BMW/Mini of Coconut Creek

I purchased a 2023 Lexus NX350 from Fred Tranchant. He was very professional and courteous. He worked with me and answered all of my questions He's a real pro. He was very professional and courteous. He worked with me and answered all of my questions He's a real pro. More

Was communicating with a salesman for two weeks, finally made it out to dealership and did not receive much of a welcome upon arrival. The cars I was interested in were sold the night before and the salesma made it out to dealership and did not receive much of a welcome upon arrival. The cars I was interested in were sold the night before and the salesman did not bother to inform me, despite the fact that I live 45 miles from the dealership. I will never contact this dealer again. Very poor customer service. More

My sales person mike loiselle is the best. My x1 is a perfect car. I have made a great choice at Vista and its all because of Mike service. My x1 is a perfect car. I have made a great choice at Vista and its all because of Mike service. More

I worked with Michael Loiselle at Coconut Creek and he was fantastic. He was very knowledgeable and attentive without being pushy, and I felt very comfortable with him. I highly recommend buying a BMW fro was fantastic. He was very knowledgeable and attentive without being pushy, and I felt very comfortable with him. I highly recommend buying a BMW from Michael at Coconut Creek. More

I visited BMW and spoke with Michael Loiselle to ck about trading my car or selling it. He was prompt, took time to go over the information with me about my car. Extremely professional, honest but very frien trading my car or selling it. He was prompt, took time to go over the information with me about my car. Extremely professional, honest but very friendly. I decided to hold on to my car for this time. More

Sam was awesome! He was honest and upfront about everything! Easy to stay in contact with. Finance team did great on their end as well! He was honest and upfront about everything! Easy to stay in contact with. Finance team did great on their end as well! More

Very efficient and friendly. Sam made sure I Knew all about my BMW and the ins and outs of its devices. He was the most easy salesman I have worked with. I left positive with t Sam made sure I Knew all about my BMW and the ins and outs of its devices. He was the most easy salesman I have worked with. I left positive with the entire experience. More

Awesome, he got me in and out with a great price. I’m recommending everyone to him. I’m recommending everyone to him. More

Really great experience. Professional, courteous and knowledgeable. Can’t thank you enough. Sam you’re the best. Diane Professional, courteous and knowledgeable. Can’t thank you enough. Sam you’re the best. Diane More

If I could give this dealership 0 stars I would! !!!! Let me just say I NEVER write reviews! But after multiple failed attempts to contact someone about this issue and for it to actual be addressed, !!!! Let me just say I NEVER write reviews! But after multiple failed attempts to contact someone about this issue and for it to actual be addressed, and it’s been unsuccessful I feel it’s warranted and my last resort. I am a new mom and in the market for a car, and came across a used Range Rover that was located at this dealership. Now I understand this is a Range Rover at a BMW dealership, so it’s understandable that I would be purchasing a used car without the warranty etc. Upon arrival I was greeted kindly and thought the experience would be fabulous, until it wasn’t. I was introduced to a sales woman named Velma, who instantly seemed as if she couldn’t be bothered, and annoyed that I brought my husband and newborn with me. She barely made conversation and just grabbed the keys to the car,.on the test drive once again barely any conversation unless it was started by me, and had absolutely no information regarding the vehicle. A friend of mine who works for another BMW dealership had started asking questions through text to ask our sales associate, and Velma couldn’t be bothered to even answer or would start to roll her eyes. She ran numbers and told me due to having a current car loan in my name I would need a co signer, which was absolutely expected. I left the dealership with the worst taste in my mouth and didn’t want to return, until my step father/cosigner convinced me to go back as this was my dream car, and a manager called me to discuss my experience. I decided to give them another chance, and was directed to see either Tyra or Sean. I saw Tyra and yet again ANOTHER terrible introduction. She asked what the issue I had was, and I began to explain to her my experience and she gave me the absolute worst attitude, and made it seem like there was no problem and I was making up how terrible my experience was, until my step father jumped in. She finally changed to somewhat pleasant, and gave us to Sam another associate. Sam was more helpful than our last associate until he wasn’t. We went on another test drive and wanted to run numbers, as we were walking into the dealership he told us he needed to quickly sign another client from earlier papers and he would be with us in a moment. We said no problem and waited for a few minutes. As we sat down with him we also wanted to hopefully get the car purchase started around 8Pm, and when he got up to get numbers, he disappeared! Completely abandoned working with us to help the previous couple who returned back due to some sort of light turning on as they were driving off the lot! At this point after 30 minutes we got up and walked out to never return. I called the following day to speak to a higher up manager, and I got the worst response and attitude yet again.! I have emailed and called multiple times with no responses or even solution to the issue. Long story short my dream car won’t be purchased due to the terrible customer service at this location! If I can save someone else from this horrible experience I hope I can! DO NOT GO HERE! More