Aventura Chrysler Jeep Dodge Ram - Service Center

Shannon McDonald, my service provider, was always friendly and helpful. Please make sure that Service Providers have ample time to routinely follow up with existing customers before being entangled friendly and helpful. Please make sure that Service Providers have ample time to routinely follow up with existing customers before being entangled with newer walk-in customers, especially when loyal clients are awaiting promised feedback about timely and costly repairs. More

Excellent service, service advisor was helpful, explain correct what I need to do for the maintenance in my vehicle. correct what I need to do for the maintenance in my vehicle. More

Love my experience at this dealership friendly welcome and great communication with me while my car was getting fix and great communication with me while my car was getting fix More

Great service from keep at north Miami Beach it’s a pleasure to get the service pleasure to get the service More

My first and Second visits to the service department were not pleasant. No one inside the service department ask the reason/purpose for my visit. not pleasant. No one inside the service department ask the reason/purpose for my visit. More

At the beginning it was frustrating since it was on Saturday and they made me wait for over 2 hours and I had to fight for a “rental” since the girl who manages rental was not working on Saturday. But, Saturday and they made me wait for over 2 hours and I had to fight for a “rental” since the girl who manages rental was not working on Saturday. But, after that Saturday everything went well . More

Very nice people very friendly and very helpful time management was very good and was on time management was very good and was on time More

Made an appointment at 7am. Arrived at 7am. Waited almost 3 hours And my car had not been serviced as it was skipped to take care of other clients that had arrived after me. Arrived at 7am. Waited almost 3 hours And my car had not been serviced as it was skipped to take care of other clients that had arrived after me. More

Uselsss service department. Damaged my car and didn’t fix anything. Kept my car for 2 weeks and nothing. Bunch of liars. Damaged my car and didn’t fix anything. Kept my car for 2 weeks and nothing. Bunch of liars. More

Brought my 2021 Grand Cherokee with 5,500 miles to the dealer early on a Monday morning, but it wasn't looked at until the following Thursday (9 business days). My service advisor Eddie finally calls me. dealer early on a Monday morning, but it wasn't looked at until the following Thursday (9 business days). My service advisor Eddie finally calls me. Says he has good news and the issue, a rattle under the dashboard, has been fixed. I pick up the car and it was exactly the same. I find Camilo Ocampo the manager and he explained that when they inspected the vehicle they found a loose heat plate, which they tightened, but that was not the problem. He said some cars simply have a rattle that cannot be fixed. This is a new car and in my view that is an unacceptable answer. Especially when the service advisor called me and told me the issue had been fixed. I guess they were hoping I would simply drive away and never show up again. I have take up my issue with FCA directly. In separate visits (I've had 3 warranty issues on this new car) it's been disorganized to get my car back and to get a ride home (e.g. Lyft system was down, no rentals available). I now understand why dealer experience ratings are so low for Jeep vehicles. More