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Aventura Chrysler Jeep Dodge Ram - Service Center
North Miami Beach, FL
1,155 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,155 Reviews of Aventura Chrysler Jeep Dodge Ram - Service Center
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Verified Customer
Helpful September 14, 2021
I bough 4 new tires for my pickup and the next day one of the valves get broken. That valve was changed at no charge. The next day the other valve also get broken and they tried to charge for that valve. At the valves get broken. That valve was changed at no charge. The next day the other valve also get broken and they tried to charge for that valve. At the end I wasn’t charged. Thanks for that. The valves were 3 years in the old tires without problem. I do believe were damaged when the dealership dismounted the tires. I’m not an expert on tires but yes, I strongly believe it’s the shopping responsibility. Otherwise, they are good and decent people but I don’t feel happy with the experience. I’ll continue with them and will be more cautious the next time. Thanks Carlos Roig More
by CARLOSROIGMD
Employees Worked With
None in particular
September 11, 2021
Had appointment today, Saturday 9/10/21 at3pm. I see the Had appointment today, Saturday 9/10/21 at 3pm. I see the service rep. Initials E.S.. Tell him, “sir, i have a 3pm appointment”. He nonchalantly says Had appointment today, Saturday 9/10/21 at 3pm. I see the service rep. Initials E.S.. Tell him, “sir, i have a 3pm appointment”. He nonchalantly says “we can’t see you”, i say what do you mean you can’t see me? I have an appointment. Rep. Says, “well we had too many walk-ins”. I say, well that was the purpose of my appointment! Rep. Says “well she shouldn’t have scheduled you an appointment at 3pm”. There you have it. Just like that. After over a half hour drive with an appointment. Over half hour drive back home for nothing. Are you @!# kidding me!!!??? More
by BigAl
Employees Worked With
Eduardo Santiago
September 09, 2021
Although my initial issues were not taken care of, the manager made sure I left feeling like the most valuable client. I appreciated the professionalism. manager made sure I left feeling like the most valuable client. I appreciated the professionalism. More
by sweet_tbab
Employees Worked With
Camillio
September 08, 2021
Roberto Ortiz was very professional. He greeted me nicely and explained everything slowly and clearly. He also informed me of services that were due to my mileage. nicely and explained everything slowly and clearly. He also informed me of services that were due to my mileage. More
by kteresse
Employees Worked With
Roberto Ortiz
September 03, 2021
Excelente servicio, buen trato hacia el cliente, rápido servicio a mi vehículo , Roberto respondió todas mis preguntas . Todo muy limpio y desin fectado servicio a mi vehículo , Roberto respondió todas mis preguntas . Todo muy limpio y desin fectado More
by jdjv
Employees Worked With
Roberto , Estela Warmuth
September 03, 2021
I called to make an appointment the day before and when I arrived the next day I waited 20 minutes and then I was informed that there would be a 3 and a half hour wait for a simple oil change!!! Nothing els arrived the next day I waited 20 minutes and then I was informed that there would be a 3 and a half hour wait for a simple oil change!!! Nothing else!! I then went to speak to the Sales Manager who spoke to Service and arranged for me to return the next day for the oil change. It took 1 and a half hours. More
by JJHENIA
Employees Worked With
Michael
September 03, 2021
Time-consuming service dirty environment, my car came with a knock on the side, the plan I bought with the purchase of my car is not good, I paid for everything again with a knock on the side, the plan I bought with the purchase of my car is not good, I paid for everything again More
by ITALOFERNANDES
Employees Worked With
David Morias, Luis Padraja, Lili Del Cueto, Elliott Torres
September 02, 2021
This is probably the worst dealership service I have encountered in my 43 years of driving. The service department does not call you back when you leave a message, they don't answer the phones, the mome encountered in my 43 years of driving. The service department does not call you back when you leave a message, they don't answer the phones, the moment you drop of the car takes over 45 minutes, They say they ordered parts and don't, they do work on the car to realize that the work is not done correctly. This is so bad that I had actually moved to the other dealership in Hollywood. The service manager says he will. be on top of the car, but never follows up. The service advisors just smile and tell you what you want to hear so you leave, but when you try to follow up or find out about your car, they don't call you back. Stay away from this place. More
by JULIAN9
Employees Worked With
Julio, Chris, and Service Manager.
