BMW/Mini of Coconut Creek

I recently purchased a pre-owned vehicle from this dealership, and unfortunately, the overall experience fell short of my expectations. When I asked my salesperson about the second key, I was surpr dealership, and unfortunately, the overall experience fell short of my expectations. When I asked my salesperson about the second key, I was surprised by her response: “Why do you need a second key?” When I explained that having a spare is important in case one is lost, she suggested that I simply get an AirTag. I found this response dismissive and not in keeping with the level of customer service I would expect when purchasing a vehicle. Additionally, I viewed and picked up the vehicle in the rain, and it was only after returning home, when the weather cleared, that I noticed a crack in the windshield. This was disappointing and raised concerns about the thoroughness of the vehicle’s inspection and presentation prior to delivery. The finance process was also less than pleasant, as the finance representative came across as borderline rude during the signing process. While purchasing a pre-owned vehicle may come with certain considerations, I believe customers should be treated with professionalism, courtesy, and transparency throughout the entire process. Unfortunately, these aspects of my experience were disappointing, and I hope the dealership takes this feedback seriously to improve the customer experience for future buyers. More

Steve Cohen was very helpful dealing with the recall issue and the work was done, reasonably quickly. issue and the work was done, reasonably quickly. More

I would like to recognize the outstanding service provided by Anderson. Very professional, knowledgeable, and attentive during the entire process. Anderson kept me informed, answered my questions an provided by Anderson. Very professional, knowledgeable, and attentive during the entire process. Anderson kept me informed, answered my questions and made sure I felt like a valued customer. More

Car was ready when promised. Tech spent time with me explaining operationing car electronics etc. Tech spent time with me explaining operationing car electronics etc. More

Excellent service, starting from the reception; great professionalism and expertise in identifying necessary repairs for the vehicle. professionalism and expertise in identifying necessary repairs for the vehicle. More

Excellent service, starting from the reception; great professionalism and expertise in identifying necessary repairs for the vehicle. professionalism and expertise in identifying necessary repairs for the vehicle. More

Helpul professional with great customers service skills , habits , hospital and friendly with world class service. habits , hospital and friendly with world class service. More

Dealership is always quick to get my car in. Andrew is a great advisor, always ready to help Andrew is a great advisor, always ready to help More

Excellent customer service with little wait times. Helpful and professional staff. Free coffee is always good Helpful and professional staff. Free coffee is always good More

I always get excellent service from Steve Cohen. That is the main reason I come to this dealership. That is the main reason I come to this dealership. More