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BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Medford, MA

4.6
113 Reviews

113 Reviews of BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

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September 13, 2025

Was told car would be ready by 6 but they close better off picking it up next morning at 8 am. Showed up next day at 10 30 they did not know where my cars was. Was told they where waiting to hear back fro More

by johnjwhitejr8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Cohoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

I took my vehicle to have the back brake pads replaced. they ended up damaging my caliper trying to remove the pins, as they were unsuccessful. A BMW DEALER/SHOP THAT DOES NOT KNOW HOW TO REMOVE THEIR OWN More

by Jayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurevens Desrosiers
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

service is always prompt, friendly and professional. the setting is airy, sunny and very well managed/calm. i have a high degree of confidence in the service professionals, and appreciate their lay/simp More

by Heather Erskine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurevens Desrosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Hi Heather, we're delighted to hear that you enjoy the atmosphere and service at Herb Chambers BMW Certified Pre-Owned Medford. Our team takes pride in providing a professional yet welcoming experience for our customers. Thank you for your kind words!

June 14, 2025

I took my BMW in to have it serviced twice this month, and Laurevens did an excellent job of making sure everything went well, which it did. He was courteous, competent, and a pleasure to work with. More

by wyncooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurevens Desrosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're delighted to hear that Laurevens provided you with excellent service at Herb Chambers BMW Certified Pre-Owned Medford. Thank you for sharing your positive experience, and we're here if you need anything in the future!

June 08, 2025

Laurevens and Robert were patient and accommodating with vehicle issues that would frustrate anyone. We needed immediate attention to a recurring problem, they made an unexpected loaner available so we coul More

by khari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurevens Desrosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cohoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for sharing your experience with us! We're delighted to hear that Laurevens and Robert provided the attentive service needed during a challenging time at Herb Chambers BMW Certified Pre-Owned Medford. Your trust means everything, and we're here whenever you need assistance in the future. Safe travels!

June 06, 2025

This location is very accessible. The atmosphere is pleasant and the service is always good. More

by Linda,MA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Linda, thank you for trusting the Herb Chambers BMW Certified Pre-Owned Medford team with your service needs! We appreciate your support and look forward to seeing you next time!

May 12, 2025

Laurevens and the service team provided excellent service. His communication was great, and his customer service was courteous and professional. More

by rufusortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurevens Desrosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're delighted to hear that Laurevens and the team at Herb Chambers BMW Certified Pre-Owned Medford delivered excellent communication and courteous customer service. Thank you for sharing your experience!

May 01, 2025

Amiel is great, always on top of things when checking in service customers like me. He presents the service options immediately, sets up an Uber ride when applilcable, and follows up with prompt emails as t More

by FFactor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're delighted to hear that Amiel provided you with such attentive service at Herb Chambers BMW Certified Pre-Owned Medford. It's great to know he kept everything running smoothly for you, from presenting options to arranging transportation. Thank you for sharing your experience!

April 30, 2025

Spacious, relaxed, not busy. It’s way more comfortable. It also got friendly staff who communicated with clients well. More

by H
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurevens Desrosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for sharing your experience at Herb Chambers BMW Certified Pre-Owned Medford! We're delighted to hear that our spacious and relaxed environment, along with our friendly staff, made your visit enjoyable. We appreciate the feedback!

April 29, 2025

Top notch service, friendly people and luxury atmosphere. Nick was such a professional and was great to work with. More

by Cha19662000
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the wonderful feedback! We're delighted to hear that Nick and our team at Herb Chambers BMW Certified Pre-Owned Medford provided top-notch service in a luxury atmosphere. We appreciate your support! Safe travels!

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