Axius CDJR

Overpriced Quoted 900$ for a job that was 300 elsewhere. They were my go to dealership for service, that is no longer the case. My wife went in for the service Quoted 900$ for a job that was 300 elsewhere. They were my go to dealership for service, that is no longer the case. My wife went in for the service and feels that she was taken advantage of as she is a women. She didn't remember the name of the service writer More

I purchased a 2007 Toyota Rav4 about 6 weeks ago, and if I wouldn't have fallen so much in love with the vehicle, I would've definitely purchased from a different dealership. When we test drove the vehicle, I wouldn't have fallen so much in love with the vehicle, I would've definitely purchased from a different dealership. When we test drove the vehicle, we noticed one of the headlights was fogged up, and there was a thumping noise coming from what appeared to be the rear suspension. Rick, the sales representative said they would get both of those things fixed or replaced before we purchased the vehicle. What ended up happening is they wiped the headlight clean and they "tightened" something that was supposedly loose in the suspension. I literally hadn't driven for more than 2 minutes when the noise came back, unfortunately, the dealership service center had closed by then. Well by the next day, the headlight had condensation in it again. I called them back immediately and was told to bring the car back in as it was covered under 3 month warranty. I could not get the vehicle in as soon as i would have like because of other circumstances, but 2 weeks ago, I finally dropped it back off for other unrelated issues. After those issues were resolved, I informed them about the headlights and the suspension issues and asked them to look over them again, to which they agreed. My husband, however, got a call from them today stating they didn't hear any strange noises, and that the headlight was fogged up because of the steep drop in temperature. Keep in mind, the headlight was fogging up even before the temperature dropped so low. My vehicle has now been in the shop for over a week and a half, and they are trying to tell my husband there is nothing wrong with it. The warranty will be up in 6 weeks, my vehicle has already been in the shop for 2 out of the 6 weeks I've owned it, and I feel like they are trying to give me the run-around for as long as possible or tell me the issues have been taken care of by tightening a few bolts and drying the headlight manually in the hopes that in the meantime the warranty will run out and they will no longer have to deal with the issues. I am getting rather frustrated with them and feel like they shouldn't make promises they can't keep. More