Aventura Chrysler Jeep Dodge Ram - Service Center

2012 jeep with 77,000 miles brought in with all the dash lights blaring. How many times must i bring it into service, to the tune of over $2000 for them to tell me its repaired and in good working order? If lights blaring. How many times must i bring it into service, to the tune of over $2000 for them to tell me its repaired and in good working order? If i knew it was going to cost over $10,000 to repair, i would have simply traded it in. I bring it in once for repair for over $2000 and it needs to come in again, so i bring it back and now they realize it is a hard to get module that i wait 3 months for... and i burn out the brakes due to waiting on this module.... and once the module is replaced, they didnt notice the leaking oil from the valve gasket.... which needs another return to over $2000... and once that is repaired, they didnt realize that there is oil leaking from rear side of the engine, so they want me to bring it back for another $2000 repair.... not to mention the complete frustration in trying to reach someone. either no one picks up the phone in the service department or your point person's desk, or no one gets back to you. super frustrating.... and if i would have been given a complete and appropriate evaluation from a knowledgeable mechanic from the beginning, i would have simply said no thank you and traded the jeep in for a new jeep. Last time i visit this service center...never again...... More

They keep their word! I was told in 45 minutes, and it was ready in 45 minutes. Mind you it was to program a key / fob that was already ordered and ready to be pr I was told in 45 minutes, and it was ready in 45 minutes. Mind you it was to program a key / fob that was already ordered and ready to be programmed. More

Excellent service and timely response. Very clear communication. Very knowgeable personnel and friendly. There was no transportation available :( Very clear communication. Very knowgeable personnel and friendly. There was no transportation available :( More

Waited for weeks for a loaner at the service department to fix the software issue with my Trailhawk. After three days of what they call "work," they couldn't even get it right and had the nerve to threaten to fix the software issue with my Trailhawk. After three days of what they call "work," they couldn't even get it right and had the nerve to threaten me about returning the loaner. Seriously, avoid this place their customer service is nonexistent. This service department needs a serious reality check. More

Awesome service ! Shannon helpful as always, and fast as well from the technical service ! Thanks Shannon helpful as always, and fast as well from the technical service ! Thanks More

I received great service from Steve! He was very helpful in taking care of my issues and in a very timely manner. Always get the best service at Aventura Jeep! He was very helpful in taking care of my issues and in a very timely manner. Always get the best service at Aventura Jeep! More

Steve at the man desk has been very kind and helpful. I have really appreciate their service, quickly and efficent. Very profesional I have really appreciate their service, quickly and efficent. Very profesional More

This dealer took in my Jeep Grand Cherokee in June 2023, it’s now December, 2023. Still waiting on parts but the dealer will not call back! They basically stole my Jeep! it’s now December, 2023. Still waiting on parts but the dealer will not call back! They basically stole my Jeep! More

Shannon was amazing and took care of everything and kept me informed with my car me informed with my car More