BMW/Mini of Coconut Creek

Excellent, professional service. Guidance and assistance throughout the whole process with excellent results. I am truly satisfied with the service. Guidance and assistance throughout the whole process with excellent results. I am truly satisfied with the service. More

Excellent service. My service advisor is very knowledgeable. It was easy to schedule an appointment. My service advisor is very knowledgeable. It was easy to schedule an appointment. More

Anderson is my “ Main Man” at BMW Coconut Creek❗Very Pleased with the immaculate car interior cleaning. Pleased with the immaculate car interior cleaning. More

Appoitments are handled on time and Mechanics are reliable. It will be great if the front desk staff come back since Delearship is trying for one person to do a lot. reliable. It will be great if the front desk staff come back since Delearship is trying for one person to do a lot. More

The service adviser was extraordinary, courteous, and very competent. When parts had to be ordered, she arranged for a loaner vehicle for me very competent. When parts had to be ordered, she arranged for a loaner vehicle for me More

Steve Cohen was fantastic! !!!! Thank you!!! I really appreciate working with him and I will definitely be back when needed!!!!!! !!!! Thank you!!! I really appreciate working with him and I will definitely be back when needed!!!!!! More

The employees are very courteous and professional. I was happy with the service and also shout out to my service advisor he was awesome I was happy with the service and also shout out to my service advisor he was awesome More

The service department is beyond poor, and getting any updates on my car was almost impossible. I came in at 9 am for the replacement of rt front well rubber arch , oil change and brake fluid change. I t updates on my car was almost impossible. I came in at 9 am for the replacement of rt front well rubber arch , oil change and brake fluid change. I tried to get updates all day finally told it would be ready the following afternoon. Phone calls dropped people didn’t help or know anything. Prices very high but they were paid. Was called at 9 am to pick up car. Left Mini and went to tire store, had new quality tires and front alignment done. Your service was terrible. More

I brought my 2020 X5 in for an AC cooling issue, and the evaporator was replaced under warranty. Unfortunately, right after pickup, the AC compressor failed (knocking noise and smoke within a minute of driv evaporator was replaced under warranty. Unfortunately, right after pickup, the AC compressor failed (knocking noise and smoke within a minute of driving), requiring a second, larger repair. Communication during this process was slow — it took multiple follow-ups and eventually involving BMW Customer Relations to get clarity on the cause and coverage. Once BMW Customer Relations got involved, the dealership did move forward and covered the additional repair under a goodwill/loyalty program, which I appreciated. The final outcome was fair, but I'd encourage the service team to communicate more proactively and provide clearer explanations when unexpected issues come up after a repair, rather than requiring escalation to get answers. More

Steve Cohen was great! They took me right away and was able to diagnose order parts and repair my car in one day. Kept me informed the entire time. They took me right away and was able to diagnose order parts and repair my car in one day. Kept me informed the entire time. More