BMW/Mini of Coconut Creek - Service Center

Rodrigo Barros is a trusted Service Advisor who has assisted with my service calls on three separate occasions. He is knowledgeable, exceptional communicator, and a quality advisor who illustrates why assisted with my service calls on three separate occasions. He is knowledgeable, exceptional communicator, and a quality advisor who illustrates why I have purchased two vehicles over the past three years from this dealership. Thank you, Rodrigo for your assistance and professionalism. More

We've done business here for many years having bought/leased four vehicles. I was so happy with their customer service forward way of doing business that I'd drive an hour each way to go back for bought/leased four vehicles. I was so happy with their customer service forward way of doing business that I'd drive an hour each way to go back for service. Last month I went in and knew something was off. The service guy was absolutely padding my work order and I challenged him. I had to go back this week because the mechanic didn't reset the service due date in my car. I told the guy at the drive up check-in what I needed and he asked me if I had my service receipt??! Long story short I was lucky to get the scoop from someone that it was sold and everyone in virtually every department left. I will not be going back and I will be telling everyone I know that they should not go there under any circumstances. --- In order to post this the website required me to "Rate people I worked with" and it was one named sales guy, no option for service, so Sam Assisi I apologize to you, we've never met but I had to give you 1 star also. DealerRater please fix this problem. More

Your collision Claim Advisor, Yosbani "Geo" Ramirez, and the whole office team were extremely helpful and courteous. I received a warm welcome at reception, and Mr. Ramirez was able to have the problem fix the whole office team were extremely helpful and courteous. I received a warm welcome at reception, and Mr. Ramirez was able to have the problem fixed very quickly. It was a pleasure working with such a professional team. More

It was absolutely horrible! I am expressing my dissatisfaction with BMWs service department which represents it new managment teams. I recently took my vehicle in for battery re I am expressing my dissatisfaction with BMWs service department which represents it new managment teams. I recently took my vehicle in for battery related concerns on Monday 06/10/2024 as I recently had work done on my car. During the visit they performed an inspection. The inspection had a few recommendations, however, this concern relates specifically to the front left headlight being out. I was quoted with a repair cost for a headlamp issue they brought to my attention for $750.00 which I agreed too soley based on the cost presented along with the battery replacement. I paid a total of $970 for my visit. I also paid an additional $211 for the prices of rental. Upon the completion of the repairs, my service advisor told me the car was ready. When I arrived to pick up my car, I noticed the warning headlight was STILL on after making payments. Since my advisor was off that day, I took the car and contacted her with pictures of the alert light malfunction as well as the light that I paid for NOT functioning. I was told that I would have to bring the car back in again to be inspected. After not having my car back for a period of time, I was inconvenienced but obviously I wanted the issue resolved since I already paid for it. I brought the car in again for the headlight issue to be presumably fixed and completed with what I paid for... The service representative is now bringing to my attention that the headlamp has additional issues which will cost $4000.00 to repair. This is very misleading to say the least at no point did anyone bring to my attention prior that there was even the possibility of additional repairs or that after replacing the bulb the light was still on. I tried to speak with service manager which only led to him yelling over me saying he can’t help me and possibily offering a discount off of the 4,000. If they knew there was additional work, why wasn’t it recommended? I believe the concern was misdiagnosed, had I been presented with the correct estimate of $4k, I would not approve the repairs at all.. I am not in a position to budget a $4k repair at the moment for a headlamp, and I am requesting a full refund for the incorrectly quoted repair. Sadly, a full month today, and still no refund or even an apology for the chaos! I am still driving around with a malfunctioning light. If I am pulled over and ticketed for this light malfunction they still would not take any accountability. This new staff does not seem to care or have any kind of established orde within reach. I’ve sent multiple emails and have not gotten one response. FURTHERMORE, had I not been the one to make mention of the malfunction of the light still being on, It would have been as if my car had actually been repaired!!! I agreed for my headlight to be replaced, paid for it, and received a loss of finances on my part. It's been a full month now, and BMW still has my money. More

I have purchase 3 vehicle and today my service experience was disater i will not return there is no servive and by the way when they brought me car it was the wrong car i was handed the keys i could of s was disater i will not return there is no servive and by the way when they brought me car it was the wrong car i was handed the keys i could of stole the car. and nobody was concerned do not use this dealership More

Had a great experience at this dealership, service rep, Steven Ruth is the best. Walked in feeling defeated and he was able to getting my car fixed with no headaches and with low cost for the repair. Great Steven Ruth is the best. Walked in feeling defeated and he was able to getting my car fixed with no headaches and with low cost for the repair. Great guy, check in everyday without me having to call and chase down reps for a status update, excellent service!! More

My sales person mike loiselle is the best. My x1 is a perfect car. I have made a great choice at Vista and its all because of Mike service. My x1 is a perfect car. I have made a great choice at Vista and its all because of Mike service. More

As usual, amazing dealer. Rodrigo Barros excellent advisor. I felt very safe and confident with this dealer and was satisfied with his service. Rodrigo Barros excellent advisor. I felt very safe and confident with this dealer and was satisfied with his service. More

Concerns About Recent Service Experience at Vista BMW I'm writing to share a recent experience at Vista BMW on December 13, 2023, which has left me disappointed in your service department. As a lo BMW I'm writing to share a recent experience at Vista BMW on December 13, 2023, which has left me disappointed in your service department. As a long-term BMW customer and advocate, this encounter has made me question the customer service quality at Vista BMW. On December 13th, I brought my 2021 BMW X5 M50I, for a scheduled oil change. I had rescheduled twice due to health issues. At the dealership, I met with Mr. Steven Ruth, my service advisor. He suggested additional services, which I declined. Then, Mr. Ruth informed me that I was three days past due for my third complimentary oil change, typically covered by BMW. Despite explaining my health-related rescheduling, Mr. Ruth initially refused to honor the complementary service. He later offered it if I agreed to paid brake pad replacement, pending service manager approval. Feeling coerced, I agreed. The services were completed, but a week later, my dashboard indicated a need for brake pad replacement. I returned to Vista BMW, discovering that the agreed service was a brake fluid change, not brake pad replacement. I felt both disappointed in myself for not reviewing the paperwork and dismayed by the service advisor's misinformation. I spoke with the service manager, Mr. Mark O'Sullivan, who confirmed approving the brake fluid change. However, he attributed any miscommunication about brake pads to the advisor and me. This situation undermines my trust in Vista BMW. My concern isn't for free services but the integrity and transparency of your service process. I would appreciate the dealership's general manager reviewing this matter. It's been a week since my visit, with no follow-up from the dealership. This experience has cast doubt on my perception of BMW's customer service. I hope for a resolution that restores my confidence in Vista BMW. Sincerely, Mariusz D. Former Loyal Customer More

SUPER GENIUS BAR SERVICE! 9/24/23 Just wanted to say a big thank you to Emily, for pairing my iPhone, with my 2020 330i. She did a great job and got it back online in 9/24/23 Just wanted to say a big thank you to Emily, for pairing my iPhone, with my 2020 330i. She did a great job and got it back online in no time and I am very grateful. She has super customer service and is very professional. It's nice to have employees who actually enjoy their profession. It was a pleasure stopping by today and Vista, I am sure, is very happy to have Emily represent them. She has my utmost respect. Marc Walther Pompano Beach 12/19/21 For the last few days, I could not pair my IPhone with Bluetooth, in my 2020 330I, and bring up ApplePlay. Therefore, I stopped by Vista BMW Coconut Creek for a visit and was greeted by Fred. He was very engaging and said, "follow me," and introduced me to Nicole, a BMW Genius. He said, "Nicole is the best and will fix the pairing problem." He was correct. After shutting down a slew of IPhone apps, running in the background, she then paired my phone and brought back ApplePlay to my screen. She fixed it very quickly and I greatly appreciated her courtesy and expertise. Nicole and Fred represent your firm in 5 star fashion. Great job! Thanks so much! 7 years ago! My Service Advisor, Sheri Holtz, is terrific. She is very professional and gets the car fixed just like new, washed, and I am on my way. She is a credit to your company and always has a ready smile. In addition, your waiting area is very comfortable. So, thanks for a continuous job well done. It is a pleasure coming in for service at Vista BMW of Coconut Creek. More