Aventura Chrysler Jeep Dodge Ram - Service Center

Pleasant experience There's never a good time for your car to need service. My car left me stranded on what would have otherwise been a nice day at the beach, I had it to There's never a good time for your car to need service. My car left me stranded on what would have otherwise been a nice day at the beach, I had it towed to the dealership. I was greeted by David Morais by my name as he remembered me from previous visits. He asked me what was wrong and assusred me I would be taken care of. It appeared the shifter cable needed replacement he gave me an estimate and told me he would get the ball rolling to make sure I had my car back as soon as possible. The next day I got a call in the morning letting me know my car was ready. Its customer service like this that could turn someones day around as there is never a good time for your car to need service. More

Good service This afternoon i cross to check my car after the service engine light turn on. I been helping for David Morais he give me a excellent customer service This afternoon i cross to check my car after the service engine light turn on. I been helping for David Morais he give me a excellent customer service, I really recommend this place for service. More

Excellent service and attention to details My 2006 Jeep Liberty LTD is well maintained because of my service representative David Morais. I started bringing my car to Aventura Chrysler Jeep af My 2006 Jeep Liberty LTD is well maintained because of my service representative David Morais. I started bringing my car to Aventura Chrysler Jeep after a recall. David got the work done to my satisfaction. Next came AC repair after about 120,000 miles. David and the mechanics working in the service bay got the cold air back for me. Recently my ABS sensors needed replacing after 131,000 miles. Team Aventura / lead by rep David got things back to factory specs. Love my Jeep and the people who keep it running like new. ???????????????????? More

Service wit a Smile from people who obviously enjoy their jo I have had the experience of both Chrysler Dealerships. The one on 57 Ave. and the shop on 160th. and West Dixie Hwy. There is absolutely no compariso I have had the experience of both Chrysler Dealerships. The one on 57 Ave. and the shop on 160th. and West Dixie Hwy. There is absolutely no comparison. The shop on West Dixie Hwy.appears to have people with knowledge, skills, and experience. The Auto Mall is not as well managed. The personnel on West Dixie were more customer friendly. Had I known there was a shop closer to me with more experience people I would have gone there instead. Not to mention it is so much more convenient The Service Advisors make you feel you are not alone and everything is going to be OK. Very reassuring people.' More

Great service & staff! Highly recommend Hello! I had such a great experience with David Morais at the service center. He was very nice & easy to work with. He followed up with a call withi Hello! I had such a great experience with David Morais at the service center. He was very nice & easy to work with. He followed up with a call within an hour to explain what my car needed & the time it would take to service the car. They were extremely flexible in allowing me to leave the car at the service center & pick I up Monday morning. I finally found a reliable place to service my car, & will continue to go to this location from now on. - Mrs. Callaway More

If I had to sum it up #1 I pulled up late, first time ever at this Service dep. and they reicived me open arms. I'll make this my dealer from today on out I pulled up late, first time ever at this Service dep. and they reicived me open arms. I'll make this my dealer from today on out More

They are working hard to make this a better dealership and.. This Aventura dealership and especially the my service specialist, David Marais, who has been there for years has always been great! ... ( I only had This Aventura dealership and especially the my service specialist, David Marais, who has been there for years has always been great! ... ( I only had to yell a couple of times when they didn't have enough specialists trained to fix my car and had to go to a dif dealership which was a pain.... now... I heard they are doing a lot to change a lot of things in the dealership which I can already see and feel a difference. The new Service Manager was excellent too, a real surprise. I was there for a new transmission for my jeep that was still under warranty and they made the service in only 2 days. Wow. I was warned that it would take days of leaving my car! Not so. They also gave me a rental. These guys mean business... "new business". Thanks David Marais, and new Service Manger, Diango Barreiro! Yes, I am happier! More

Choose another dealer ! There are many great reviews related to the sales division yet related to the service that cannot be said. Aventura Chrysler needs to learn that for a There are many great reviews related to the sales division yet related to the service that cannot be said. Aventura Chrysler needs to learn that for a company to grow customer service needs to be in place thereby creating a solid customer base which in turn will bring them referrals . Customer service for those whom work with customers know this is something which is present thoughout the entire process not only when you take their money for the first time. Aventura cost me and my family our only vacation / anniversary due to their lack of customer service , common sense and lies. My experience / nightmare with the "Aventura service department" was the worst I have come across which if this site allowed negative star rating than they would deserve them all. Its your birthday and anniversary at which point you decide to take a road trip. prior to the trip the vehicle is checked and all thumbs up. Granted drove over 1k miles sensor comes on reasonable. Called Aventura Chrysler whom stated they could have the car ready by the following business day( 02/29/2016). and quoted a price of $555 (parts and labor not tax) for the replacement of an EGR valve, tire balance and rotation. Three days later after i kept calling several times daily I was finally informed the vehicle was checked I needed the piece which was discussed yet that I could not get it for the entire state of Florida did not have it. In an effort of saving the only vacation my family has had in some time I start to call several dealers in search of the piece and was able to locate the part in various dealers yet Aventura stated they could not get the piece not even if I paid for it. I became highly upset and reached out to Chrysler whom also could not believe what Aventura said or tried to tell me (xx). I drove 3hr to get the piece in hopes of having my car ready on the 4th day. My car was given to me on the 6th day without all services being performed for Daniel the "service rep" did not believe possible damage to the wheel was necessary. Granted I flipped out to the point my wife took my son outside. At which point Alex (mechanic) came over to fix the wheel. What made this worse was when the bill came ($637) and Daniel stated I was given a discount due to my issues (1 day repair took 6, buying the piece required $219, interrupted vacation / anniversary, and had to stay locked indoors more than should for did not have a car for rental was a risk not knowing possible charges) One would say thats bad it cant get any worse yet here is the kicker that night I go out with the family and those whom had been helping us out while on "vacation" and the car starts to leak fluid like crazy). Please note the car never did this in the 4 yr i have had it and it is only serviced at Chrysler service departments. I take the car to AutoNation Chrysler and they state I have a broken water pump ? Which if Aventura did their job correct the pump would not have been required ($800+) and or was damaged while there. AVENTURA HAS PLACED CHRYSLER IN A NEW LIGHT WITHIN MY EYES AND THOSE WHOM I KNOW. More