BMW/Mini of Coconut Creek

The young girl who checked me in and put me with the service agent was very professional and friendly. Frank my service agent worked everything out very well for me. The cashier was not friendly and she service agent was very professional and friendly. Frank my service agent worked everything out very well for me. The cashier was not friendly and she made me show her my Driver's license.. as if I was trying to pay with a stolen debit card...I don't know what was wrong..it went through..I didn't like how she made me feel. I felt embarrassed because of how she handled that transaction. More

Anderson was great. I recommend anyone coming in for service to ask for him. He got my car in quickly and even though they were short-staffed, it didn't take very long t I recommend anyone coming in for service to ask for him. He got my car in quickly and even though they were short-staffed, it didn't take very long to get my car completed. More

Service advisor Juliet is always so incredibly helpful and goes above and beyond to ensure my service is handled to the best ability. I have gone to her for over 10 years. Driving over 45 min just to wor and goes above and beyond to ensure my service is handled to the best ability. I have gone to her for over 10 years. Driving over 45 min just to work with her and bmw cocoanut creek team. I’ve purchased over 5 vehicles from them also. More

Abu is a great service advisor. He always takes care of me and make sure everything is seamless He always takes care of me and make sure everything is seamless More

Clarence my rep was awesome! !! He cares a lot. Well done. Appreciate him very much !! He cares a lot. Well done. Appreciate him very much More

Stephan Bonny assisted me. He was terrific. Professional, polite and very helpful. HAROLD delivered my car and he is wonderful. Angelina was my first contact and she was a He was terrific. Professional, polite and very helpful. HAROLD delivered my car and he is wonderful. Angelina was my first contact and she was a delight. As you can tell, I am very grateful for the wonderful and professional service I received More

All work was completed as agreed and done well. Service Advisor was great and had a few maintenance procedures done while they had the vehicle. Great because I didn’t have to bring it back later fo Service Advisor was great and had a few maintenance procedures done while they had the vehicle. Great because I didn’t have to bring it back later for those. More

Great Sales Experience, But Beware Undisclosed Add-On in Finance. I bought a new 330 from BMW Coconut Creek recently. The sales rep, JC Otero was excellent—professional, knowledgeable, no pressure, and mad Finance. I bought a new 330 from BMW Coconut Creek recently. The sales rep, JC Otero was excellent—professional, knowledgeable, no pressure, and made the process enjoyable from test drive to negotiation. However, the finance office was a completely different story. The finance rep, Rodney went through the paperwork quickly as we denied all additional warranties and service options. without discussing or pointing out any add-ons. A few days later, reviewing the contract at home, I spotted a $351 charge for a windshield warranty that was buried in the closing fees with no verbal mention and no opportunity to decline it during signing. It was completely undisclosed and hidden amongst all of the many forms that one needs to sign. When I contacted the dealership, they promptly issued a full reimbursement check, which I appreciate as they knew I would never have agreed to that. That said, this undisclosed charge felt like an attempt to slip in an unwanted add-on without consent, hoping it wouldn’t be noticed. By the way, there was $450 placeholder for registration and title that turned out to be I believe $92. So the $351 warranty was not noticed by me at that time. Future buyers: Be extremely vigilant in the finance office—demand a full, line-by-line breakdown of every fee and add-on before signing, and confirm nothing is added without your explicit agreement. Ask directly about any warranties or protections and make sure they’re not included unless you want them. Overall mixed experience—the sales team deserves praise, and the resolution was handled well, but the finance tactic was extremely disappointing and still bothers me today even after receiving full reimbursement - this could easily catch others off guard - so buyers beware. What really bothers me is the day after buying the car, I gave the finance person a glowing review on customer feedback. It wasn't until a few days later I realized what had taken place. So sad to think that after all of the negotiating and the feeling afterwards that perhaps you could have received a better deal - that this unfortunate situation occurred - not what one ( or at least I) would expect from BMW More

Clarence is attentive, sincere, very professional and courteous and caring. Such a refreshing pleasure in our entitled society of south Florida. courteous and caring. Such a refreshing pleasure in our entitled society of south Florida. More

Juliet is fantastic as always! We entrust our servicing of our Mini and BMW vehicles to her! Always informative and helpful! We enjoy working with her and will continue to seek h We entrust our servicing of our Mini and BMW vehicles to her! Always informative and helpful! We enjoy working with her and will continue to seek her expertise! Happy Holidays!! More