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BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center
Medford, MA
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center
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September 13, 2025
Was told car would be ready by 6 but they close better off picking it up next morning at 8 am. Showed up next day at 10 30 they did not know where my cars was. Was told they where waiting to hear back fro off picking it up next morning at 8 am. Showed up next day at 10 30 they did not know where my cars was. Was told they where waiting to hear back from other staff member who worked day before. Mind you I payed to uber there so they payed for a uber back and said they will contact me. Once home I decided to check on my app to see where my car was.come to find out it was in the back of dealership since 6 o’clock the night before. So I went back and told them my car is here and it’s been here since last night. They checked and comfirmed but couldn’t locate my key for approx 15 minutes finally they found the key. So was told car ready by 8 am payed to uber then told they didn’t know where my car was then I figured out where my car was went back uber then they couldn’t find my key car was never washed after service tire was changed got car back air pressure in every tire was different they didn’t even maintenance the car More
by johnjwhitejr8
Employees Worked With
September 12, 2025
I took my vehicle to have the back brake pads replaced. they ended up damaging my caliper trying to remove the pins, as they were unsuccessful. A BMW DEALER/SHOP THAT DOES NOT KNOW HOW TO REMOVE THEIR OWN they ended up damaging my caliper trying to remove the pins, as they were unsuccessful. A BMW DEALER/SHOP THAT DOES NOT KNOW HOW TO REMOVE THEIR OWN PRODUCT. when confronted they refused to take responsibility. make sure you guys are taking pictures before and after visiting this place. I would never trust them ever again with any service. More
by Jayden
Employees Worked With
June 29, 2025
service is always prompt, friendly and professional. the setting is airy, sunny and very well managed/calm. i have a high degree of confidence in the service professionals, and appreciate their lay/simp the setting is airy, sunny and very well managed/calm. i have a high degree of confidence in the service professionals, and appreciate their lay/simplified explanations for the work that needs to be done. the place has the feel of a familiar neighborhood shop with the high end qualities you expect from bmw. More
by Heather Erskine
June 14, 2025
I took my BMW in to have it serviced twice this month, and Laurevens did an excellent job of making sure everything went well, which it did. He was courteous, competent, and a pleasure to work with. and Laurevens did an excellent job of making sure everything went well, which it did. He was courteous, competent, and a pleasure to work with. More
by wyncooper
June 08, 2025
Laurevens and Robert were patient and accommodating with vehicle issues that would frustrate anyone. We needed immediate attention to a recurring problem, they made an unexpected loaner available so we coul vehicle issues that would frustrate anyone. We needed immediate attention to a recurring problem, they made an unexpected loaner available so we could travel for a family emergency and then took an empathetic and considerate approach to our vehicles needs. They approach their roles with a level of responsibility and accountability that fostered trust with us, which is essential in this type of service dynamic. More
by khari
June 06, 2025
This location is very accessible. The atmosphere is pleasant and the service is always good. The atmosphere is pleasant and the service is always good. More
by Linda,MA
Employees Worked With
May 12, 2025
Laurevens and the service team provided excellent service. His communication was great, and his customer service was courteous and professional. service. His communication was great, and his customer service was courteous and professional. More
by rufusortiz
Employees Worked With
May 01, 2025
Amiel is great, always on top of things when checking in service customers like me. He presents the service options immediately, sets up an Uber ride when applilcable, and follows up with prompt emails as t service customers like me. He presents the service options immediately, sets up an Uber ride when applilcable, and follows up with prompt emails as the vehicle is nearing completion. More
by FFactor
Employees Worked With
April 30, 2025
Spacious, relaxed, not busy. It’s way more comfortable. It also got friendly staff who communicated with clients well. It’s way more comfortable. It also got friendly staff who communicated with clients well. More
by H
April 29, 2025
Top notch service, friendly people and luxury atmosphere. Nick was such a professional and was great to work with. Nick was such a professional and was great to work with. More
by Cha19662000
Employees Worked With
