Aventura Chrysler Jeep Dodge Ram - Service Center

Customer service rep Shannon was awesome. Not even kidding, I’ve had so many bad experiences with most dealership service. Completely different experience with my first time going to Aventura Not even kidding, I’ve had so many bad experiences with most dealership service. Completely different experience with my first time going to Aventura Jeep dealership service center. Will be going back! More

Excellent service, polite, helpful staff. Above and beyond service. Very quick. Clean office. I am very satisfied Above and beyond service. Very quick. Clean office. I am very satisfied More

Shannon McDonald was very helpful , i need to return for car service but looks like all the mechanics are really busy and it takes 2 weeks for diagnostic, it seems a lot car service but looks like all the mechanics are really busy and it takes 2 weeks for diagnostic, it seems a lot More

Shannon is a great advisor and took care of me well. Service on my car went fast Service on my car went fast More

I dropped off my keys to get an oil change and to have 1 key reprogrammed because it was not working. I was told it would be ready by 5pm. I needed my vehicle by 5pm. I never got a phone call, so I just key reprogrammed because it was not working. I was told it would be ready by 5pm. I needed my vehicle by 5pm. I never got a phone call, so I just decided to go back to the shop to pick it up hoping they got it done but just didn't call. Instead I was there and they did the oil change but never looked at the keys and told me they wouldn't get to it for 3 days. Why tell me it will be ready by 5 if its not going to be ready for days? I could have found somewhere else to go. While I was there, there was another customer who was asked to drop his vehicle off for 2 weeks in order to be worked on. I have been told this before as well. Why does the vehicle have to sit there for you to be able to get to it in 2 weeks? People have to drive to work. The response from the teller was that there are 15 other people that also have to do the same thing... My question is why? Why do you want to have 20 vehicles sit in your parking lot instead of making an appointment 2 weeks from now when I only have to leave it for a day or 2? More

The service was fine, but I was quoted a price during the check-in and the final price was $150 more. I asked, and the payment person said this was due to "labor costs" which seems very deceiving since they check-in and the final price was $150 more. I asked, and the payment person said this was due to "labor costs" which seems very deceiving since they were not included at first. Would not come back to do service here. Also was told that the car was cleaned, which was clearly not true More

Great experience and they got everything done really quickly. My advisor Shannon is amazing as always. quickly. My advisor Shannon is amazing as always. More

Eddy was great. Professional and clear about setting the right expectations. Kept me updated on status and when vehicle was ready. Professional and clear about setting the right expectations. Kept me updated on status and when vehicle was ready. More

My experience here is always great. Fast and efficient service. Really nice dealership & and I definitely recommend! Fast and efficient service. Really nice dealership & and I definitely recommend! More

I brought my vehicle to Aventura Dodge because of the Service Manager. Don't know what I would do without him. It took dedication and perseverance to trace and fix the issue with my 12 yo Challenger bu Service Manager. Don't know what I would do without him. It took dedication and perseverance to trace and fix the issue with my 12 yo Challenger but the service dept under Mark Leslie got it done - and without breaking the bank. More