BMW/Mini of Coconut Creek

Juliet is great and love working with her. Give her a raise. Thank you. End n Give her a raise. Thank you. End n More

Andrew the service manager is attentive, however 2 cars were in the shop for 3 weeks each. When we picked up our 228 it had been smoked in. Adding to the bill is a 3% service charge for using a CC and I were in the shop for 3 weeks each. When we picked up our 228 it had been smoked in. Adding to the bill is a 3% service charge for using a CC and I was using a BMW card!! More

My experience was great. I was helped in a manly order. I was told not only what was wrong with my car. They actually showed me the exact problem that my car had. However, it I was helped in a manly order. I was told not only what was wrong with my car. They actually showed me the exact problem that my car had. However, it is hard to get a loaner now, but they make sure you’re able to get back to your destination, and back to the dealership. More

There was zero communication before, during and after the pickup for transport. No photos or videos provided, following a request. The vehicle arrived with a SOS emergency warning triggered in the dash, whic pickup for transport. No photos or videos provided, following a request. The vehicle arrived with a SOS emergency warning triggered in the dash, which can only be cleared by Audi. To receive the car and immediately have to take it to Audi is ridiculous, with no warning. Temp tag was not installed in advance and no bolts were provided. More

service was absolutely perfect and the time it took was exactly what I was told exactly what I was told More

I’ve been bringing my BMWs to your location for service for about 20 years, and I have to say that the level of service has declined significantly lately. For this recent appointment, I was specifically for about 20 years, and I have to say that the level of service has declined significantly lately. For this recent appointment, I was specifically promised a loaner vehicle when I scheduled the service. However, when I dropped off my car, no one seemed to know anything about it. To avoid losing even more time by scheduling a new appointment, I agreed to be dropped off and later picked up by Lyft instead, which messed up my day. Unfortunately, when I called for my return ride, I had to make five separate calls to different people over a 2 hours span, before it became clear that no Lyft would pick me up that day. As a result, I was left without a car and had to wait until the next day. This was completely unacceptable. If a loaner vehicle is promised to a customer, one should be reserved and available at the time of drop-off. More

Service was a breeze at BMW Coconut Creek. Samantha was extremely attentive, reassuring, and answered all my questions/concerns promptly. I will be back, and I hope to deal with Samantha again Samantha was extremely attentive, reassuring, and answered all my questions/concerns promptly. I will be back, and I hope to deal with Samantha again. Inspection video was well done and my car looked to be taken care of. No complaints. More

It took a while but the repair was completed and my car was returned clean. was returned clean. More

I had a really bad experience with BMW roadside assistance. My service person Alan, was fabulous when I came in with the tow truck. He had my tire fixed and an inspection done in my car less than a assistance. My service person Alan, was fabulous when I came in with the tow truck. He had my tire fixed and an inspection done in my car less than a half an hour he was able to get me out so I could be home with my family. He truly was the best. More

Juliet Steinberg and tech Greg Brown are amazing - excellent to work with and super knowledgeable. excellent to work with and super knowledgeable. More