BMW/Mini of Coconut Creek

My husband and I have both leased BMW's for the past 8 years as they are the only cars we drive. This year was the worst experience leasing my latest car from Vista BMW. We ordered a white X5 with gray le years as they are the only cars we drive. This year was the worst experience leasing my latest car from Vista BMW. We ordered a white X5 with gray leather seats and bamboo paneling. We get the car...not the correct paneling. "Oh this has never happened to us before". Ok. What are you going to do about it? "It will cost you 2500 dollars to change it". What? Where is the paperwork we signed showing that those were our specs? Not available..."there aren't any". "We will have a manager call you". No call. Two weeks into having my new X5 I realized I never received an update from Geico regarding my new car...previous salesman have always called Geico for us, so we just didn't think of it. We call Geico...they never received a phone call from our Vista salesman. Great. I was driving an uninsured car for two weeks! Thanks a lot Vista BMW motors for nothing! I will make sure I tell both my brother (who leases two BMWs every 3 years) and my co-workers...don't get your car from this dealership. You are treated as a 'nobody' and they do not value your business. More

I recently purchased/leased a 2011 BMW 335 diesel. I could not be happier with the service I was given. These folks are very attentive and willing to meet your needs. I had worked with a fellow named " could not be happier with the service I was given. These folks are very attentive and willing to meet your needs. I had worked with a fellow named "Lino" who was outstanding at what he does. Knowledable about the product, passionist about the brand and understood that I had a budget. He did not try to "just sell a car" but to make a long-term customer. I be buying "ALL MY FUTURE VEHICLES" with Mr.Lino Menendez and at the Vista BMW location. Thank you for making my BMW dreams come true! More

I have been going to Vista BMW for many years. I have NEVER had a problem. They are extremely professional and have a great deal of knowledge. They have always explained to me what is wrong with my car. NEVER had a problem. They are extremely professional and have a great deal of knowledge. They have always explained to me what is wrong with my car. The price is right. I can't say enough GOOD THINGS about them. I read some negative things on this site. Maybe the people were nasty to the employees and then they were treated the way they treat people. I am in Sales and know the public can be very difficult. Lisa in Boca Raton More

I was sold a car as is but was told it was never in an accident. Found out it was in an accident and was never inspected. I received the car in very dirty conditions with no gas in it. No one at this de accident. Found out it was in an accident and was never inspected. I received the car in very dirty conditions with no gas in it. No one at this dealership will return my calls. The car salesman left threatening voice mails. I called the Better Business Bureau only to find out that they have had 32 complaints over the last three years and have an overall "F" score which is the worst score possible. Don't get scammed by this dealership! More

BEWARE: Vista charges a FEE for warranty work. You BEWARE: Vista charges a FEE for warranty work. You won't find out about it until you try and get your car key back from the cashier. They claim it' BEWARE: Vista charges a FEE for warranty work. You won't find out about it until you try and get your car key back from the cashier. They claim it's a 'legal requirement'. If you get caught in this scam ask for the manager and threaten to call BMWNA. The 'legally required' FEE will be waived. I suggest you use a different dealer for warranty work. More

This my 14 car purchase. Ford.chevy.benz.pontiac previous. Out of all past experience bmw is truly the worst. 15 days to replace a window and at the end of all that dirty car with no floor matts Thi previous. Out of all past experience bmw is truly the worst. 15 days to replace a window and at the end of all that dirty car with no floor matts This deelership is a mess. Great sales rep randy melbourthe bright spot. Mike ando More

I searched this dealer before taking my '08 335 in for oil leakage and some other minor issues, I must say that my experience has been the complete opposite from all negative comments posted on this site, oil leakage and some other minor issues, I must say that my experience has been the complete opposite from all negative comments posted on this site, I was skeptical at first but I figured to give them a change and I'm glad i did. Brian Slocum, my service advisor, was very friendly and extremely detailed about faults and repairs been done to the car at all times, not only did they repair all that i asked for but also took care of things I had failed to notice; Once you walk in for service you do get a sense of been well taken care of, highly recommend!! More

I went to Vista BMW of coconut creek regarding a recall for my 335xi HPFP. I made an appt on a saturday at 8:15am, My service advisor Ben greeted me pleasantly within 10 minutes of me waiting and listened for my 335xi HPFP. I made an appt on a saturday at 8:15am, My service advisor Ben greeted me pleasantly within 10 minutes of me waiting and listened intently as I voiced my concerns. He set me with a loaner and called me at 4 saying that my car was ready. When I got my car, I noticed that Ben even fixed the things I neglected to mention such as the peeling on my steering wheel and wiper blade, as well as the issues. Overall a great experience and im a little taken aback by all the negative comments. More

Ben Trash is without a doubt the best service representative I have ever encountered. He has on every occasion made servicing of my car seamless and painless. He makes sure that only needed servi representative I have ever encountered. He has on every occasion made servicing of my car seamless and painless. He makes sure that only needed service is being performed and that it is up to specs. I have entrusted my car to Vista BMW and would purchase other cars from them because of my experiences with the service department and Ben Trash specifically. More

Brought 645CiC in because it was leaking small amounts of oil on driveway. Left the car Thursday morning, 2-3 hours later receive phone call from my service tech to ask if I picked up the car. I haven't even oil on driveway. Left the car Thursday morning, 2-3 hours later receive phone call from my service tech to ask if I picked up the car. I haven't even received a phone call as to what is wrong with the car let alone come back to pick it up. Long story short they LOST MY CAR! Eventually after a few hours calls me apologizing stating it was blocked in by a shipment of cars that were just unloaded from the truck. Finally the next day the car is looked at and i'm told the leak is coming from a broken seal, gives me a quote for $1500 (roughly)!!!! THEN again i get a phone call that it was mis-diagnosed its something more = more $$$$!!!! Since he felt that it should have been misdiagnosed (and not to mention they lost the car) he sticks with the original $1500 price. You would think that's the end of the issue! oh NO! I go to pick up the car the next day and I'm waiting patiently for over 20 minutes before I go in and complain. He then takes matters into his own hands and I watch him go from the valet booth to the parking lot, and back. Then to security. Needless to say they lost the car AGAIN!!!! HOW DOES THIS HAPPEN?!? Found after another 15 minutes. I don't even remember the excuse he gave me this time because i was in such a rage. This is just ONE of my countless horrible experiences with VISTA and I WILL never go back even if it's the last place in Florida. More