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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews
Call Dealership (216) 661-5060
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6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

April 07, 2022

Brett and Brandon always go above and beyond to help me out. This is my 4th lease through them. Enough said. More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek, Susie Axelrod
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April 07, 2022

They are very helpful and polite there. Scheduling is easy, the turn around is very quick also. More

by Tom Elk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Dorothy Kusek
Report | Print
April 06, 2022

Quick and easy process, appointment didnt take as long as quoted. Very professional and courteous. More

by Davideastside216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lanham, Tim Kubow
Report | Print
April 06, 2022

Excellent Customer service! !! No pressure sales! Wonderful experience! I would highly recommend Axelrod Buick GMC!!!! More

by brandon0936
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Susie Axelrod, McKoy Kendrick
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April 05, 2022

They did not honor a coupon for $49. 95 with no expiration date. They charged me $72.15 parts & labor minus $22.20 credit for the coupon. My bill totaled $57.03 More

by Etkremser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Lanham
Report | Print
Apr 05, 2022 -

Axelrod Buick GMC responded

Thank you so much for your survey, my service director will reply shortly.

Apr 05, 2022 -

Axelrod Buick GMC responded

Thank you so much for responding. The coupon was honored as you stated with the 22.20 discount. The coupon does not include taxes (4.00) or hazardous waste oil removal (3.00), so your bill should have been exactly what you stated, which was 57.03. We always honor coupons no matter the date or dealership. Please let us know if you feel this is incorrect.

April 05, 2022

They were very nice and helpful. They had my car for about 3 hours which is awesome! I had my brake pads changed, oil change and tires changed. Very kind and professional! More

by Angelica.povroznik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek, Tim Kubow, Dominic Difino, Brian Kaufman
Report | Print
April 05, 2022

Not happy with prices almost twice the price I pay last time will not be back just lost a costmer More

by ljenkins42
Recommend Dealer
No
Employees Worked With
Dominic Difino
Report | Print
Apr 05, 2022 -

Axelrod Buick GMC responded

Thank you so much for responding. After pulling your last service ticket, the price on the oil change and tire rotation increased $2.20, the difference was that you had a 20.00 off coupon last time and this time they gave you a 5.00 coupon. I am sorry that the price was a little different. Keep in mind too, that oil has gone up substantially but the dealership has absorbed the extra cost for the most part so the customers wouldn't have to. If there is anything we can do to keep you, let me know and let's discuss it.

April 05, 2022

Treats everyone like family, wonderful team that really cares about every customer that walks through the door More

by JENNKMILLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek, Jamie Blazer
Report | Print
April 04, 2022

My experience was very pleasant. The person who checked me in was very friendly and informative. More

by Tvalentine60626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin?
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April 02, 2022

Friendly staff! ! The problem is they did not do what the said!!! Illegal patch on my tire! If this is how they do a minor service horrified to see if it was somethin More

by nsakacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know service guys name, Tom "Squid" Reppucci
Report | Print
Apr 04, 2022 -

Axelrod Buick GMC responded

I'm so sorry to hear about your experience in my shop. After speaking with my team, a new technician to our store plugged your tire, which is not a practice we do at our dealership. Thank you for the opportunity to remedy this with my team. My service director, Brian, has reached out to offer you a refund and will be in touch to see what we can do to regain your trust in the future.

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