BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Selected the place for a flat tire which required a replacement. The work was fast but did not set the tire pressure right so now my car is imbalance on one side. I haven't seen my advisor for the enti replacement. The work was fast but did not set the tire pressure right so now my car is imbalance on one side. I haven't seen my advisor for the entire period, only during the phone. I was not greeted for at least one minute. I wouldn't even know where my car was during the pick up, luckly I spotted it myself. The only person I interact is the cashier where I paid for the $$$ where they had a good attitude (which they should). The advisor tried to explain what's going on and asked me to bring it back to fix it. But I do not have time to just go there for something like this, which would waste me at least an hour in my life due to a mistake they made. I am very disappointed with this service and will go to Peabody instead in the future. More

Very pleasant experience, clean and spacious lobby, customer service oriented management and advisors.. Highly recommend. customer service oriented management and advisors.. Highly recommend. More

I took my car for servicing and they are very professional and courteous!! Thank you professional and courteous!! Thank you More

The Medford team has truly been outstanding, delivering top-tier service. During a busy workday morning, I needed to drop off my vehicle. The team efficiently checked me in and arranged an Uber ride to get top-tier service. During a busy workday morning, I needed to drop off my vehicle. The team efficiently checked me in and arranged an Uber ride to get me to work. Later, when my car was ready for pick up, they organized another Uber to ensure a seamless experience. Their service was exceptional, and the overall experience was excellent. More

Staffs are courteous and waiting area is clean and neat. Good experience for the start. Good experience for the start. More

Car serviced on time, free multi point inspection done and work needed with repairs estimate included. Courteous, knowledgeable, and friendly people to help me, a place that I recommend. and work needed with repairs estimate included. Courteous, knowledgeable, and friendly people to help me, a place that I recommend. More

Great team members. Herb should be VERY PROUD!! Everyone is extremely courteous, friendly, respectful, and kind. Herb should be VERY PROUD!! Everyone is extremely courteous, friendly, respectful, and kind. More

Overall, I had a positive experience with both the dealership and the roadside assistance. I would highly recommend them to anyone in need of vehicle service or repair. Despite the inconvenience of ne dealership and the roadside assistance. I would highly recommend them to anyone in need of vehicle service or repair. Despite the inconvenience of needing a repair, they made the process as smooth and stress-free as possible. More

Prompt service from very friendly staff. Comfortable waiting area if you choose to wait for service to be completed. Comfortable waiting area if you choose to wait for service to be completed. More

Always great service with friendly and knowledgeable staff. The service was fast and the advisor always kept me informed throughout the entire process. staff. The service was fast and the advisor always kept me informed throughout the entire process. More