Aventura Chrysler Jeep Dodge Ram - Service Center

We had a great experience with service manager. We will definitely recommend your service department. We will definitely recommend your service department. More

Great customer service employees and staff friendly good vibes team work would recommend this place to anyone vibes team work would recommend this place to anyone More

I visited this service center only once before for an oil change, around mid-morning. No issue. Today, I woke up at 6:15 to get there when they open, only to experience bold disrespect and abominable service change, around mid-morning. No issue. Today, I woke up at 6:15 to get there when they open, only to experience bold disrespect and abominable service. This service department does not honor online service scheduler appointments; oil changes are first come, first serve. No problem. However the guy navigating the oil changes, Juan Rivera, serves who he wants to serve first. There is a system of pulling into the lane behind the vehicle in front of you. I did not know this, and space is very limited, so I parked on the side. When the opened, I was signed in, and told to stand at the counter inside the waiting area. The employee Roberto saw me standing where I was told, acknowledged me, and then proceeded to address the customers sitting by the window, despite my standing at his station. He was told by another employee that I was waiting on him, and he then directed me to Juan Rivera. I explained everything to Juan, and that I had an 8 a.m. appointment, and needed an oil change. I explained that when they opened and raised the gate, two vehicles pulled into the lane before me, even though I was there before them. Juan Rivera, lied to my face, telling me that he was looking, and that those customers were there since 7 a.m. There are cameras everywhere to dispute this, and the gates were up. He then directs me back inside, where I was referred to yet a third employee, who finally addressed my concerns and processed my vehicle for service. In between this time, I returned to my vehicle to grab some belongings, and upon returning to the waiting area, Juan went in before me, and let the door slam in my face. At the end of this, my vehicle was parked in a way that I had to reverse more than 1,000 feet to exit the dealership. I have never experienced this at any dealership. The entire time I was here was spent overhearing numerous customers complain about various issues. Despite Juan’s behavior, I never argued or made a scene; I only stated my case to those involved. If you do not take appointments, develop a better system of determining which customers arrive first, and in what order. Juan Rivera has proven himself to be a liar, disrespectful, and a poor representation of this company. This incident should be addressed and documented for further review. More

It took the dealer close to one week to repair the issue with the Jeep. The service advisor was able every time I called the service department, this was a great relief due to the volume of customers they d with the Jeep. The service advisor was able every time I called the service department, this was a great relief due to the volume of customers they deal with on a daily basis. Overall, the service was good and thus far the Jeep is workng. More

Great Job once again. This dealership is top notch! From sales to service. Had my recalls dealt with in a timely and positive manner. Also, a loner vehicle was offered. This dealership is top notch! From sales to service. Had my recalls dealt with in a timely and positive manner. Also, a loner vehicle was offered. More

I’m thankful to have my car back and running; on the promised time. And I thank Julio nino for make that happen. promised time. And I thank Julio nino for make that happen. More

The dealership was very clean every one was super nice and the job was fast.. and the job was fast.. More

Reliable, efficient and fast transactions! I am satisfied with my service for my jeep Renegade. I am satisfied with my service for my jeep Renegade. More

I bought a car there and the seller offers me a extra warranty with raised my payments in 100 dollars per month with is 72 months . He said this extra warranty covers everything not be worry for 72 mont warranty with raised my payments in 100 dollars per month with is 72 months . He said this extra warranty covers everything not be worry for 72 months. But guess what? Fake news! It doesn’t cover anything, everything I have to pay , I did regular service and the guy told me you have only ones more oil change included in your warranty. How come this is not what I signed for. So I’m paying extra $7,200 dollars for nothing. More

Han mejorado el servicio, la vez anterior fue horrible el servicio en General Gracias a Dios existe Juan Rivera que siempre me soluciuona todo. servicio en General Gracias a Dios existe Juan Rivera que siempre me soluciuona todo. More