Aventura Chrysler Jeep Dodge Ram

Bad Service Department Aventura Chrysler Jeep is the worst. 2-3 hour oil changes, and minor recalls. This has been going on for the 2 1/2 years I have used this service de Aventura Chrysler Jeep is the worst. 2-3 hour oil changes, and minor recalls. This has been going on for the 2 1/2 years I have used this service department, so it's not just the recalls. Check out the reviews and do your research before using this dealership. Had to go directly to the Jeep Customer Service HQ 1-877-426-5337 in order to get anything done . They obviously are understaffed, and not well managed. A real shame for the Jeep reputation.... obviously I love Jeeps and this being my 3rd, however this will be the last until I live near a better service center. The service manager uses excuses like "blame Jeep for the recall", not acknowledging that the customer is not being serviced, or provided a resolution. David Morais has always been professional and courteous, the problem is stemming from the ownership and management. More

Great Car buying experience Everybody I dealt with was very helpful and Friendly and the whole buying process was super fast. Celestino was able to find a great deal for me based Everybody I dealt with was very helpful and Friendly and the whole buying process was super fast. Celestino was able to find a great deal for me based on what I wanted to pay. More

Great Service David Morais at Aventura Dodge was very helpful and very patient with all the customers. I prefer this location than the Pembroke Pines locations whi David Morais at Aventura Dodge was very helpful and very patient with all the customers. I prefer this location than the Pembroke Pines locations which is closer. More

Excellent customer service. Your service department was full on Tuesday, the 19th, but you were gracious to let me come to your shop to check my PT Cruiser. David Borysowski was Your service department was full on Tuesday, the 19th, but you were gracious to let me come to your shop to check my PT Cruiser. David Borysowski was very attentive and helpful. More

Great speedy service I Loved the experience, the service was speedy and on point. I didn't feel like I was wastingy time at all. Will recommend, will return. I Loved the experience, the service was speedy and on point. I didn't feel like I was wastingy time at all. Will recommend, will return. More

Great dealership, great management, great service! Service is excellent, employees are very knowledgeable and helpful. Vehicle fixed correctly and in a timely manner. Will recommend to all my friends Service is excellent, employees are very knowledgeable and helpful. Vehicle fixed correctly and in a timely manner. Will recommend to all my friends and family of this wonderful dealership and service facility! More

Check Engine They took care of the problem. Service guys David and Dave were excellent. Those guys had the tech diagnose the problem. The wait time was fair. They took care of the problem. Service guys David and Dave were excellent. Those guys had the tech diagnose the problem. The wait time was fair. More

Great experience, excellent attention, very convenience Because the people is not intrusive and intense, it was a pleasant experience very smooth not overselling, very honest and helpful to make final decis Because the people is not intrusive and intense, it was a pleasant experience very smooth not overselling, very honest and helpful to make final decision. More

Great The service is good, because of my Service provider David. I was able to bring my car drop it off and pick it up I was given special accommodations t The service is good, because of my Service provider David. I was able to bring my car drop it off and pick it up I was given special accommodations to pick up my car for which I am appreciative More

Poor financial service and hidden information Regarding to the leasing process and financial aspect, the service has been really poor. First, it was not clear when they showed me the numbers for t Regarding to the leasing process and financial aspect, the service has been really poor. First, it was not clear when they showed me the numbers for the monthly payment, as I was told one amount and at the moment of signature that amount was without taxes so it increased. Secondly, I gave my car as an exchange, valued in 31,000 usd, this transaction was made a month ago and as for today, they haven't paid me yet but they kept my car, so I recommend everyone to bare these aspects in mind at the moment of the transaction. Regarding to the sales process, I was attended by Kevin Chery with great attendance and follow up from the beginning; personal service was great, he understood perfectly my needs and offered me what I needed. More