BMW/Mini of Coconut Creek

The service department is a disaster. I will now drive to a non-Morgan owned BMW dealership for service. The service rep Samantha told me to drop off the car Sunday night and that she I will now drive to a non-Morgan owned BMW dealership for service. The service rep Samantha told me to drop off the car Sunday night and that she would call me to review any input I had. No call. I was traveling all week and needed my initial service and wrote down my required rim repairs. There were other axel sounds and concerns I have - the service dept would never know if they don’t call. I returned a week later to a text from Samantha that the rim repair guy was out and can they keep the car? They had already had the car 7 days. No. I picked up the car, Samantha hands me a sheet of paper and tells me to hand it to the valet. No explanation of service, nothing. The car is brought out FILTHY - leaves and crap on the mats (not how it was dropped off) and filthy from the rain. The final straw - the handicap placard for my disabled parents was stolen out of the car. They will pay to replace the placard - how about the police report we have to file, the doctor we have to go see, the line at the DMW, my time away from work to do all of this xx. A week later I got a call from a manager who heard me out and “was going to get back to me”………..still waiting for that call - no I’m not, I’m just telling EVERYONE we know to never buy a car from Coconut Creek BMW. We own 2 businesses and have a lot of people to share the word with! And my husband is buying a car - JM Lexus it is. Y’all need to head down there to learn how to run a dealship. More

This was the second time in June that I had to bring my car in for an oil and coolant leak underneath my car's engine. Both times my service advisor, Stephan Bonny was very helpful and explained everything car in for an oil and coolant leak underneath my car's engine. Both times my service advisor, Stephan Bonny was very helpful and explained everything that needed to be done after my car was inspected by a mechanic. He sent a video to my phone showing in detail what the problems were as the mechanic gave the full rundown. Stephan gave me a break on the total repair price which I was very happy with. It was a pleasure dealing with him and I would recommend him to other customers. Thank you so much, Stephan Bonny! More

Excellent customer service from valet and customer support agents sitting inside. The actual vehicle service is fast and detailed via the video link provided. support agents sitting inside. The actual vehicle service is fast and detailed via the video link provided. More

Service Department is a five star service center. Julie my service advisor is very knowledgeable, customer friendly and follows up to make sure things are getting done correctly, professionally and i Julie my service advisor is very knowledgeable, customer friendly and follows up to make sure things are getting done correctly, professionally and in a timely manner. , More

Outstanding service and so organized. Their diagnosing a problem and emailing the actual picture which I could see was new to me. Everyone I came in contact with was so professional. Ju Their diagnosing a problem and emailing the actual picture which I could see was new to me. Everyone I came in contact with was so professional. Juliet Steinberg, Advisor, was a delight to deal with and kept me up to date on progress every step of the way. The facility itself very welcoming and clean. Definitely rates a 10+. More

It was fast efficient and everyone was pleasant to deal with and it was no cost to me with and it was no cost to me More

Excellent service is always provided by my long-time representative Steve Cohen. He is the only service rep. I consider using at the de representative Steve Cohen. He is the only service rep. I consider using at the de More

Everything was great with the service. They were friendly, communicative and professional. It was relatively quick as I was waiting. They were friendly, communicative and professional. It was relatively quick as I was waiting. More

Avoid this dealership at all costs. They’re extremely unprofessional, unreliable, and money oriented. They damaged my vehicle and tried to cover it up instead of telling me. They also c They’re extremely unprofessional, unreliable, and money oriented. They damaged my vehicle and tried to cover it up instead of telling me. They also charged me for the additional problems that my car began having AFTER they “serviced” it. They admitted fault and still refused to compensate me for damaging my vehicle. More

Only dealership I work with. GEO was great. I have been driving bmws since 1998. GEO was great. I have been driving bmws since 1998. More