BMW Certified Pre-Owned Medford, A Herb Chambers Company

Everyone at this dealership is very nice and professional. They are also very quick with the paperwork and getting your new car ready and clean. professional. They are also very quick with the paperwork and getting your new car ready and clean. More

Michael was awesome! He was very professional and very knowledgeable of BMW products. He did not pressure us in any way. He made the car buying experience pleasant. I wo He was very professional and very knowledgeable of BMW products. He did not pressure us in any way. He made the car buying experience pleasant. I would highly recommend Michael for a positive car buying experience. More

Very good experience. No pressure and very well informed about the car and finance process. Zain, the sales person, was very helpful and Rami, Finance Manager, was excell No pressure and very well informed about the car and finance process. Zain, the sales person, was very helpful and Rami, Finance Manager, was excellent…even improved upon my rate. Definitely would recommend this dealership and the team. Very professional. More

Herb Chambers BMW exemplifies a complete absence of customer service, empathy towards customers, and any proactive efforts for customer retention. Given the extensive runaround I've experienced, my customer service, empathy towards customers, and any proactive efforts for customer retention. Given the extensive runaround I've experienced, my advice would be to steer clear of them. I scheduled my new vehicle, bought from Herb Chambers BMW, for its first routine service on December 15th. During that visit, I mentioned that the front passenger-side door lock button was not visible. Upon returning home after the service was done, I realized that the issue with the front lock button visibility had not been resolved. When I reached out to the service agent and pointed this out, his baffling response was, "You did show it to me, but you didn't request me to fix it." I inquired about when I could have the door repaired and if I could also get a loaner car in the process. They informed me that the earliest appointment available for both services was on December 21st at 7:30 AM. However, when I arrived, I was met with what I now know to be a classic example of Herb Chambers customer service at its finest – I was informed that there were no loaner vehicles available; given my early morning commitments, I had no choice but to leave for the second time without the door being repaired. I sent an email to BMW Service, expressing my dissatisfaction with their mix-up, but regrettably, Herb Chambers BMW never sent a response. Last Thursday, BMW contacted me to arrange my routine service for Tuesday, 10/10, I specifically requested a loaner car. However, upon my arrival at the Herb Chambers Medford dealership, not only did they lack a loaner vehicle for me, but they also had no record of my scheduled service. To their credit, they did manage to accommodate my vehicle, despite the scheduling confusion. Once more, I pointed out the issue with the front lock. The oil change was completed, but once again, the issue with the door went unaddressed. Instead, I was presented with an estimate for $557.17 for a "door locking rod replacement," marking the third instance where the door problem remained unresolved. I tried to clarify to the Herb Chambers service agent that the door locking mechanism had been problematic since I first acquired the vehicle. He insinuated that because there was no rod in the door, it must have been removed. I asked if he was suggesting that I had personally dismantled the door panel and took out the door rod. His response was to inquire about where I purchased the car. Upon mentioning that I had acquired it from Herb Chambers in Boston, he told me there was nothing he could do and directed me to contact Herb Chambers in Boston, seemingly suggesting that there was no connection between the two dealerships. The staff of Herb Chambers needs adequate training & communication skills which clearly appear to be lacking. More

First time buying a car and had a great experience! A few different employees were very kind and held great conversation. A few different employees were very kind and held great conversation. More

Everything was smooth. Michael helped from the moment I walked in and found me a car that fit my budget and family! Michael helped from the moment I walked in and found me a car that fit my budget and family! More

Staff all very friendly and professional. Car was ready when promised and the work was done properly. Car was ready when promised and the work was done properly. More

Had a great experience they explained everything and made me feel appreciated definitely would recommend them to others me feel appreciated definitely would recommend them to others More

I have owned BMW’s since 2006 and most recently went into BMW of Medford looking for a pre-owned and certified BMW. I purchased a pre-owned/certified 2016 BMW 640i Gran Coupe. I have received so many comple BMW of Medford looking for a pre-owned and certified BMW. I purchased a pre-owned/certified 2016 BMW 640i Gran Coupe. I have received so many complements on the car (immaculate showroom condition). Let me start the review with a 5-STAR experience all around. I have been to many dealerships in Massachusetts and New Hampshire and my experience was seamless and second to none. Billy and the entire sales team were professional, detailed, and knowledgeable. Nick Apanian, the team sales manager was amazing and made the entire process a great experience. Even after the purchase followed up with in person when I picked up my new purchase. I would also like to give a shout out to Rami in finance for making the finance process seamless. I will be a repeat customer at BMW of Medford and highly recommend them as a dealership of choice. Great Job Team!! More