Axelrod Buick GMC

Recall I received a recall notice for my new car. The fix was scheduled quickly and handled well. Ryan was friendly and professional. The waiting area was cl I received a recall notice for my new car. The fix was scheduled quickly and handled well. Ryan was friendly and professional. The waiting area was clean and comfortable. I would recommend Axelrod for service. More

Recall- fast and easy! they even cleaned my windows!! I only mentioned my windows needed cleaned and it got done!Along with the recall which was the reason I needed to go in today. I only mentioned my windows needed cleaned and it got done!Along with the recall which was the reason I needed to go in today. More

Top Notch Dealership I cannot say enough about the sales department and their professionalism. This is the 5th car we have purchased at Axelrod. Brandon went the extra mi I cannot say enough about the sales department and their professionalism. This is the 5th car we have purchased at Axelrod. Brandon went the extra mile in finding all my needs I requested in a vehicle including rebates. More

Beware of Service Department not diagnosing properly to save I purchased a 08 Lucerne with 28,000 miles and a $2700 6/60,000 mile extended warranty in 11/2014. Twice I had my car into the service department with I purchased a 08 Lucerne with 28,000 miles and a $2700 6/60,000 mile extended warranty in 11/2014. Twice I had my car into the service department with complaints that my car felt like the transmission was slipping. After service looked at it both times, they said they could find nothing wrong with the transmission, unfortunately since I am not a mechanic and made the wrong complaint, it wasn't investigated and diagnoses by their ASE certified mechanics. Now, it's out of warranty, no return call from the service manager and I am stuck paying for it and labor out of pocket. Never will I deal with this dealership again. Good Luck people! I I'd get a phone call from Rusty, the service manager. He said that because I could not accurately describe the banging into gear I felt when stopped and accelerating as a broken motor mount, the mechanics would not have known to look for that. I am sorry that I did not have the experience mechanically or personally to know what a broken motor mount felt like as it lifted the motor 4" on acceleration and it did effect the cars ability to move forward momentarily until the motor fell back into place. The transmission shop I took it to knew immediately what the issue was and fixed it for me. I had to pay out of pocket and hope that if you are having major issues, you first go to someone who can properly diagnose a bang and a slip so your well paid-for warranty can be ustilized and not continually go in with the same complaint and they send you away cause their mechanics don't know how to spot broken mounts or deduct taking off from a stop, hearing a banging noise and losing power (slip) as a broken mount. Rusty, of course defended his crew. Btw, no codes are displayed with a broken motor mount...another clue they had no clue! More

Purchase of new car This is the second car purchased from Axlerod GMC. I liked the way I was treated on the first purchase. Their service department is outstanding. Th This is the second car purchased from Axlerod GMC. I liked the way I was treated on the first purchase. Their service department is outstanding. There was no pressure in buying the second car. I liked the purchase price, trade in value, and the interest rate on financing. I would recommend their dealership to anyone. Ken S. More

New Vehicle Lease New Vehicle lease went very well, salesman Mark Taylor was very Pleasant answered all questions, very Helpful made transaction enjoyable would not hes New Vehicle lease went very well, salesman Mark Taylor was very Pleasant answered all questions, very Helpful made transaction enjoyable would not hesitate to recommend him!!!! More

Love my new Buick Encore! Mark went the extra mile to find out how to get handicap accessories from GM for me. This is my first purchase from Axelrod and I am very happy. Mark went the extra mile to find out how to get handicap accessories from GM for me. This is my first purchase from Axelrod and I am very happy. More

Service I was treated promptly and with concern for my needs. Ryan was great with working with my and the rental department was super helpful as well. I was treated promptly and with concern for my needs. Ryan was great with working with my and the rental department was super helpful as well. More

Always ready fo help, or answer questions This is not the first vehicle we have purchased or leased from Axelrod and we have always had excellent service from sales and service. Even when I c This is not the first vehicle we have purchased or leased from Axelrod and we have always had excellent service from sales and service. Even when I come in and ask them to check the tires as they see low to me or check the brake pedal as it seems low. We are seniors and my questions even the dumb ones are always answered respectfully. More

Pure satisfaction Tons of options at axelrod. And Tom just made things easier helping me narrow my search and answering all my questions along with making my sale smoot Tons of options at axelrod. And Tom just made things easier helping me narrow my search and answering all my questions along with making my sale smooth and easy. I would tell anyone interested in a buick or gmc to head over and talk with Tom immediately! More