BMW/Mini of Coconut Creek

This dealership are the biggest crooks out there. DO NOT do business with them. FEB 2012 i haD issues with my car were the gears wers skipping on a M3 under 100k miles (2003). i brought it in for service. B do business with them. FEB 2012 i haD issues with my car were the gears wers skipping on a M3 under 100k miles (2003). i brought it in for service. BMW called me back & said it was the hydrolic pump that needed to be replace, i said fix it. They called back again & said the clutch needed to be replaced as well, i said fix it. They then again called & said the fuel pump needed replacing for the car to work fine I said fix it. the bill was OVER 15k!!! BMW USA got 5k off (GOOD WILL). All in all spent a little over 11k to fix the car. 6 & a half months later the car is giving the same symptoms. i brought it in & they said its now the #2 fuel injector but is not sure thats the issue (To confirm the failure it must be moved to another cylinder. It is possible there is another issue causing the fault) & want me to pay another $525 when the previous work is warrantied. So basically they have no clue if thats even whats wrong & want more MONEY!!! in addition the service agent calls back AGAIN & said the pullies that support the belts need replacing & thats another $225 plus tax! This dealership is a bunch of CROOKS looking to get over on people. I would stay far from VISTA BMW COCONUT CREEK!!!! More

It seems everytime I get my car back from this dealer someone intentionally scratches my paint. Maybe the angry valets. Maybe the carwash? I would try one of the higher rated dealers either in Lauderdale someone intentionally scratches my paint. Maybe the angry valets. Maybe the carwash? I would try one of the higher rated dealers either in Lauderdale or West Palm Beach. Dont trust them with your expensive BMW, they will treat it like a Chevy Cavalier More

First time on the service department and will never return. I left my pre-owned 328i (bought 6 months ago)for 60,000 miles maintenance after received the quote for $275 and ended up paying $ 308.00 for return. I left my pre-owned 328i (bought 6 months ago)for 60,000 miles maintenance after received the quote for $275 and ended up paying $ 308.00 for check and oil change($10 fee for shop supplies despite parts replaced cost $ 65.00). Steve Cohen explained that the maintenance was already due last year (sales never told that was due). The worst thing is I expected to have muy car washed and vacummed as it says on the representative's desk (courtesy of the dealer) but they bring it more dirty than clean. Finest cars should be cleaned on a professional manner (most Mercedes Benz dealeres do this for free) but mine looks like a cheap BMW. When I complained about this, Steve Cohen said our "courtesy" car wash is done by the machine ($ 5.00 on any gas station). Ironically, this "representative" has a shiny picture on his desk of a red muscle american GTO car. More

I had the most AMAZING experience when buying a 2008 z4 BMW recently. Daniel Dumercy, the Sales Consultant, and Marcos Blanco, the Finance Manager, went above and beyond my expectations. From test driving, BMW recently. Daniel Dumercy, the Sales Consultant, and Marcos Blanco, the Finance Manager, went above and beyond my expectations. From test driving, to explaining the features of the car, to helping me research the Kelly book value, to facilitating the financing, interacting with my insurance company,-- it was all so professionally and seamlessly handled. Within 24 hours, I was driving my new (pre-owned) BMW Z4 home! I highly recommend your this team to anyone, particularly the two gentlemen I dealt with. ASK FOR DAN! More

These guys are liars and con artist. After they get your money they will not call you back. Do not buy a car from these guys. I bought a low mile BMW 6 Series. Was told it was perfect and had been thru t money they will not call you back. Do not buy a car from these guys. I bought a low mile BMW 6 Series. Was told it was perfect and had been thru the shop. I am a long time BMW customer and have bought over 14 cars over the phone at authorized BMW dealers. I know what to ask and I asked if the car had any problems or leaks. I know leaking BMWs are expensive to repair. They said they would send it thur the shop before pick up. They assured me that is was perfect. We I received the car the water pump was leaking and had been for quite a while as corrosion was built up under it. Also broken speaker, loose door panel etc. was not disclosed. Would not repair. Do not buy from these con artist. Richard Roe and manager Mark Cohen are no good. I am in the process of looking for a new 7 series now and They do not want your business after they sell you one car. Buyer Beware. More

Vista BMW Coconut Creek had amazing customer service. I was shopping around for a car for about 2 months. Even though I liked the majority of cars I saw and pricing was even reasonable, I still felt uneasy was shopping around for a car for about 2 months. Even though I liked the majority of cars I saw and pricing was even reasonable, I still felt uneasy about taking the plunge. I am a sales person, so coming from the industry I was very uneasy on whether I really was getting the 'best deal'. I went to Vista BMW pompano first and they showed me dirty cars??? I was in shock that you would let a client test drive a filthy car? Maybe I'm picky but it rubbed me the wrong way and I went to Vista Coconut to continue my search for BMW's. I was greeted by Alan Webster. Very well put together and kind spirited young man. What made me feel comfortable with him instantly is that he told both my boyfriend and I that he was paid a salary and did not benefit on how much we paid for the car we wanted. There was a plaque stating these facts. That alone set me at ease. I knew there were no scams or $$ that was benefiting him in this deal. He was very calm spirited and there was no 'pushy used car salesman' about him at all. I was trading my P.O.S. car in with the deal and Vista Coconut offered me $1500 more than what Carmax offered me! The sticker price for my car of choice was $28500. With my trade in and negotiation, I paid $19000 for a beautiful BMW! And wait, the story is not over. Since my boyfriend was paying cash for this transaction, Alan offered to drive my beau to the bank for the cash. When they drove all the way there and they couldnt get $$ from the drive thru tellers, Alan offered to drive all the way home with us to pick up a check that was 40 mins away! For a salesman that is not working on commission, to do that, says alot about his standard for customer service. Luckily his debt card went through for the amount. Alan went over and beyond to make sure were comfortable at all times. The transaction from beginning to end took 2 hours! I was expecting an all day thing. The only critisizm that I do have is that I was under the impression that my car had blue tooth capabilities and satelliete radio. I ASSUMED that it came in the car because it had the buttons on the steering wheel and dash. You know when you ASS-U-ME... OVERALL both my boyfriend and I really enjoyed our experience with Alan and Vista BMW Coconut Creek. More

I have purchased 2 used BMWs (Z4 and 750LI)form Vista Coconut Creek over the past 2 1/2 years. Both cars have been serviced there (several times) and I have had body work competed and wheels on both vehi Coconut Creek over the past 2 1/2 years. Both cars have been serviced there (several times) and I have had body work competed and wheels on both vehicles tires refinished. I can honestly say that I have never had an unpleasant experience and I felt that negotiations/pricing were reasonable at purchase and servicing. The few mechanical problems I've experienced were properly handled under either the initial warranty or extended warranty which I purchased ($50 co-pay for each visit). By and large, I found the service techs knowledgeable and only once did I have to return because the initial problem was misdiagnosed. All in all I guess my experiences are at polar opposites with many of the negative ones cited here. More

I purchased a Certified used 2010 1 series(BMW Executves car)from Vista which came with a clean car fax and had 4,300 miles. I discovered a week later that the car was delivered with a repainted hood which car)from Vista which came with a clean car fax and had 4,300 miles. I discovered a week later that the car was delivered with a repainted hood which looked like an amateur had painted it. The fiasco that ensued is too lengthy to describe in detail but let's just say that after I handed my car to Vista I couldn't even find out whether it was in service or the body shop, the sales tech who received the car left for vacation, assigned no one to handle the car and I couldn't find out ANYTHING about when it would be done or how it was going. In addition Vista's body shop delivered the car back to me much worse than it was when I took it to them. After working with BMW customer service the bottom line is that Vista basically told me to go to hell. STAY AWAY FROM THIS DEALERSHIP. After you sign on the dotted line, their commitment is DONE. More

Took car in for idling problem and new front tires. Car returned with many more paint chips and scratches on front end, hood, side mirrors, and windshield. Invoice said car was driven 1 mile while the odo returned with many more paint chips and scratches on front end, hood, side mirrors, and windshield. Invoice said car was driven 1 mile while the odometer said the car was driven 21 miles. The service personnel who test drove the car said at most they drove it for 9 miles (3 different people drove the car). The new tires clearly had a thick layer of gray-white dirt on them from being driven on a dirt/gravel surface where small rocks could have been thrown up and cause the paint damage. The service personnel were extremely rude and insulting and would do nothing to explain the evidence of the car being driven more than reported on a surface other than a normal road and would do nothing to address the damage that was not there when I dropped off the car. Instead they treated me like garbage. I will not be going there again and I am not likely to buy a BMW in the future as a result of this experience. More

My family has multiple BMW's. I have been an excellent BMW customer for years. I must say my experience with the Vista BMW service department was horrible. I was mislead and even lied to about my car be BMW customer for years. I must say my experience with the Vista BMW service department was horrible. I was mislead and even lied to about my car being fixed. I left my car overnight and was promised to have it fixed in a couple of hours. After purchasing an 18-month $4000 BMW Platinum extended warranty, I got a call the next day by STEVE COHEN (service advisor) saying my car would not be covered under warranty. It was not only disappointing, but presented in an extremely rude and arrogant manner. As much as my family believes in BMW vehicles, I would strongly recommend to avoid this dealership at all costs. There are other BMW dealers in the South Florida area who have excellent customer service and truly care about their customers. West Palm Beach and Ft. Lauderdale both have dealerships that are MUCH better choices. Again, avoid this service department or you will be writing your own NEGATIVE review !!! More