Axis Motorcars

review was removed on Axis site so I’m making 1 on here So I drove 3 hours away (from Albany, ny) 6 months pregnant to get to this place when I went down there the first time it was completely my fault beca So I drove 3 hours away (from Albany, ny) 6 months pregnant to get to this place when I went down there the first time it was completely my fault because I didn’t have the title to my vehicle I did sit down with Peter and Peter. We spoke for awhile and crunches some numbers. I was told that CapOne only offered me 8 grand to finance (lies). Nothing happens that day so we drove down 3 hrs again the next day with all paper work in hand ready to go. They tried to force me in a vehicle that was MORE then the Cadillac that I wanted they said that my bank would not allow me to get the Cadillac but they would allow me to get the suburban which I did not want!!! Through my capital one auto finance company they already know what vehicle I want. I already know I was going to trade in my 2006 Audi A6 and put 3000 cash down so I already knew my payment should’ve been $271. So when we got there they they said my monthly payment will be $391 which I did not want. The manager said that my capital one finance company said I should get the $2500 warranty in the gap coverage which brought my monthly bill to 391 so what I did was call capital one on the phone capital one stated that they did not have a application in the system for a Cadillac the only submitted the application for a suburban so that means they lied about putting the application in for the Cadillac capital one auto finance also said they would never tell a dealership to offer a one of their clients a warranty that’s up to the dealership they also said that they offered me a leaven grin not eight grand towards the vehicle so that place is such a The manager said that my capital one finance company said I should get the $2500 warranty and a gap coverage which brought my monthly bill to 391 so what I did was call Capital One on the phone Capital One stated that they did not have a application in the system for Cadilac the only submitted the application for a suburban so that means Axis lied about putting the application in for the Cadillac capital one auto finance also said they would never tell a dealership to offer one of their clients a warrantee that’s up to the dealership they also said that they offer me a 11 grand not eight grand towards the vehicle so that Place is such a liar joke. When the manager realize that I called and spoke with someone from my bank all of a sudden I got everything I wanted. The only thing is my payments were not to 271 but they were 288 which is still good. Needless to say I got the Cadillac that I wanted my payments were decent I went home. But the next day a piece off of the side armrest on the driver side came off I took a picture of it send it to Peter. Peter said he will send it to his manager I never received a phone call back. So I text Peter a couple of days later and Peter said his manager was out of the office. I then received a call from the title department a couple of days after I spoke to Peter. The lady’s name was Stephanie she was calling because she said there was a issue with my title I needed to call first financial so they can get a lienholder release I called and spoke to first financial with Stephanie on the phone the lady says she can fax over the lien release but Stephanie said that she can mail it the lady said it will take 5 to 7 days for the lien letters to be received. I then asked Stephanie if she can have someone contact me because I wanted to know if there was some sort of warrantee that came with the car like a 30 day warranty or a 90 day warranty she didn’t know the answer so she said she’ll have someone contact me no one contacted me that’s when I decided to do a review after I did the review the manager finally called me (ONLY BECAUSE OF THE REVIEW) he called me to ask me if there was anything wrong with the vehicle. I explained to him the situation. Didn’t even care about that but he asked me about the review that I put. I put a review up because it’s a honest review and I want people to know that you guys are shady he then went on saying that my title was fraudulent I told him he was lying and I can three-way call Stephanie from his title department to prove that first Financial said they were going to send the letter either via fax or via mail and Stephanie wanted it sent via mail when I told him I can three-way call Stephanie he hung up on me. I haven’t been able to reach them every since I don’t even know if I have a warranty on the car. My check engine light came on. I haven’t had the car for three weeks yet these people are very unprofessional and the only reason why they got one star is because of Peter. I went back on here to see if my review was removed and lo and behold of course it is removed everytime I see that this review is removed I’m going to go back on here and put this review up here so you guys can see how this plays treats people if you read through the comments if they didn’t delete it it’s people that saying if you left a good review they’ll give you a $15 gas card before you leave there their lot. They actually pay money to remove the really bad negative HONEST reviews!!! Oh and if you are trading in a car make sure you tell them you want to transfer your plates because if you don’t tell them you want to transfer your plates they will charge you $350 for DMV fees and I still have not received my plates and it’s almost been three weeks!! Update: it’s is NOW 5/21 and my tag the gave me Expires tomm 5/22 and I DO NOT have my plates yet!!! More

2014 bmw x1 Samantha was my sales person she was awesome she helped me out through out the whole thing I will recommend her and axis they are great and I love my Samantha was my sales person she was awesome she helped me out through out the whole thing I will recommend her and axis they are great and I love my new car More

Dealership from xxxx I would not recommend this dealership to anyone not even my enemy! They are all liars, they know nothing about customer service.To avoid any headache I would not recommend this dealership to anyone not even my enemy! They are all liars, they know nothing about customer service.To avoid any headache and loss of hard earned money I advise you to take your money somewhere else ! More

Really really helpful I walked in with 3000 in my pocket willing to buy anything that moved. I was met with Samantha who is actually understanding and went above and beyond I walked in with 3000 in my pocket willing to buy anything that moved. I was met with Samantha who is actually understanding and went above and beyond to get me a great deal. She helped with insurance as well. I left with a car I would of never dreamed of ever driving in my life. Once again thank you for all the help and making my car shopping experience really easy and mind blowing. More

BAD BAD EXPERIENCE DO NOT GO TO THIS DEALER THE GM SERGIO IA A LIAR HE WILL TELL YOU ARE APPROVE THEN WHEN YOU GET THERE TELL YOU THE CAR WAS SOLD !!!!NOBODY THERE KNOW DO NOT GO TO THIS DEALER THE GM SERGIO IA A LIAR HE WILL TELL YOU ARE APPROVE THEN WHEN YOU GET THERE TELL YOU THE CAR WAS SOLD !!!!NOBODY THERE KNOWS WHAT THEY ARE DOING .. More

Good car buying experience Andre was very helpful and explained everything to us. I appreciated his time and all that he did to make our car buying process go smoothly. Andre was very helpful and explained everything to us. I appreciated his time and all that he did to make our car buying process go smoothly. More

Shoppers beware While there are people who work here that mean well and are talented. the overall organization is a failure. It seems like maybe the higher-end cars m While there are people who work here that mean well and are talented. the overall organization is a failure. It seems like maybe the higher-end cars might get much better attention and therefore you might have a better experience. If you are after a lower priced car however, an A to B car, steer away from this place. For 2 weeks I was in contact about a particular vehicle and never got a clear answer I had about one of the options. I decided just to make an appt to go test drive it and see for myself. After traveling for 2 hours I got there and the vehicle would not move from its spot. The transmission was apparently shot. This was the vehicle I came to see though. Not to mention that 8 system lights were lit up on the dash. Another similar vehicle was presented, In a color I hate, but when we attempted to test drive it, the alternator went, right there on the spot. At this point, I saw enough signs. More

Worked well with us on the purchase We came to this dealer from searching for a specific car for my daughter. We were greeted by Angel as we entered and were taken to the vehicle we purc We came to this dealer from searching for a specific car for my daughter. We were greeted by Angel as we entered and were taken to the vehicle we purchased. Angel was very nice to work with and took care of us with our short amount of time that we gave him. Thank you. More

Axis Dealership has been a great experience the staff Provided super support and when searching for the perfect vehicle. Was able to lock in a vehicle a vehicle under time constraints and Highly recommen Provided super support and when searching for the perfect vehicle. Was able to lock in a vehicle a vehicle under time constraints and Highly recommend Samatha Dessouki as the Associate to work with. Thank you Axis Dealership! More

Excellent Customer Service Samantha Dessouki has a great personality. She was great with answer any questions and concern that I had.Also Samantha and John went above and beyond Samantha Dessouki has a great personality. She was great with answer any questions and concern that I had.Also Samantha and John went above and beyond to make sure I walk out with vehicle I was interested in. They also went above and beyond to get my payment close as possible. All around wonderful experience. More