Aventura Chrysler Jeep Dodge Ram - Service Center

Communication could be better and managers think their time is worth more than actually listening to customer. Eddy tried his best, deserves 5 stars but the system is one star, cashier 2 stars and manage time is worth more than actually listening to customer. Eddy tried his best, deserves 5 stars but the system is one star, cashier 2 stars and manager 3 star More

Todo fue espectacular como siempre, Roberto es un excelente asesor y me hace sentir como en casa excelente asesor y me hace sentir como en casa More

It was an amazing experience this time. My service agent always do the the best for me My service agent always do the the best for me More

The service adviser did a great job helping me. The repairs were covered under the repairs done last year and it was a relief when they told me all repair costs were covered and I had to pay nothin The repairs were covered under the repairs done last year and it was a relief when they told me all repair costs were covered and I had to pay nothing More

The best services Julio was amazing service rep, everything was on time… I love the service everything was on time… I love the service More

I don’t live close so Shannon was great at set me up for 7am on a Monday morning and was out by 8:45 am. Walter was my service representative that morning and he was great as well. 7am on a Monday morning and was out by 8:45 am. Walter was my service representative that morning and he was great as well. More

Thanks for squeezing me in and getting the work done quickly … Roberto and Shannon and their manager all rock! quickly … Roberto and Shannon and their manager all rock! More

Took my Jeep for an oil change and diagnosis. I made an appointment and received a confirmation number, only to be told there is no record of the appointment. I told the receptionist I can provid I made an appointment and received a confirmation number, only to be told there is no record of the appointment. I told the receptionist I can provide the reference number and was told they only find appointments using names. So it felt pointless to make an appointment. Also, I advised the service advisor of something I observed and asked to look into it for a diagnosis. I never got a call about the issue and even in picking up the car, he never mentioned whether or not they even looked it for me. I'm now left taking the car to another place to get a diagnosis and repair because I can't trust this degree of inattention and lack of service. Plus, I'm not sure where advisors receive their trainings from, but you do not refer to a customer using racial colloquialism! I will not be returning to this location for service. More

I couldn’t be more happy with the service advisor by the name of Shannon McDonald she has excellent customer experience… kept up to date with my truck the name of Shannon McDonald she has excellent customer experience… kept up to date with my truck More

Love the place ! Julio Nino is the best. I bought my 2021 ram there, and took care of the car with this guy as an advisor ever since. He always answers with knowl Julio Nino is the best. I bought my 2021 ram there, and took care of the car with this guy as an advisor ever since. He always answers with knowledge & customer pro care. Double checks when needed and making sure I actually get what I came for. I bought two new tires from him (1st time in my life buying from a dealership and not a discounted place). I trust this guy that much & appreciate his level of service. More