BMW/Mini of Coconut Creek

My concern as it relates to this dealership is that the communication is largely client driven. I found myself having to reach out multiple times to get updates and statuses on the repair of my car, althou communication is largely client driven. I found myself having to reach out multiple times to get updates and statuses on the repair of my car, although I was told that I would receive periodic updates, That did not happen. What is equally concerning is the general lack of client appreciation. Specifically, when arriving at the service desk, there were four individuals engaged in conversation and none of them made any effort to welcome or address me on arrival. I stood back and watched other clients come in and received no acknowledgment either. Fortunately the directional signs lead me to the cashier. When I approached, it was apparent that I was interrupting the employee who was busy organizing files. Without looking up, she said, “I’ll be with you in a moment” and provided no apology or any effort to interact. She appeared angry. After retrieving my paperwork, I went to the valet. The interaction with the valet staff mirrored exactly the same lack of hospitality that I witnessed inside the service area. No eye contact, no smiles, and no welcoming comments. When I got home, I discovered that there was an error message on the car indicating that the SOS system did not work and I was to contact the dealership. Clearly, this should have been something that was addressed while the car was in your care. I have now contacted the dealer only to learn that my service advisor, whom I have never met in person, does work today and will call me sometime tomorrow. I have been driving BMWs for the past 25+ years. I received a survey from the dealership asking that if I cannot provide a 10 rating that I am to contact the on site service manager. I chose not to do this as the poor service standards are epidemic and clearly addressing this individual would have been futile. I will use another dealership in the future, but I wanted to express my concerns in hopes that it will improve the situation at this location. I might add, that I have dealt with this location on several other occasions and the experiences has been largely the same. More

Second service, oil, air filter & minor recall. In and out in less than two hours. In and out in less than two hours. More

Thank you Juliet for your support in making sure I get the best possible service. I keep coming back just because of you. the best possible service. I keep coming back just because of you. More

I would like to express my sincere gratitude to the team at Coconut Creek for providing exceptional customer service. at Coconut Creek for providing exceptional customer service. More

Fast and prompt! Dropped car off at service for night drop off and it was ready by mid-morning. Dropped car off at service for night drop off and it was ready by mid-morning. More

Alan is an excellent Service Advisor. I worked with him in multiple occasions. He is very knowledgeable and he always gives me the right advise regarding my BMW X1 repairs. Alan always ke I worked with him in multiple occasions. He is very knowledgeable and he always gives me the right advise regarding my BMW X1 repairs. Alan always keeps me informed of the repairs that are necessary. You are very fortunate to have him at BMW/ Mini of Coconut Creek. More

Andrew is amazing. Excellent customer service. Top notch with everything. Very happy overall with everything. Excellent customer service. Top notch with everything. Very happy overall with everything. More

This dealership has saved me in every situation with every inconvenience! I love it! Clarence is the best!! every inconvenience! I love it! Clarence is the best!! More

Dealership smelled, loaner vehicle was dirty and smelled too. Now they bill me for tolls that I was nowhere near. Never going back to this dealer. too. Now they bill me for tolls that I was nowhere near. Never going back to this dealer. More

The markup they charge is ridiculous as is the amount they charge for labor hours. Replacing the batteries over $1400. they charge for labor hours. Replacing the batteries over $1400. More