Aventura Chrysler Jeep Dodge Ram

Good !!!!' Best service !!try to do his best for us , very nice person. We chabge the order from one to other and take care about very very good Best service !!try to do his best for us , very nice person. We chabge the order from one to other and take care about very very good More

Horrible experience! I dropped my Jeep wrangler off on a tuesday morning. Lili was my advisor and we spoke tuesday afternoon. She said they were busy, but would get starte I dropped my Jeep wrangler off on a tuesday morning. Lili was my advisor and we spoke tuesday afternoon. She said they were busy, but would get started on my car wednesday morning. I called for an update Wednesday, and she said she would talk to me by 7pm with an update. She not only failed to call me, but it went all the way till 7pm on Thursday without me hearing from her. I also would call in, leave messages, and never get a real live person on the phone. So from the time she was supposed to contact me with an update, 7pm wednesday, it went all the way till friday morning without me hearing from anybody. At this point i had to drive all the way to the dealership just to get an update. When i got there, She didn't even know who i was. Lili also still did not even have an update, and i found my jeep sitting in their lot, untouched. At this point i just took my jeep off their lot and went to find someone else who can fix it. I understand if their shop was very busy and full of vehicles, but it is still the service rep's job to communicate that to a customer. In fact, all the dealerships with great customer service would just let someone know the wait time up front, or even suggest not dropping the car off yet. I have had multiple dealerships in the past say something like "if you leave it with us now, it wont get touched for 3 days, you might as well keep it to use it, we'll put you in the queu, and bring it back in 3 days". Lili not only failed to set the right expectation, she failed to communicate with me at all, on any level. The work i needed done on my jeep was very simple and was a few hours of work. Instead my jeep sat at their lot for 4 days, and my time was wasted. More

Service Best place to take your jeep if it has a leak. I took my jeep to two different dealerships before I got this one and it was finally done right Best place to take your jeep if it has a leak. I took my jeep to two different dealerships before I got this one and it was finally done right More

Smooth process with no hassle or surprises! Tino was great from start to finish. He found us the perfect car and helped us stay under our budget! Thanks for all your hard work! Tino was great from start to finish. He found us the perfect car and helped us stay under our budget! Thanks for all your hard work! More

Thank you Lili :-) Lily did an amazing job helping me from the beginning to end while my car was being service. I recommend anyone with a Dodge, Jeep or Chrysler to get Lily did an amazing job helping me from the beginning to end while my car was being service. I recommend anyone with a Dodge, Jeep or Chrysler to get the car serviced at Aventura Gallery and ask for Lili she will get the job done. More

Very Prompt Service for a Recall Grand Cherokee recalled because of hazardous transmission issue. Was able to make an appointment for the day after I called. My husband brought the ca Grand Cherokee recalled because of hazardous transmission issue. Was able to make an appointment for the day after I called. My husband brought the car in and was quickly given a loaner. Repair complete in a very timely manner as it was ready the next day. More

Awesome Experience Initially I just wanted to see what they would offer for my 2011 Nissan Altima. I had no intentions of buying a new car BUT I did and it was a great Initially I just wanted to see what they would offer for my 2011 Nissan Altima. I had no intentions of buying a new car BUT I did and it was a great experience. I had the best sales team a girl could only wish for. Rick whom I spoke to on the phone greeted me at the door, my sales rep Robert was awesome he explained everything to me and was very patient. Jeff, the finance mgr, really went above and beyond to make this deal happen. Cory made me feel right at home. I know that the end result is all about getting the sale and making the commission and I happy that I could make that happen for you guys. I look forward to our growing relationship. This is my 2nd car from them! Thanks for everything :) More

Bad Service Department Aventura Chrysler Jeep is the worst. 2-3 hour oil changes, and minor recalls. This has been going on for the 2 1/2 years I have used this service de Aventura Chrysler Jeep is the worst. 2-3 hour oil changes, and minor recalls. This has been going on for the 2 1/2 years I have used this service department, so it's not just the recalls. Check out the reviews and do your research before using this dealership. Had to go directly to the Jeep Customer Service HQ 1-877-426-5337 in order to get anything done . They obviously are understaffed, and not well managed. A real shame for the Jeep reputation.... obviously I love Jeeps and this being my 3rd, however this will be the last until I live near a better service center. The service manager uses excuses like "blame Jeep for the recall", not acknowledging that the customer is not being serviced, or provided a resolution. David Morais has always been professional and courteous, the problem is stemming from the ownership and management. More

Great Car buying experience Everybody I dealt with was very helpful and Friendly and the whole buying process was super fast. Celestino was able to find a great deal for me based Everybody I dealt with was very helpful and Friendly and the whole buying process was super fast. Celestino was able to find a great deal for me based on what I wanted to pay. More

Great Service David Morais at Aventura Dodge was very helpful and very patient with all the customers. I prefer this location than the Pembroke Pines locations whi David Morais at Aventura Dodge was very helpful and very patient with all the customers. I prefer this location than the Pembroke Pines locations which is closer. More