BMW/Mini of Coconut Creek

Disclaimer: I work in the Service Industry so I know what the words "customer service" mean...I dropped the vehicle off in January and STILL have not gotten the vehicle back for OVER TWO MONTHS TO DATE. Ther the words "customer service" mean...I dropped the vehicle off in January and STILL have not gotten the vehicle back for OVER TWO MONTHS TO DATE. There have been three change orders/stoppages in order for the insurance company to supply more $ and the motto is "wait till you hear from me"...when two or more weeks go by and you have not even gotten a courtesy call to say that they are still on it, I would say that something is wrong. IF I ever get the vehicle back, I will never drive it back to VISTA. More

I purchased a Certified Pre-Owned 545i and also purchased the extended warranty from Vista BMW. My car just had the catalytic converter go out, and so I made an appointment with Jay to have it serviced. Ja the extended warranty from Vista BMW. My car just had the catalytic converter go out, and so I made an appointment with Jay to have it serviced. Jay is OK to work with, but imagine my surprise when I went outside to pick up my loaner vehicle and was directed to a Volkswagen. (????). I refused the car, went back inside to speak with Jay, and was informed since I was over the original 50,000 mile warranty, then I would then be a second-class customer and given a VW. I did not purchase a VW, so why would you expect me to drive a loaner VW. Even though I purchased the extended warranty from Vista, it did not matter. Jay says, "You are guaranteed a loaner, not what kind of car it might be." This is total BS, and the dealer is disengenious, at best. To make matters worse, I was hoping to drive a relatively new 5-series, as I'd like to trade this one in, and get a new one. Now, what do you think the chances are that I will ever purchase another vehicle from Vista BMW? Zero, zero, and zero. This is a classic bait and switch, and totally unacceptable. My wife drives a Lexus, and they treat her like a queen, even though she now has 100,000 miles on her RX 330. If only Lexus had a performance vehicle like the 545, I'd do it in a hearbeat. This is just totally unacceptable, considering the $62,000 I paid for the car. Just disgusting service. Be warned, or take the consquences. More

4 weeks and no cancelled note & sales contract.(done as backup to my check, in case check did not clear.. it cleared.) No second key as promised,.. paperwork took so long only left me only 7 working days ( backup to my check, in case check did not clear.. it cleared.) No second key as promised,.. paperwork took so long only left me only 7 working days (to get out of state tag & registration) before temp tag expired. refused to extend temp tag. "Customer srevice mgr" gave little response to my phone calls or emails to try & resolve problems More

Simply avoid by all cost. I wanted to test drive a CPO 328i but the car was not on the top of my list. After I said, thank you and I will give you a call if I'm interested, Mr. DeBlasio would not accept 328i but the car was not on the top of my list. After I said, thank you and I will give you a call if I'm interested, Mr. DeBlasio would not accept it. He started with incentives. Then he went through kissing up "you're smart and you deserve the car". Then came intimidation "what are you afraid of kid?" (I'm 29). Next he asked his two colleagues to stand behind my back and wanted me to talk to his financial manager. I felt surrounded and felt like they're going to shoot me in a knee or something. I excused myself and left. I quoted online a few dealers and my quote request was received by DeBlasio who called me saying that he is "the only dealer I will make business with". I received several emails and phonecalls from him and started even wondering if I should inform authorities. It is SCARY, don't go there! More

I made an appointment to get my windshield replaced. I was told it would take about an hour. They "lost" my appoinment, and I have waited 45 minutes for someone to help me. Chris said he would be with me was told it would take about an hour. They "lost" my appoinment, and I have waited 45 minutes for someone to help me. Chris said he would be with me shortly, and told me they would farm the work out to another company. when said I had been waiting for half an hour, he was rude to me. So, this was an entirely wasted trip. I'm leaving! More

Purchased a 2006 Certified Pre-Owned 530i in May 2006. A certified pre-owned vehicle covers major repair (engine, transmission, etc.) to 100K miles. I just went over 50K miles and needed engine repair alrea certified pre-owned vehicle covers major repair (engine, transmission, etc.) to 100K miles. I just went over 50K miles and needed engine repair already. When I took my car in for service the service advisor informed me that my repair is not covered under warranty. My car is not registered as pre-owned in the BMW database even though I have in my possession a certified pre-owned card. hmmmm very odd... I called BMW corporate service center and spoke to Megan to confirm that my vehicle is indeed not covered under warranty. BMW database showed that I have maintenance extended warranty but my vehicle is not a Certified Pre-Owned. I asked Megan what is the difference between maintenance extended warranty and a Certified Pre-Owned vehicle (when I bought the vehicle it stated that it was Certified Pre-Owned). She quickly pointed me to visit bmwusa website and click on Certified Pre-Owned. She prompted me to call Vista BMW (dealership where I purchased my car) and have them rectify the issue. Promptly called Vista BMW on 9/22/2009 and spoke to several managers before I was finally transferred to the used car manager Frank Lynch. I presented my case to him and he wrote down my information and VIN number and I haven’t heard from him. 9/23/09 called Frank, he was unable to locate my sale record and requested that I faxed my Certified Pre-Owned card and sale contract to him. Promptly faxed the requested items. Haven’t heard from him again, called BMW corporate service center and spoke to Elizabeth. Dwelling through this mess about certified and so called extended warranty. I finally realized that I have been lied to and deceived by Vista BMW used car sales 3 years ago. If the car is Certified Pre-Owned the purchased of maintenance extended warranty was unnecessary because a Certified Pre-Owned vehicle covers major repair to 100K miles except for oil change, etc. This is truly a case of unfair and deceptive practices. 10/02/09 Elizabeth from BMW service called and informed me that Vista BMW indicated that I was the original owner of the vehicle. A choleric outburst, asked her to get a car fax report. Unbelievable!!!! File a complaint with the attorney general of FL Last note, I also purchased Easy Care (Road hazards warranty) through Vista BMW, supposedly accepted by all BMW service centers. It has been a lie because none of the BMW service centers are willing to accept the warranty coverage except for Vista BMW. I have been lied to and deceived again. More

Purchased my 335i convertible at Vista and I can honestly tell you that it was a pleasant one. Lino from the get go was very up front. he gave me a price over the phone and that price was honored when I walk tell you that it was a pleasant one. Lino from the get go was very up front. he gave me a price over the phone and that price was honored when I walked in,(no surprise hidden fees and such). That alone left me amazed. I shopped around the other dealers in the area and all were within $300 off each other. 3 weeks later i had a issue with the brakes, took it to service and Lino himself walked me over to the Advisor-Jay and I explained the situation. I dropped vehicle off and got a loaner. Jay called me an hour later and gave me update on the car. Late that afternoon he called me again and told me my car was ready. I would prefer if nothing ever went wrong with the car but if it does this would be the way i would want everything to go. Nice And Smooth. Lino's a good sales person and Jay seems knowledgeable and efficient. These two are a good team! More