BMW Concord

As this was an insurance issue, I was adamant that ALL costs be assessed prior to the authorization. I didn't want to end up with additional adjustments/additions to the cost of the repair. Unfortunately costs be assessed prior to the authorization. I didn't want to end up with additional adjustments/additions to the cost of the repair. Unfortunately, that did not happen. I kept getting calls for additional parts and labor, which I needed to try to resolve with insurance. The cost was extremely high ($13k) and there was NO actual collision damage to be repaired. Additional charges kept getting communicated to me because it simply "wouldn't look right" unless they "blended" the paint into another area. In the end I was resolved to pay an additional $500 of my own money so that the entire car would simply be repainted, thus avoiding any "blending". But it wasn't. It was clear that they did NOT paint the entire car because there were legacy ding marks on the passenger side door that would have gone away. I was also told it would get a service. That also did not happen because the service warning has not been reset. I am quite confident that had I done some checking, I would have found an independent shop that would have taken better care of me, and for far less money. It is infuriating that $13,000 apparently does not cover painting the entire vehicle, and giving it a service, to say nothing of addressing other things such as the interior door panel which was missed. It is important to note that I have always been extremely pleased with the service center in Concord. At my first visit, a young lady met me at the car and offered me coffee before I was even checked in. Very first class! But the collision center seemed segregated from the dealership. They seemed to be far more interested in maximizing their profit, than with delivering a quality repair, and excellent experience. All at my expense. Never again. Sean Harris More

JT was a pleasure to work with. He met our needs with scheduling (which can be challenging with a small child). He ensured that we were informed and comfortable with the service and financing departments scheduling (which can be challenging with a small child). He ensured that we were informed and comfortable with the service and financing departments and conditions. He was always upfront, honest and willing to accomodate our needs. We'd recommend JT and this dealership to anyone looking to purchase a BMW. My family's experience was great! More

We have purchsed three BMWs from BMW-Concord and have always had them serviced at the dealership. We have received excellent service from both the sales and service departments at BMW-Concord. Our serv always had them serviced at the dealership. We have received excellent service from both the sales and service departments at BMW-Concord. Our service advisor is Andrew Northrup. Our most recent service visit was last week and, as always, the service was performed efficiently and the car was ready to go when promised. More

Peter was an amazing salesman. I never felt pressured to buy. He explained all the features of the X3 in a detailed manner. The car is certified by BMW and is in perfect condition. The entire staff at BM buy. He explained all the features of the X3 in a detailed manner. The car is certified by BMW and is in perfect condition. The entire staff at BMW Concord couldn't have been nicer! I would recommend this dealship without hesitation! More

Well it happened again! I was blown away by the Well it happened again! I was blown away by the outstanding service provided to me by Teresa Christensen at Concord BMW. I got a “left brake ligh Well it happened again! I was blown away by the outstanding service provided to me by Teresa Christensen at Concord BMW. I got a “left brake light malfunction” message from my car’s computer so I called Teresa to schedule an appointment, and she said “no need, just come on by and we’ll fix it for you right there on the spot” There was no waiting and no charge! Who does that anymore…Teresa does! I will continue to buy and service my BMW’s at Concord BMW as long as Teresa is there. It’s great to be taken care of time and time again. ~Mike More

Hi Guys; When you go here Just ask for (Teresa Hi Guys; When you go here Just ask for (Teresa Christensen). I have got my car service from BMW concord over last 4yr, during that time i have gone Hi Guys; When you go here Just ask for (Teresa Christensen). I have got my car service from BMW concord over last 4yr, during that time i have gone thru other service rep but find Teresa to be the most knowledgeable of all of them(i had a glitch with voice prompt in my car,i called her she was able to help me fix that by herself thereby saving a trip to the dealership,so i think talking to her you will find her very knowlegeable).She assisted me in receiving out of warranty repairs through BMW North America and saved big bucks. I am so impressed by her work that she will be my future service rep. and would recomend everyone to give her a opportunity to be ur future rep. too. Teresa thanks and keep it up. Later Jhutti. More

JT was wonderful to work with he was very knowledgeable and made this one of best experiences with buying a car . What is nice I can call with any questions I have at any time . I was shown all the bel and made this one of best experiences with buying a car . What is nice I can call with any questions I have at any time . I was shown all the bells and whistles on the car and all the choices I have. Thank you JT I love my new car. More

Andrew Northrop has been my service adviser since 2005, his ability to completed the task in providing you with the quality of care of service for your vehicle is outstanding, he gives you the extra touch his ability to completed the task in providing you with the quality of care of service for your vehicle is outstanding, he gives you the extra touch with his warm smile, making you feel like like everything will be ALL RIGHT. To me it's like seeing a dentist knowing that you are here for a root canal, but the treatment that you received from the doctor which is "Andrew" is that it will be painless and care free...just sit and relax I will take care of all your needs. Thank Mr. Northrop for great customer service skills,concord BMW are bless to have YOU as a member of their staff. Linda Bazemore More

I spontaneously decided to check out the dealership I live by to see if I could afford a BMW. I met JT, told him what I was looking for and my price range, and he immedeiately had several cars in mind. live by to see if I could afford a BMW. I met JT, told him what I was looking for and my price range, and he immedeiately had several cars in mind. While waiting for paperwork and approvals, we chatted about life and had a ton of similar stories from past experiences. JT earned my trust with his honesty and willingness to make my first BMW happen! Thanks JT Zory!! John More

BMW Concord has been taking care of my car since 2005. Andrew Northrop has been a delight to work with. He has gone above and beyond a few times, which is wonderful and explains whatever needs to be done Andrew Northrop has been a delight to work with. He has gone above and beyond a few times, which is wonderful and explains whatever needs to be done or has been done clearly. He always makes sure to get me a loaner car as well. When I'm ready to buy my next BMW I will be shopping here. More