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Aventura Chrysler Jeep Dodge Ram

North Miami Beach, FL

4.3
2,119 Reviews
When you purchase a car, you’re making a significant investment, so why would you turn to a dealership that simply wants to get you in and out the door? Aventura Chrysler Jeep Dodge Ram promises a lasting relationship with customers from North Miami Beach, Hallandale, Doral, Weston, and Pembroke Pines, and our sales team will focus on your needs and desires from the moment you arrive at our dealership. Right away, we take the time to understand what you’re looking for, and we’ll walk you through both our new car inventory and used vehicle lot. Then, our finance experts will step in to help you figure out whether leasing or financing is the best option for you and walk you through our offers and incentives currently available. It doesn’t end once you get behind the wheel of your vehicle, though. Aventura Chrysler Jeep Dodge Ram maintains a state-of-the-art service center, where our factory-trained and certified technicians can handle anything and everything you bring our way. We keep service affordable, too, thanks to a rotating list of service specials. And you can order parts for pickup at our dealership so you can complete auto projects on your own. Take the next step by visiting Aventura Chrysler Jeep Dodge Ram at 2198 NE 163rd Street, in North Miami Beach, FL, and don’t hesitate to get in touch if you have any questions or would like to learn more.
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2198 NE 163rd St

North Miami Beach, FL

33162

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Showing 2,119 reviews

September 11, 2021

Had appointment today, Saturday 9/10/21 at3pm. I see the Had appointment today, Saturday 9/10/21 at 3pm. I see the service rep. Initials E.S.. Tell him, “sir, i have a 3pm appointment”. He nonchalantly says More

by BigAl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eduardo Santiago
September 09, 2021

Great experience and tino was amazing I’ll be back for Great experience and tino was amazing I’ll be back for sure Also sending a couple referrals Appreciate the good service and assistance on my deal More

by dsheriden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tino
September 09, 2021

Although my initial issues were not taken care of, the manager made sure I left feeling like the most valuable client. I appreciated the professionalism. More

by sweet_tbab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camillio
September 08, 2021

Roberto Ortiz was very professional. He greeted me nicely and explained everything slowly and clearly. He also informed me of services that were due to my mileage. More

by kteresse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Ortiz
September 08, 2021

One of the best experiences at a car dealership I've ever experienced. The salesman was very nice and helpful. I was able to trade in my old Jeep for a new one all in one visit in just a couple hours. Very s More

by marracheco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Deriardo
September 06, 2021

Great job from my advisor. Michael Valera did a great job while I was waiting for my car. Car was ready on time and no issues. More

by rubenmachado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Valera
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

September 04, 2021

Time-consuming service dirty environment, my car came with a knock on the side, the plan I bought with the purchase of my car is not good, I paid for everything again More

by ITALOFERNANDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Morias, Luis Padraja, Lili Del Cueto, Elliott Torres
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

September 03, 2021

Excelente servicio, buen trato hacia el cliente, rápido servicio a mi vehículo , Roberto respondió todas mis preguntas . Todo muy limpio y desin fectado More

by jdjv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto , Estela Warmuth
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

September 03, 2021

I called to make an appointment the day before and when I arrived the next day I waited 20 minutes and then I was informed that there would be a 3 and a half hour wait for a simple oil change!!! Nothing els More

by JJHENIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

September 02, 2021

This is probably the worst dealership service I have encountered in my 43 years of driving. The service department does not call you back when you leave a message, they don't answer the phones, the mome More

by JULIAN9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Julio, Chris, and Service Manager.
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

Sep 07, 2021 -

JULIAN9 responded

While I appreciate your cut and paste response, it’s simply that. If you would care, then what has happened to me would not have happened. I have complained so many times trying to get a call back or even an answer. Your dealership needs from the top all the way down to be either retrain or rehire the correct people. The lack of care for customers at the Aventura location is quite embarrassing. There is absolutely nothing at this point you can do for me or anyone I know to ever go to this location. I had to get Chrysler corporate involved because that is how bad the level of service this was. Complete disregard for anyone here. I can’t say it’s the service advisor only fault but the fact they they lie for the dealership and go without ever following up is a joke. Why don’t you take the time to actually review the Google reviews and see how people are reacting. You can’t blame this on the pandemic or the lack of people working. If at least the people you had working there have a 1/4 of care and bothered to really care for the customers this would not happen. Shameful to see.

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