BMW/Mini of Coconut Creek

Other than a really great salesperson and finance person avoid this place ! I’ve owned my car about two months. It’s been there over a month on and off for CPO work they missed when doing CPO. They neve avoid this place ! I’ve owned my car about two months. It’s been there over a month on and off for CPO work they missed when doing CPO. They never updated me while my car was there. I asked to speak with managers. No one followed up. My car came back from service with my black rims scratched up. I can attach the pics. Leather lifted. They took it back to fix it. The car came back with keys that no longer were connected to the car. They asked to bring it in on a Saturday so a “genius “ could fix it. Two geniuses couldn’t. But based off my own research I knew it was a service issue with a setting. Instead of offering a loaner and keeping the car they asked to make another appointment. We left and will take our business to another BMW for service. I’ve had two car payments and maybe driven the car 2 weeks ? I’ve never worked with a dealership with service and management so disorganized. If I could leave the car with the keys and have them keep it so I can start over fresh I would. It’s a beautiful car but they tainted the excitement of a this new car for me. I’ve not gotten to enjoy it when something is always wrong or I keep finding simple things that should have been found during CPO. My last car was a CPO Mercedes AMG and they don’t miss a beat. Their service is so much better with constant text updates. So you have been made aware. More

Richard SIMMs and his team did an excellent job, he shall be recommended to my immediate personal circle and to the larger circle in the my company of owners of BMW’s be recommended to my immediate personal circle and to the larger circle in the my company of owners of BMW’s More

The service writer was friendly and knowledgeable. He explained the details of the service components and kept me informed during the process. He explained the details of the service components and kept me informed during the process. More

From Samantha ( my advisor) to returning my car it was efficient. and professional. Great staff , all caring efficient. and professional. Great staff , all caring More

The service centre is always great. Alan Romero is very curtious and does a great job. Alan Romero is very curtious and does a great job. More

I had a great experience during my time at bmw. The service is amazing and they took great care of my car. The service is amazing and they took great care of my car. More

Service was great but way too expensive Loaner car really really appreciated Samantha was excellent really really appreciated Samantha was excellent More

Best service for my 2026 m4 competition with Anderson Almonte very knowledgeable and accommodating He xplained the whole service in detai Almonte very knowledgeable and accommodating He xplained the whole service in detai More

Anderson was great. Very communicative and explained everything up front. Will definitely be coming back to see him next time! Very communicative and explained everything up front. Will definitely be coming back to see him next time! More

Juliet is great! She handles all my needs with my car and is super thorough. She handles all my needs with my car and is super thorough. More