BMW/Mini of Coconut Creek

My service advisor Juliet is amazing. She absolutely rocks and takes very good care of my car. Very happy with the service at BMW Coconut Creek. She absolutely rocks and takes very good care of my car. Very happy with the service at BMW Coconut Creek. More

Took me on time even earlier got the parts and what I needed done done clean and wash my car real good I was in and out perfect needed done done clean and wash my car real good I was in and out perfect More

Great dealership. Always professional and nice. Wait time was minimal. Seen at the appropriate appointment time. Always professional and nice. Wait time was minimal. Seen at the appropriate appointment time. More

The dealership examples respect for customer time ease of communication professionalism and quickness in service communication professionalism and quickness in service More

Rodrigo was very thorough and followed through on the noise coming from the back of my car noise coming from the back of my car More

Pleasant experience in the service center. Staff was very helpful. clean environment, friendly staff. on time Staff was very helpful. clean environment, friendly staff. on time More

Great service, clean environment, friendly, fix the first time, on time, quality, professional, very informative. time, on time, quality, professional, very informative. More

The team at BMW Coconut Creek, especially Stephan Bonny, is genuinely professional and always eager to assist. I appreciate how he keeps me updated on my car and explains every detail clearly. I highly reco is genuinely professional and always eager to assist. I appreciate how he keeps me updated on my car and explains every detail clearly. I highly recommend their services! More

Not through and no clear explanation. Lack of clarity. Very sloppy. Will not listen to customer Lack of clarity. Very sloppy. Will not listen to customer More

The service department is a disaster. I will now drive to a non-Morgan owned BMW dealership for service. The service rep Samantha told me to drop off the car Sunday night and that she I will now drive to a non-Morgan owned BMW dealership for service. The service rep Samantha told me to drop off the car Sunday night and that she would call me to review any input I had. No call. I was traveling all week and needed my initial service and wrote down my required rim repairs. There were other axel sounds and concerns I have - the service dept would never know if they don’t call. I returned a week later to a text from Samantha that the rim repair guy was out and can they keep the car? They had already had the car 7 days. No. I picked up the car, Samantha hands me a sheet of paper and tells me to hand it to the valet. No explanation of service, nothing. The car is brought out FILTHY - leaves and crap on the mats (not how it was dropped off) and filthy from the rain. The final straw - the handicap placard for my disabled parents was stolen out of the car. They will pay to replace the placard - how about the police report we have to file, the doctor we have to go see, the line at the DMW, my time away from work to do all of this xx. A week later I got a call from a manager who heard me out and “was going to get back to me”………..still waiting for that call - no I’m not, I’m just telling EVERYONE we know to never buy a car from Coconut Creek BMW. We own 2 businesses and have a lot of people to share the word with! And my husband is buying a car - JM Lexus it is. Y’all need to head down there to learn how to run a dealship. More