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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

July 13, 2022

Nice customer service personnel. Kept me posted on progress. Gave me detailed report on diagnostics. More

by Susan
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
July 13, 2022

Good experience. Confused why the alignment failed on new car and this was blown off. More

by LDUDIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow, Dominic Difino, Brian Kaufman
July 12, 2022

Very helpful and knowledgeable without making you feel pressured. I enjoyed the help setting up the features in my car. More

by JJECKEL1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek, Susie Axelrod, Jamie Blazer
July 12, 2022

Always a pleasure working with Brandon Leek. He and everyone at Axelrod are very welcoming and helpful. More

by ALISA.BUZI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek, Jamie Blazer
July 12, 2022

Service department, Ryan, Tim and Paula are great. Always going the extra mile for customers More

by zackattack13200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
July 11, 2022

The Axelrod Dealership has always been fair with me. This was my first oil change since I purchased my car and there was no cost to me. More

by aroalofs0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow, Dominic Difino, Brian Kaufman
July 11, 2022

Totally clueless. Never did the work. Never called. Will not go back there. Waste of time. More

by GYPSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Difino
Jul 11, 2022 -

Axelrod Buick GMC responded

Hello, I'm sorry to hear about your experience. I'd love to dig into it further to ensure I can fix whatever happened and ensure it won't happen again. Can you call or email me with some more information about yourself so I can dig into it? Name, phone number, etc. -Mitchell Axelrod - 216-661-5060 x148 - maxelrod@axelrodinfo.com

July 11, 2022

Axelrod is very helpful. I know I can rely on them for quality service. Thank you! More

by susanworgull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
July 11, 2022

Tim Shaffer and his team kept their word being "transparent". Transparency, to me is a word that has a much meaning as one's understanding of the problem at hand. Buying used cars with xxxx credit More

by Dogman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Reese, Tom Shaffer
Jul 11, 2022 -

Dogman responded

Thanks people!

July 10, 2022

We continue to go there because if Brian k amazing service and follow up on a previous concern. More

by DSHAFER7411
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kaufman
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