BMW Concord

J.T. and Margo (finance) were very professional and friendly: committed to our best interests (we felt) more than just the deal. Not pushy. Gave good explanations. We had to special order our car, a friendly: committed to our best interests (we felt) more than just the deal. Not pushy. Gave good explanations. We had to special order our car, and that process was easy. An excellent experience from the customer point of view. More

In January 2010 I purchased a 2008 528i with 16,000 miles with manual transmission. The car had almost 2 years left of the manufacture warranty and it was certified. I was looking for a 5 series, manual tran with manual transmission. The car had almost 2 years left of the manufacture warranty and it was certified. I was looking for a 5 series, manual transmission and low mileage and I was happy to find the car I wanted. Overall the car overall was fine, but after 4 months I started to have problems with the battery, every 2 weeks the battery was almost dead. I talked several time with the sales person Mr. Bias about replacing the battery and I got no help. Finally in December 2010 I purchased a new battery. BMW of North America refused to pay for the new battery I was forced to buy in order to replace the defective battery under warranty. I sent a copy of the purchase receipt to BMW Concord with the request of a refund for an item which was under warranty. As I expected BMW Concord didn't even bother to reply to my request. I live in Santa Monica, CA and I was ready to travel 400 miles to buy a new car from this dealership but I won't, obviously they have no idea how to keep customers happy. I have driven BMWs for many years, and I have to say that on paper BMW advertises their cars warranty as the best warranty on earth, but as soon as anyone needs them to pay for something under warranty ARROGANTLY they turn the other way including BMW Concord.Glad I found a great dealership in Southern California which value their customers, it's Center BMW in Sherman Oaks, CA. More

Placed an order/deposit on a new car with options I wanted. Waited for a month, 3 days before scheduled delivery they called me stating my order was canceled. I got some pathetic excuses along the line wanted. Waited for a month, 3 days before scheduled delivery they called me stating my order was canceled. I got some pathetic excuses along the lines of new management canceling deals made during the holidays. Very disappointing, wouldn't recommend this dealership to anyone. More

High marks for J.T. Zory. He was very helpful and professional throughout my purchasing experience. Very easy to deal with. Negotiated fairly and delivered. He came in on his day off to conclude our professional throughout my purchasing experience. Very easy to deal with. Negotiated fairly and delivered. He came in on his day off to conclude our transaction. Can you ask for more? A very nice guy too. More

Concord BMW has restored our faith in BMW. I had been going to Pleasanton BMW for the past 5 years and always felt like a number, very impersonal service. At Concord BMW, the staff that I dealt with made going to Pleasanton BMW for the past 5 years and always felt like a number, very impersonal service. At Concord BMW, the staff that I dealt with made me feel like a valued customer from the minute I drove up to the service lane. Even though Concord is farther, I will continue to have service there. More

MY EXPERIENCE AT BMW CONCORD WAS GREAT. JT DID AN AWESOME JOB AT HELPING ME FIND THE RIGHT CAR AT THE RIGHT PRICE, HE ANSWERED ALL MY QUESTIONS AND WAS NOT PUSHY AT ALL. I WOULD DEFINITELY RECOMMEND BMW CONC JOB AT HELPING ME FIND THE RIGHT CAR AT THE RIGHT PRICE, HE ANSWERED ALL MY QUESTIONS AND WAS NOT PUSHY AT ALL. I WOULD DEFINITELY RECOMMEND BMW CONCORD TO ANYONE AND SPECIFICALLY TO WORK WITH JT. More

This was my first purchase at BMW Concord. After a few minutes browsing cars in the lot, J.T came out and introduced himself. He was very down to earth and very pleasant. Very knowledgeable. No pressur minutes browsing cars in the lot, J.T came out and introduced himself. He was very down to earth and very pleasant. Very knowledgeable. No pressure whatsoever. Showed us every option in the lot. Did not try to point us to a higher priced model. Actually suggested the lower priced model (less powerful engine) as being the best bet for us. Tried to ascertain our needs and point us in the right direction. Picked out a beautiful red 128i which drove like a dream. Finishing the deal was again easy and without pressure. I got a fair price for the trade in and the car. Financing was also very pleasant with Marta. Would definitely use BMW Concord and J. T. the next time I need a car. On the other hand, I expect to be driving this beauty for a long long time. More

J,T is a great human being to deal with-answers questions, will do whatever it takes to make the customer happy and answering wany questions you may have. I highly recommend dealing with J.T, just questions, will do whatever it takes to make the customer happy and answering wany questions you may have. I highly recommend dealing with J.T, just like the "good old days" when customer service was an art. More

Great assistance and service! Had the exact car I wanted and drove it off the lot in under 2 hours. JT even drove my old car to my place himself since no driver was available that day (Sunday) so that I wo and drove it off the lot in under 2 hours. JT even drove my old car to my place himself since no driver was available that day (Sunday) so that I wouldn't be troubled with it during the week. More

JT is a FANTASTIC salesman! very helpful and patient with me and my wife. He was helpful in identifying the series BMW we wanted and was helpful in offering options we wanted on our BMW. I recommend h with me and my wife. He was helpful in identifying the series BMW we wanted and was helpful in offering options we wanted on our BMW. I recommend him to anyone who is interested in purchasing a BMW. More