BMW Cleveland

Saint was absolutely wonderful and very knowledgeable. His professionalism was outstanding. He truly made my experience amazing. His professionalism was outstanding. He truly made my experience amazing. More

Saint was absolutely wonderful and knowledgeable. His professionalism was outstanding. He truly made my experience amazing. His professionalism was outstanding. He truly made my experience amazing. More

Great BMW options to choose from with something for everyone in the BMW family line everyone in the BMW family line More

BMW Cleveland is the most well-run dealership I’ve ever been to. Absolutely classy. been to. Absolutely classy. More

I didn't end up buying a car from BMW Cleveland but Client Advisor Bryan Katic was very helpful in my search. He followed up all inquiries and and provided great information. Great service to an out of Client Advisor Bryan Katic was very helpful in my search. He followed up all inquiries and and provided great information. Great service to an out of state buyer. Rob Eckenrod Johnstown, PA More

THIS IS THE WORST experience ever and I ONLY gave a 1 star because goggle won't let you post it if you don't rate it! The SERVICE MANAGER literally acted like a BUTT HOLE! He was VERY RUDE and INCONSIDER star because goggle won't let you post it if you don't rate it! The SERVICE MANAGER literally acted like a BUTT HOLE! He was VERY RUDE and INCONSIDERATE. My 18 year old son brought his car in for a simple oil change, it was done, he picked the car up and drove it home(4 miles away) and parked his car as usual. When he left back out around 9:45pm he texted me stating that the car was making a loud noise and overheating. NOTHING was wrong with the car when he dropped it off. I advised him to contact the dealership because it shouldn't be making any noise. This was on Thursday night. He couldn't take it in on Friday because of prior commitments and they're not open on the weekend so he took it in this morning only to learn that the water pump is "broke". His car NEVER showed any signs or leaking nor did the car dashboard give any warning of anything being wrong. I called one of our friends who work in the service department at another dealership and asked if it's normal for the car to give a warning if the water pump is "going bad" and he said absolutely! But they're saying that it's actually broke off now WITH NO WARNING prior to the oil change that it was even going bad and to fix it will cost him $1700. That's BULL! Whatever incompetent person did the service is also responsible for that water pump being broke. The way the "service manager" spoke to me initially with NO COMPASSION about the situation is clearly showing that he knows more than he's ever going to admit. The whole service department lacks compassion from the front desk to the service manager. I will NEVER patronize this location EVER again. The only 5 star reviews they get is for actually selling cars BUT there's quite a few 1 star reviews about the actual service department. Shame on you BMW Solon! Taking advantage of a young man like that. I will also be sharing this same review across other sites so that hopefully someone else is WARNED before patronizing this location. More

Service department went above and beyond to make replacing my seat cover under warranty easy. I had to adjust the appointment multiple times and they were always able to accommodate me replacing my seat cover under warranty easy. I had to adjust the appointment multiple times and they were always able to accommodate me More

Called and spoke to “Jeff” this evening. Wanted to purchase a vehicle x5 50e advertised online. After asking for details and requesting an out the door price, he called me back and said they Wanted to purchase a vehicle x5 50e advertised online. After asking for details and requesting an out the door price, he called me back and said they “would jot sell to anyone in Montana because those vehicles have ended up on boats…” the explanation made no sense… once I cooled off I called them back and expressed, as a military officer I believed their discrimination was inappropriate and likely illegal. During that conversation which was about 4-5 min after the prior, he said, “it does not matter anyway, the car has been sold…” the likelihood of the car selling in that timeframe is low and the likelihood this was a simple pretext for discrimination is high. Buyer beware… relationships are built on trust and clearly this dealership cannot be trusted based on my experience More

Purchased my BMW from them and initially I was happy once I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed and they didn’t find anything wrong with it. For the past year and four months of having the car, I still have this issue. The car continues to idle when I start it and acts as if it wants to cut off from time to time. I took my car in recently for a routine service appointment. When I scheduled my appointment online 3 weeks ago, I requested a loaner vehicle and I mentioned other areas of the car that I would like them to look at including brakes and tires. I also mentioned again, the consistent issue with the idling/stalling. When I get there, I was notified that they weren’t notified that I needed a loaner car and my additional requests. I pulled up my email and provided proof of my notification which was also written in all caps. The service person informed that they don’t have the ability to see appointment notes so I asked what’s the point of having an area for appointment notes . These are important notes that the customer needs to share. She informed me that the “appointment note” section was useless. The only other options were to find a ride, wait for 3 hours, or reschedule for weeks out. Those options aren’t reasonable and were unexpected. When I shared information about the stalling/idling the service person shared that it’s “likely a programming issue” and would be happy to fix it for an additional $172. They informed me that the problem is a new solution that they came up with recently. However, how can I trust that “programming is the issue” this time after being told that there wasn’t an issue! I inquired about the guaranteed free car wash service however, I was denied that as we’ll because of the temperature. By the time they get to the vehicle, it’ll be over 32 degrees… This is my first vehicle that I have purchased and if this is the luxury vehicle experience… this is terrible. These are things that drive current and potential customers away! I have seriously consider alternative options then with BMW because of this. Companies still fail to realize that it’s the small things that keep customers happy and satisfied. Unfortunately, that hasn’t been my experience here lately… More