Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW Cleveland
Solon, OH
335 Reviews
We offer a wide selection of new BMW vehicles, including the BMW 4 Series, 3 Series, X5, X3, and X1. As a luxury car dealership, our inventory features luxury and performance-tuned machines, suitable for any driver, whether you're seeking comfort, adventure, beauty, speed or efficiency.
In addition to our new vehicles, we also offer a range of BMW accessories and parts, backed by expert technicians who are dedicated to providing top-notch service. You can even find your perfect match with our convenient online search tool. Whether you're looking for a sleek sedan or a rugged SUV, we have the perfect BMW vehicle for you.
For more details, call us at (440) 914-8111 or visit us at 6135 Kruse Drive, Solon, OH 44139.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 335 reviews
June 12, 2016
Happy BMW Owner! This was our first visit to BMW Cleveland. Avery Wieder took us on a test drive and showed us the ropes. His can do attitude made finding my exact v This was our first visit to BMW Cleveland. Avery Wieder took us on a test drive and showed us the ropes. His can do attitude made finding my exact vehicle easy. From negotiating the price of my new car to determining the value of my trade-in and finally signing the paperwork, everything was smooth and seamless. The folks in each department at BMW Cleveland are there for one reason - to make your car buying/owning experience a pleasure. Thank you! More
by DiX3
Employees Worked With
Bob Abele, Avery Wieder, Max Frankel, Steve Harvey, Peter Mapp
June 10, 2016
My firsr BMW- 535IX Great experience! BMW of Cleveland and in particular my salesman Ron Wesley were great work with. It was truly no pressure to buy a car. I took the car home for 24 hou BMW of Cleveland and in particular my salesman Ron Wesley were great work with. It was truly no pressure to buy a car. I took the car home for 24 hours to test driving. All features were reviewed carefully with me-- after my 24 test driving met with the BMW "genius" who carefully reviewed the features of the car and went over everything I needed. This was before I even committed to purchasing the car. My salesman took the time to carefully review all the features with me so I could decide which ones I wanted. He knows every aspect of the car very well. .When it came time to negotiate the price I met with the salesman and general manager at the same time. Everything was very clear and straightforward in negotiations. Because there were features they did not have on the lot I wound up ordering in the car. This was done promptly by my salesman. It took approximate 6 weeks for the car to be shipped. I actually enjoyed the process of following the car through production. After the car arrived it was immediately prepped and ready for me the next day. The card drives amazingly. I highly recommend the ventilated seats! The electronics are fantastic. Overall outstanding experience! Thank you Ron and BMW of Cleveland ! More
by Scubadoc
Employees Worked With
Bob Abele, Ron Wesley
June 10, 2016
Amazing staff, professional treatment, high quality dealer I brought my F30 335 in for a performance tune. From the time I was greeted by the service assistant, to the welcoming of my service advisor, and ever I brought my F30 335 in for a performance tune. From the time I was greeted by the service assistant, to the welcoming of my service advisor, and every step in between, I was treated like a millionaire. When my service required several more hours than I had anticipated, I was provided a loaner on the spot and the freedom to come back on my own schedule. The dealership was clean, stocked with amenities, and had the friendliest staff of any BMW dealer I had visited previously. I actually look forward to going back! More
by Rm204406
Employees Worked With
Jimmy Laumer, Nate Cramer, Peter Mapp
June 10, 2016
My recent BMW 200-series BMW I recently purchased a 200-series BMW at BMW Cleveland. My client Advisor was Jeff Allen, who was great. He was friendly and helpful. His helpful comm I recently purchased a 200-series BMW at BMW Cleveland. My client Advisor was Jeff Allen, who was great. He was friendly and helpful. His helpful commentary helped me to decide to go ahead and purchase the 200 series vehicle to replace the 12-year old 300 series vehicle that I was retiring. More
by Kevin LaCroix
Employees Worked With
Jeff Allen
March 30, 2016
Smooth, Accurate, Happy I've never had anything but good experiences with BMW Cleveland. After having leased or bought 7 cars from them, I know I've always gotten a very fai I've never had anything but good experiences with BMW Cleveland. After having leased or bought 7 cars from them, I know I've always gotten a very fair deal, and the service department does a great job as well. If you can arrange it - get your car from Debbie Bednar. She really knows her stuff and provides top shelf assistance. More
by NFexec
Employees Worked With
Debbie Bednar
March 26, 2016
Ease of Doing Business I worked with Debbie Bednar to purchase a 2014 BMW M5. Deb made the process very easy and followed up as promised. When I arrived at the dealership I worked with Debbie Bednar to purchase a 2014 BMW M5. Deb made the process very easy and followed up as promised. When I arrived at the dealership the entire staff was very friendly and welcoming. We closed the deal in record time and I was back on the road with my new vehicle in no time. More
by Phillytp
Employees Worked With
Debbie Bednar
March 24, 2016
Ridiculous Extremely disappointed. It all started with a routine oil change and wiper blade replacement. I receive a call stating I had an additional $4000 in re Extremely disappointed. It all started with a routine oil change and wiper blade replacement. I receive a call stating I had an additional $4000 in repairs needed for my 2009 X5 that has only 75,000 miles. Most of the "recommended" repairs had to do with "leaking" valve gaskets. I declined all of the work that "needed" to be completed, minus replacing a front sway bar. I receive my car back at work via their valet service. I parked my car and back back to work. I got into my car 3 hours later and my "low coolant" service light goes on. I drove home 11 miles and checked to see what the problem was. I had no coolant in my radiator reservoir! I called the following morning (today) to express my concerns and I was completely ignored and received a candid response about nothing being wrong with the coolant and continued to tell me that the issue was the valve gaskets. I have been driving BMW's for 14 years and can honestly say I've never been pleased with the service. But this tops it off. I've received calls about them blowing out a tire taking my car through their car wash, forgetting to screw my bumper back together, to leaving my sunroof open while servicing my car for four days during a rainy weekend. This one tops them all. Valve gaskets need replaced /leaking oil - Car gets returned with zero coolant and can clearly see the radiator reservoir leaking. Unbelievable. More
by Bmwx52009
Employees Worked With
Nate Cramer
March 24, 2016
Excellent Experience Our experience buying our BMW at BMW Cleveland was excellent, it was simple and hassle free. Ben is an informative, friendly salesman. We recommend B Our experience buying our BMW at BMW Cleveland was excellent, it was simple and hassle free. Ben is an informative, friendly salesman. We recommend BMW Cleveland! More
by AFus
Employees Worked With
Ben Guidugli
March 18, 2016
Very pleased We were very pleased with the dealership and its level of service. Our salesman/persons were very good to work with: honest, reasonable, fair and low We were very pleased with the dealership and its level of service. Our salesman/persons were very good to work with: honest, reasonable, fair and low pressure More
by Ronronronon
Employees Worked With
Beachwood, Debbie Bednar, Jimmy Laumer, Joe Tracey, Nate Cramer
March 15, 2016
Hard decision since all models are fabulous. No problem because Cleveland BMW has the most patient sales team I've ever worked with. Thanks Jeff! Best, John Dum since all models are fabulous. No problem because Cleveland BMW has the most patient sales team I've ever worked with. Thanks Jeff! Best, John Dumot More
by jd
Employees Worked With
Jeff Allen
