BMW/Mini of Coconut Creek

Pleasantly surprised I am the proud owner of a mini clubman and was having difficulty navigating the menu with the radio and other features. I called and spoke with a gent I am the proud owner of a mini clubman and was having difficulty navigating the menu with the radio and other features. I called and spoke with a gentleman by the name of Bryan Rivera. I must say I am from the older generation and don’t understand all the gadgets and probably asked the same question a couple times. Bryan patiently answered my questions until I understood. I could tell he loves his job and is very good at it. Even though it was all done over the phone (which is definitely more challenging) I got the impression he is a very smart and professional employee. Hopefully one day I can stop to meet him when I’m sure I’ll have more questions. His customer service and knowledge is a true asset to your company. I will be happy to spread the word of satisfaction when the opportunity arises. More

Genius assistance Recently purchased a new 5 series and Matt, the Genuis associate helped with me multiple questions about the car’s technology along with contacting B Recently purchased a new 5 series and Matt, the Genuis associate helped with me multiple questions about the car’s technology along with contacting BMW to make sure all my correct information was on file when nobody else took that extra effort. This was the second time visiting with Matt and will make sure you fully understand before leaving. Great customer service ! More

Test Drive Went on a test drive with Bryan to see which BMW model is best for me. He is very knowledgable with the technology and specs of each car. Very helpful Went on a test drive with Bryan to see which BMW model is best for me. He is very knowledgable with the technology and specs of each car. Very helpful. More

Bmw Genius Matt went out of his way to address all issues that I had with my vehicle. Can’t say enough about his professionalism and efficiency in handling my si Matt went out of his way to address all issues that I had with my vehicle. Can’t say enough about his professionalism and efficiency in handling my situation. Everyone at this dealership goes above and beyond in regards to customer service. More

Bad situation turned out to be Great I came in for a scheduled appointment with Mr K Armstrong on 5/22/18. Appt. was 8:45 I was there at 8:25. I signed in and waited eventually he came an I came in for a scheduled appointment with Mr K Armstrong on 5/22/18. Appt. was 8:45 I was there at 8:25. I signed in and waited eventually he came and said I will be right with you I sat there until about 9.15 he was attending to every one but me. So I requested to speak with the manager I was directed to Howie he completely changed my day he was professional got me started with a loaner and I was on my way. What a awesome representative was he. He was emailing and calling me with updates about my vehicle and eventually it was ready on Friday. Hassle free I recommend Howie as employee of the month. As for Kevin Armstrong he needs to be re-trained by Howie. As a result of Howie I will stay with BMW. Great 👍🏿 customer service. I gave five stars because of Howie and zero for Kevin Armstrong. 👎🏿 More

Excellent service On April 17,2018 I made a purchase of a 2015 BMW X5. My advisor was Duane Crawford. He was pretty awesome and I think I was given a great deal. My fin On April 17,2018 I made a purchase of a 2015 BMW X5. My advisor was Duane Crawford. He was pretty awesome and I think I was given a great deal. My finance person was Tyra who was awesome as well. They both turn impossible in possibly. Thanks guys I’m truly enjoying my vehicle. More

Excellent Customer Service Bryan Rivera and Matt did an exceptional job from the sale all the way to delivery. Great price for the car and friendly service. Thanks for your help Bryan Rivera and Matt did an exceptional job from the sale all the way to delivery. Great price for the car and friendly service. Thanks for your help! More

Brian my genius Brian has never failed me. He is always on time and is very kind. Whenever I have a problem, I know that he is someone I can rely on. He’s been amazin Brian has never failed me. He is always on time and is very kind. Whenever I have a problem, I know that he is someone I can rely on. He’s been amazing with me and I would recommend him to anyone. More

OUTSTANDING! Bryan is very knowledgeable, helpful and very easy to work with and attentive to detail. He has a tremendous amount of patience and is willing to exp Bryan is very knowledgeable, helpful and very easy to work with and attentive to detail. He has a tremendous amount of patience and is willing to explain all the features within your vehicle. He established contacts in phone and Made is aware of all the new features in our new BMW. He is AWSOME!! More

The worst experience After 5 hours of negotiation and agreeing on a value, they changed everything without apologizing and let me go without buying the car, no one apolo After 5 hours of negotiation and agreeing on a value, they changed everything without apologizing and let me go without buying the car, no one apologized for the lost time or lack of respect definitely the worst experience not recommendable unprofessional More