BMW Concord

Jackie was great- not impressed with others Jackie G was a fabulous sales representative. She went out of her way to accommodate my schedule, even coming back to work later in the evening after Jackie G was a fabulous sales representative. She went out of her way to accommodate my schedule, even coming back to work later in the evening after she completed her shift. She provided me with information regarding the car with no pressure to buy and no pressure to add on upgrades, warranties, etc. I found the other sales reps not very helpful and unresponsive while I was waiting for Jackie to finish with another client. The other reps did not know I was there to see Jackie and never asked if I needed help, etc after 15 min of hovering around the sales desks in the showroom. I finally asked if somebody could help and after finding out I was waiting for Jackie, the sales rep seemed very disinterested in answering basic BMW questions not specific to a particular car. There were about 5-6 reps standing in the showroom conversing rather than helping. Pretty disappointing when you are about to spend almost $50k on a car. More

Fantastic Salesperson Michael Heller did a great job in walking through the process and staying with me after my car was delivered. He followed-up on a regular basis to en Michael Heller did a great job in walking through the process and staying with me after my car was delivered. He followed-up on a regular basis to ensure that I was happy with the new car process. More

New BMW Purchase Had a deposit down on a used BMW. Went to the dealer to test drive the same vehicle. Was treated with the utmost professionalism and courtesy. Jackie, Had a deposit down on a used BMW. Went to the dealer to test drive the same vehicle. Was treated with the utmost professionalism and courtesy. Jackie, our adviser, was up front on cost, benefits of the new car, service, etc. We wound up leasing one from her. Have been Mercedes owners in the past, so this was a refreshing experience. Bonus to boot--we got to stay at a great Christmas party they were having for past customers. More

Sales Experience Sheila was great. She went above and beyond what I expected to help me find the right vehicle. I would buy another vehicle from Sheila again in the fu Sheila was great. She went above and beyond what I expected to help me find the right vehicle. I would buy another vehicle from Sheila again in the future as well as recommend her to friends and family. More

car purchase Sofia Donnelly make our new car purchase very efficient and hassle free. She's able to answer questions and make suggestions towards our request abou Sofia Donnelly make our new car purchase very efficient and hassle free. She's able to answer questions and make suggestions towards our request about the vehicle we looked at without pressure. More

Always fantastic. Mike Heller is the best. Mike Heller instinctively knew what I wanted. I made a quick and accurate decision with Mike’s guidance. Jennifer Sims in finance was fantastic and Mike Heller instinctively knew what I wanted. I made a quick and accurate decision with Mike’s guidance. Jennifer Sims in finance was fantastic and quick as well. I was out the door, with old car traded out, in well under an hour from the moment I walked in the door without an appointment. Concord BMW and Mike Heller has been my go to since 1990! More

Jackie was very good in Helping us purchase our BMW! Jackie helped us Sr. Citizens find and purchase our new BMW and we so much appreciated her help in all aspects of getting our car! Jackie helped us Sr. Citizens find and purchase our new BMW and we so much appreciated her help in all aspects of getting our car! More

Jackie Gottlieb, Great !!! Had an excellent experience purchasing my 2018 BMW 530i from Jackie Gottlieb! I cannot say enough about Mrs. Jackie, she did everything she could ass Had an excellent experience purchasing my 2018 BMW 530i from Jackie Gottlieb! I cannot say enough about Mrs. Jackie, she did everything she could assist in the purchase of the vehicle to make sure all expectations were met. BMW concord is the best place to buy car and service both. Friendly, helpful and professional (very kind to teach me how to operate fantastic BMW function) very satisfied. Definitely recommended, BMW Concord and Jackie !!!! More

So happy with the special attention! Just love how BMW Concord treats their customers! It’s a time consuming process but the comfy chairs, fabulous hot coco, and snacks make the process a Just love how BMW Concord treats their customers! It’s a time consuming process but the comfy chairs, fabulous hot coco, and snacks make the process a little easier. The team is amazing and I just love Jackie G who is responsible for me driving off the lot in my new convertible. Thanks for a great experience Jackie! More

Michael Heller in sales and Tom Reitz in service were great Michael made the sale as smooth as glass. Tom and the service team do quality service much better than the othe bmw dealers always buy my cars from th Michael made the sale as smooth as glass. Tom and the service team do quality service much better than the othe bmw dealers always buy my cars from them. More