Aventura Chrysler Jeep Dodge Ram - Service Center

I used to be able to recommend this place but unfortunately I cannot do so anymore. I have purchased 4 vehicles from here. I've spent well over $200,000 as a customer here. My last vehicle was unfortunately I cannot do so anymore. I have purchased 4 vehicles from here. I've spent well over $200,000 as a customer here. My last vehicle was a '21 RAM 1500 etorque. At under 15,000 miles I had to change the tensioner belt for some apparent reason. Never have I had an issue with any vehicle at such low mileage. I schedule service for an oil change and to have the belt replaced. My first visit I was asked to come back a week later since they were very busy. I explained my situation and they said it would be ok to continue driving the vehicle as is. The following week at yhe same time I arrived only for them to tell me that they didn't have the part in stock. Again they assured me it was ok to drive the vehicle one more week and that for sure the following week they would take care of it all. Now two weeks have gone by. I arrive to have the service done on the vehicle. This time they are telling me I will need to leave the vehicle for three days. Keep in mind that I use my vehicle for work so everyday I don't have my truck I don't make any money! I trusted them and left the vehicle there. Three days later I had to call myself multiple times to get in touch with someone. They only just started the service after spending two hours trying to get an update on my vehicle because you just can't get in touch with anyone there. Today I went to pick up the vehicle. They changed the belt. They did NOT perform the oil change. I am so tired and exhausted of this place. I'll just go get the oil done elsewhere at my expense. I will NEVER purchase a Chrysler/Jeep/Dodge/RAM product again in my life after this experience. They don't give a xxxx about you. Only your money. And if you do go for service be sure to check that they are actually doing what they say they are. More

Shannon was amazing as always! Fast and great communication as to what was being done to my Jeep Fast and great communication as to what was being done to my Jeep More

My experience was superb! Thank you to Shannon for taking care of me and answering all my questions. She polite, professional and real. Also, everyone one there is friendly, t Thank you to Shannon for taking care of me and answering all my questions. She polite, professional and real. Also, everyone one there is friendly, they will greet you and offer help if needed. The best! More

The dealer is close to where I live, it has good facilities and the staff is competent facilities and the staff is competent More

thanks for the attention and solving the problem of Shannon and Steven thanks you for everything Shannon and Steven thanks you for everything More

Getting a hold of them initially was a bit if a challenge. I had a flat it took a few days due to 4th of July to get the tire. The manager went to pickup the tire for me. Service advisor provided m challenge. I had a flat it took a few days due to 4th of July to get the tire. The manager went to pickup the tire for me. Service advisor provided me her text made it easier to get a hold of. More

This is the best dealership in dade county hands down excellent customer service and technicians always well received excellent customer service and technicians always well received More

Great experience. Attentive and kind staff. Love this place! Next time I will visit only this service Attentive and kind staff. Love this place! Next time I will visit only this service More

Eddie took amazing care of me. My car was in and out in no time and so was I. Very pleased. My car was in and out in no time and so was I. Very pleased. More