BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Initially there were some misunderstanding between me the service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future servic service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future service needs. Thank you and appreciate your help. More

Great assessment of what needs to done. Love the video sent, it really helps to understand what is damage and why it needs the repairs. Unfortunately, the cost of the repairs are way more e Love the video sent, it really helps to understand what is damage and why it needs the repairs. Unfortunately, the cost of the repairs are way more expensive than the car itself. More

Quick service and getting results of 19 point safety check with cost of repairs suggested plus additional pricing I requested for additional work I may have to have done soon check with cost of repairs suggested plus additional pricing I requested for additional work I may have to have done soon More

I needed service for an oil change and after vehicle inspection it was suggested I get the back brake pads replaced. I was presented for a quote for services for the brake pad work but would have prefe inspection it was suggested I get the back brake pads replaced. I was presented for a quote for services for the brake pad work but would have preferred the quote include all work being performed to have a full picture of service and expected $$ total. It would not have changed my mind on moving ahead with the brake pad work, but I would not have been confused when presented with the final invoice for services. Overall, the experience was good and the new service center in Medford is convenient and very clean. More

The service adviser (Amiel) and Manager (Jose) ar great to work with. Very accommodating to customer needs. Alwasy flly explained what was happening and why. All other personnel in dealership ae very pl to work with. Very accommodating to customer needs. Alwasy flly explained what was happening and why. All other personnel in dealership ae very pleasnat and interactive. More

Do anything that you can to avoid having your car serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump broke and the car had to be towed to the dealership for repair. Apparently the water pump damaged a cover and the whole engine had to be pulled out and multiple pieces ordered from Germany. They did so and repaired the engine, I called every few days to check on status and remind them of the blinker issue for which the car would have been there for at this point regardless. They called me to let me know the car was ready for pickup, I asked about the blinker and got a "whoops - no it hasn't been addressed". They then had to order a new part from Germany once again to repair (my car was in the shop for over two months). I just went to pick it up on Saturday and while the blinker has been replaced, it is still sticking and when I got home I realized that someone removed the spare tire! (water pumps and blinkers have nothing to do with tires last I checked). I have been reaching out to management for the last two days and have no response or resolutions. More

Very professional dealership and service was done in very timely manners. Probably the best BMW dealer around Boston. timely manners. Probably the best BMW dealer around Boston. More

Clean, professional, trustworthy - I think they genuinely care about their service, customers and reputation. They also really leverage digital communication making experience efficient! care about their service, customers and reputation. They also really leverage digital communication making experience efficient! More

I couldn’t choose no star or I would have, oil change took too long, much longer than promised. Car was dirty, help was surly, I’ll never come there again took too long, much longer than promised. Car was dirty, help was surly, I’ll never come there again More

outstanding service and super nice customer service only 1 thing that’s making your company a perfect 10 …. rotten old mealy mac apples in the bowl offered to customers. does your owner understand only 1 thing that’s making your company a perfect 10 …. rotten old mealy mac apples in the bowl offered to customers. does your owner understand Mac apples are a fall winter fruit not spring summer ( so many other better healthy crunch sweet apple options ) More