BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

I have found the Service Department new Medford office of Herb Chambers to be extremely professional in all respects. In particular, I always look forward to working with my service advisor Amiel Callendar, Herb Chambers to be extremely professional in all respects. In particular, I always look forward to working with my service advisor Amiel Callendar, who has been unfailingly helpful, skillful and friendly. I’m very glad Herb Chsmbers has opened this branch. More

Herb Chambers BMW exemplifies a complete absence of customer service, empathy towards customers, and any proactive efforts for customer retention. Given the extensive runaround I've experienced, my customer service, empathy towards customers, and any proactive efforts for customer retention. Given the extensive runaround I've experienced, my advice would be to steer clear of them. I scheduled my new vehicle, bought from Herb Chambers BMW, for its first routine service on December 15th. During that visit, I mentioned that the front passenger-side door lock button was not visible. Upon returning home after the service was done, I realized that the issue with the front lock button visibility had not been resolved. When I reached out to the service agent and pointed this out, his baffling response was, "You did show it to me, but you didn't request me to fix it." I inquired about when I could have the door repaired and if I could also get a loaner car in the process. They informed me that the earliest appointment available for both services was on December 21st at 7:30 AM. However, when I arrived, I was met with what I now know to be a classic example of Herb Chambers customer service at its finest – I was informed that there were no loaner vehicles available; given my early morning commitments, I had no choice but to leave for the second time without the door being repaired. I sent an email to BMW Service, expressing my dissatisfaction with their mix-up, but regrettably, Herb Chambers BMW never sent a response. Last Thursday, BMW contacted me to arrange my routine service for Tuesday, 10/10, I specifically requested a loaner car. However, upon my arrival at the Herb Chambers Medford dealership, not only did they lack a loaner vehicle for me, but they also had no record of my scheduled service. To their credit, they did manage to accommodate my vehicle, despite the scheduling confusion. Once more, I pointed out the issue with the front lock. The oil change was completed, but once again, the issue with the door went unaddressed. Instead, I was presented with an estimate for $557.17 for a "door locking rod replacement," marking the third instance where the door problem remained unresolved. I tried to clarify to the Herb Chambers service agent that the door locking mechanism had been problematic since I first acquired the vehicle. He insinuated that because there was no rod in the door, it must have been removed. I asked if he was suggesting that I had personally dismantled the door panel and took out the door rod. His response was to inquire about where I purchased the car. Upon mentioning that I had acquired it from Herb Chambers in Boston, he told me there was nothing he could do and directed me to contact Herb Chambers in Boston, seemingly suggesting that there was no connection between the two dealerships. The staff of Herb Chambers needs adequate training & communication skills which clearly appear to be lacking. More

Staff all very friendly and professional. Car was ready when promised and the work was done properly. Car was ready when promised and the work was done properly. More

Initially there were some misunderstanding between me the service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future servic service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future service needs. Thank you and appreciate your help. More

Great assessment of what needs to done. Love the video sent, it really helps to understand what is damage and why it needs the repairs. Unfortunately, the cost of the repairs are way more e Love the video sent, it really helps to understand what is damage and why it needs the repairs. Unfortunately, the cost of the repairs are way more expensive than the car itself. More

Quick service and getting results of 19 point safety check with cost of repairs suggested plus additional pricing I requested for additional work I may have to have done soon check with cost of repairs suggested plus additional pricing I requested for additional work I may have to have done soon More

I needed service for an oil change and after vehicle inspection it was suggested I get the back brake pads replaced. I was presented for a quote for services for the brake pad work but would have prefe inspection it was suggested I get the back brake pads replaced. I was presented for a quote for services for the brake pad work but would have preferred the quote include all work being performed to have a full picture of service and expected $$ total. It would not have changed my mind on moving ahead with the brake pad work, but I would not have been confused when presented with the final invoice for services. Overall, the experience was good and the new service center in Medford is convenient and very clean. More

The service adviser (Amiel) and Manager (Jose) ar great to work with. Very accommodating to customer needs. Alwasy flly explained what was happening and why. All other personnel in dealership ae very pl to work with. Very accommodating to customer needs. Alwasy flly explained what was happening and why. All other personnel in dealership ae very pleasnat and interactive. More

Do anything that you can to avoid having your car serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump broke and the car had to be towed to the dealership for repair. Apparently the water pump damaged a cover and the whole engine had to be pulled out and multiple pieces ordered from Germany. They did so and repaired the engine, I called every few days to check on status and remind them of the blinker issue for which the car would have been there for at this point regardless. They called me to let me know the car was ready for pickup, I asked about the blinker and got a "whoops - no it hasn't been addressed". They then had to order a new part from Germany once again to repair (my car was in the shop for over two months). I just went to pick it up on Saturday and while the blinker has been replaced, it is still sticking and when I got home I realized that someone removed the spare tire! (water pumps and blinkers have nothing to do with tires last I checked). I have been reaching out to management for the last two days and have no response or resolutions. More

Very professional dealership and service was done in very timely manners. Probably the best BMW dealer around Boston. timely manners. Probably the best BMW dealer around Boston. More