalation to get answers. More

Steve Cohen was great! They took me right away and was able to diagnose order parts and repair my car in one day. Kept me informed the entire time. They took me right away and was able to diagnose order parts and repair my car in one day. Kept me informed the entire time. More

Nice dealership. the only disadvantage was that the dealership is under construction and seating comfortability was just ok considering these circumstance. the only disadvantage was that the dealership is under construction and seating comfortability was just ok considering these circumstance. More

not only is the service fast but they are honest and take pride in what they do aswell as great care of your vehicle pride in what they do aswell as great care of your vehicle More

Purchased a brand new 2026 M5 Sedan from them. Great work by them to win my business. I already owned a 2021 X5. They did a great job with my 2021 X5. Car had a notice that popped up on the BM Great work by them to win my business. I already owned a 2021 X5. They did a great job with my 2021 X5. Car had a notice that popped up on the BMW app. They diagnosed the issue and gave me a fair price for the work that was needed to replace an auxiliary battery on the X5. More

Great communication, took care of all of my concerns and answered any questions that I had. answered any questions that I had. More

I had outstanding service from drop off to pickup. Everyone was pleasant and had a smile. Well done!!! Everyone was pleasant and had a smile. Well done!!! More

Extremely satisfied with service and Samatha. Always satisfied with service and personnel. Thanks for asking Always satisfied with service and personnel. Thanks for asking More