Aventura Chrysler Jeep Dodge Ram - Service Center

Horrible experience! I dropped my Jeep wrangler off on a tuesday morning. Lili was my advisor and we spoke tuesday afternoon. She said they were busy, but would get starte I dropped my Jeep wrangler off on a tuesday morning. Lili was my advisor and we spoke tuesday afternoon. She said they were busy, but would get started on my car wednesday morning. I called for an update Wednesday, and she said she would talk to me by 7pm with an update. She not only failed to call me, but it went all the way till 7pm on Thursday without me hearing from her. I also would call in, leave messages, and never get a real live person on the phone. So from the time she was supposed to contact me with an update, 7pm wednesday, it went all the way till friday morning without me hearing from anybody. At this point i had to drive all the way to the dealership just to get an update. When i got there, She didn't even know who i was. Lili also still did not even have an update, and i found my jeep sitting in their lot, untouched. At this point i just took my jeep off their lot and went to find someone else who can fix it. I understand if their shop was very busy and full of vehicles, but it is still the service rep's job to communicate that to a customer. In fact, all the dealerships with great customer service would just let someone know the wait time up front, or even suggest not dropping the car off yet. I have had multiple dealerships in the past say something like "if you leave it with us now, it wont get touched for 3 days, you might as well keep it to use it, we'll put you in the queu, and bring it back in 3 days". Lili not only failed to set the right expectation, she failed to communicate with me at all, on any level. The work i needed done on my jeep was very simple and was a few hours of work. Instead my jeep sat at their lot for 4 days, and my time was wasted. More

Service Best place to take your jeep if it has a leak. I took my jeep to two different dealerships before I got this one and it was finally done right Best place to take your jeep if it has a leak. I took my jeep to two different dealerships before I got this one and it was finally done right More

Thank you Lili :-) Lily did an amazing job helping me from the beginning to end while my car was being service. I recommend anyone with a Dodge, Jeep or Chrysler to get Lily did an amazing job helping me from the beginning to end while my car was being service. I recommend anyone with a Dodge, Jeep or Chrysler to get the car serviced at Aventura Gallery and ask for Lili she will get the job done. More

Very Prompt Service for a Recall Grand Cherokee recalled because of hazardous transmission issue. Was able to make an appointment for the day after I called. My husband brought the ca Grand Cherokee recalled because of hazardous transmission issue. Was able to make an appointment for the day after I called. My husband brought the car in and was quickly given a loaner. Repair complete in a very timely manner as it was ready the next day. More

Bad Service Department Aventura Chrysler Jeep is the worst. 2-3 hour oil changes, and minor recalls. This has been going on for the 2 1/2 years I have used this service de Aventura Chrysler Jeep is the worst. 2-3 hour oil changes, and minor recalls. This has been going on for the 2 1/2 years I have used this service department, so it's not just the recalls. Check out the reviews and do your research before using this dealership. Had to go directly to the Jeep Customer Service HQ 1-877-426-5337 in order to get anything done . They obviously are understaffed, and not well managed. A real shame for the Jeep reputation.... obviously I love Jeeps and this being my 3rd, however this will be the last until I live near a better service center. The service manager uses excuses like "blame Jeep for the recall", not acknowledging that the customer is not being serviced, or provided a resolution. David Morais has always been professional and courteous, the problem is stemming from the ownership and management. More

Great Service David Morais at Aventura Dodge was very helpful and very patient with all the customers. I prefer this location than the Pembroke Pines locations whi David Morais at Aventura Dodge was very helpful and very patient with all the customers. I prefer this location than the Pembroke Pines locations which is closer. More

Excellent customer service. Your service department was full on Tuesday, the 19th, but you were gracious to let me come to your shop to check my PT Cruiser. David Borysowski was Your service department was full on Tuesday, the 19th, but you were gracious to let me come to your shop to check my PT Cruiser. David Borysowski was very attentive and helpful. More

Great dealership, great management, great service! Service is excellent, employees are very knowledgeable and helpful. Vehicle fixed correctly and in a timely manner. Will recommend to all my friends Service is excellent, employees are very knowledgeable and helpful. Vehicle fixed correctly and in a timely manner. Will recommend to all my friends and family of this wonderful dealership and service facility! More

Check Engine They took care of the problem. Service guys David and Dave were excellent. Those guys had the tech diagnose the problem. The wait time was fair. They took care of the problem. Service guys David and Dave were excellent. Those guys had the tech diagnose the problem. The wait time was fair. More

Great The service is good, because of my Service provider David. I was able to bring my car drop it off and pick it up I was given special accommodations t The service is good, because of my Service provider David. I was able to bring my car drop it off and pick it up I was given special accommodations to pick up my car for which I am appreciative More