Aventura Chrysler Jeep Dodge Ram

Worst dealership ever!Won’t recommend anyone to purchase Worst dealership ever! Won’t recommend anyone to purchase a vehicle at this dealership! Don’t return calls, can never speak to sales people. Unrel Worst dealership ever! Won’t recommend anyone to purchase a vehicle at this dealership! Don’t return calls, can never speak to sales people. Unreliable! More

I got an email with a great price on a 2019 Ram Rebel. When the "deal" was presented to me the listed price was several thousand dollars over the email price. The manager, Alex, first asked where I got When the "deal" was presented to me the listed price was several thousand dollars over the email price. The manager, Alex, first asked where I got the price. He asked if it was a third party website or where. I said it was directly from them. He then said that the dealership website was being updated and the numbers may not be correct. I explained that the dealership had emailed me the lower amount. It was not from the website. When I showed him the email, he stated, "there is no way we can sell the truck for that price." He FLASHED a copy of the KBB value for my truck. It was the lowest category value available, (fair trade-in), with higher mileage than my truck actually had on it and no adds for the factory upgrades. I would never recommend this business to ANYONE looking to purchase a vehicle. It seems weird that NONE of the personnel I dealt with are listed on their website. More

Bait and switch by dealer sales manager If I could give zero stars I would but I guess it will have to be one star. I recently leased a new Jeep Grand Cherokee from the dealership. I had o If I could give zero stars I would but I guess it will have to be one star. I recently leased a new Jeep Grand Cherokee from the dealership. I had one month left in my current lease of a 2017 Dodge Durango, which was leased from a different dealership. The salesperson (who is no longer working at the dealership) and the sales manager were well aware of the fact that we had one remaining payment on my prior lease and agreed to absorb the last payment as part of the new lease transaction. It was because of this that my wife and I agreed not to wait until our current lease had expired before consummating the transaction for a new vehicle. We have since been made aware that the dealership did not include this as one of the deal terms and we are responsible to make the last lease payment on a vehicle of which we are no longer in possession. One would think that the dealership would have recognized their error and, in the interest of customer service and desire to build a relationship (it should be noted that the new Jeep is the sixth Chrysler Dodge Jeep vehicle that we have leased/bought), would have found a way to resolve the matter in a satisfactory way. However, we were told, in not so many words, tough luck. Not the ideal way to begin a relationship with a dealership. More

I came in for an oil change, tire rotation, and inspection. The service was relatively quick. When I was given my car back, I noticed that my tires weren't rotated. The staff insisted that all work inspection. The service was relatively quick. When I was given my car back, I noticed that my tires weren't rotated. The staff insisted that all work had been completed but, I have a scratch on one of my wheels. After mentioning the scratch, they took my car back and switched it. When I left, I noticed a thumping coming from the front driver's side tire. A few days later I was able to return and the same advisor met with me. After checking, they realized that the bolts were not properly secured on that tire. This could have been a disaster but I'm glad it was a quick fix. This is the closest Dodge to my home but I am considering traveling elsewhere for better and safer service. More

Vine a hacer el cambio de aceite y fui atendida por Julio Nino, tuve una excelente atención, muy profesional, muchas gracias por tan buen servicio. Nino, tuve una excelente atención, muy profesional, muchas gracias por tan buen servicio. More

Battery failure Staff is always delighted to help and a pleasure to work with. Went in to fix my battery and had my car back in no time. Staff is always delighted to help and a pleasure to work with. Went in to fix my battery and had my car back in no time. More

Guillermo Rodriguez Excellent Salesman My name is Gretha Ratti. from Key Stone Point in North Miami. Our sales person was Mr. Guillermo Rodriguez a professional sales man from Aventura CJDR My name is Gretha Ratti. from Key Stone Point in North Miami. Our sales person was Mr. Guillermo Rodriguez a professional sales man from Aventura CJDR. We where so happy with his service and will recommend him to our family and friends. He really is a peoples person willing to help and go the extra mile to make a customer feel good. Thank you again. More

Went Above and Beyond !!! I pulled into the Service Department for an Express Oil Change. Had a few small items that also needed addressing, like a cabin filter. They went abov I pulled into the Service Department for an Express Oil Change. Had a few small items that also needed addressing, like a cabin filter. They went above and beyond, even as closing time approached, to handle all my requests with a smile. Their service is SO improved now. Great attitude!!! /Scott Wenger More

Buying a new vehicle As soon as I walk through the door Kevin was there ready to help and guide me through the buying process. Very friendly and hard working. He help with As soon as I walk through the door Kevin was there ready to help and guide me through the buying process. Very friendly and hard working. He help with the numbers and the showing process. The experience was awesome and quite quickly. For the first time the buying of a new car didn’t turn into a pain. I am very satisfied with my car and the numbers for it. More

Horrible, beware of sale tactics Horrible sales team, customer satisfaction-0%, broken promises, not disclosing fees Overcharges, not appropriate sale tasks, simply disgusting Not o Horrible sales team, customer satisfaction-0%, broken promises, not disclosing fees Overcharges, not appropriate sale tasks, simply disgusting Not owning promotion prices Disappointment is an understatement More