Aventura Chrysler Jeep Dodge Ram

Brought my 2021 Grand Cherokee with 5,500 miles to the dealer early on a Monday morning, but it wasn't looked at until the following Thursday (9 business days). My service advisor Eddie finally calls me. dealer early on a Monday morning, but it wasn't looked at until the following Thursday (9 business days). My service advisor Eddie finally calls me. Says he has good news and the issue, a rattle under the dashboard, has been fixed. I pick up the car and it was exactly the same. I find Camilo Ocampo the manager and he explained that when they inspected the vehicle they found a loose heat plate, which they tightened, but that was not the problem. He said some cars simply have a rattle that cannot be fixed. This is a new car and in my view that is an unacceptable answer. Especially when the service advisor called me and told me the issue had been fixed. I guess they were hoping I would simply drive away and never show up again. I have take up my issue with FCA directly. In separate visits (I've had 3 warranty issues on this new car) it's been disorganized to get my car back and to get a ride home (e.g. Lyft system was down, no rentals available). I now understand why dealer experience ratings are so low for Jeep vehicles. More

Great experience and very helpful. H I h yll hh jj. Hh hhh hhh hhh H I h yll hh jj. Hh hhh hhh hhh More

Phenomenal customer service. I was treated in such a smooth and quick manner that I could there just to experience the type of service they offer. I was referred by another custo I was treated in such a smooth and quick manner that I could there just to experience the type of service they offer. I was referred by another customer. Diligent! That's what this dealer is. More

Dealer ship aventure was better with clean . my vehicle after a week of waiting for truck to be done . They service have a 5 in my book my vehicle after a week of waiting for truck to be done . They service have a 5 in my book More

Excellent service! Super professional and nice - 10 stars! The guy that assisted me was super helpful. Super professional and nice - 10 stars! The guy that assisted me was super helpful. More

Great service fast and reliable! Thank you aventura Chrysler jeep! Everything was fast and easy! Thank you aventura Chrysler jeep! Everything was fast and easy! More

Awesome customer service and kind people and he explained the process and how long it would take the process and how long it would take More

This is an excellent, outstanding dealership. I have dealt with many more over the years but find this one the top of the line. I have leased three Jeeps from them and will go for my fourth soo I have dealt with many more over the years but find this one the top of the line. I have leased three Jeeps from them and will go for my fourth soon. I find that the salesmen I have worked with, Kevin Chery and Angel Rodriguez to be totally professional, fully knowledgeable about the technical elements of the vehicles, happy to provide instructions regarding many of the special features with an excellent attitude of assistance taking whatever amount of time necessary. The same goes for the service department's operations and personnel especially Miss. Shannon McDonald who was able to take care of my minor damage situation with speed and accuracy. And finally, General Manager Oren Cohen. This gentleman holds customer needs very high on his agenda and has helped guide me for the best possible arrangements for which I am grateful. So, all in all, I am very pleased with this dealership and plan to be as loyal to them as helpful as they have been to me. Sincerely, Lee J. Kerbel Sunny Isles Beach, Flofida More

Christopher YU assisted me in my purchase and he was a complete pleasure to work with. I feel very satisfied and highly recommend. Thank you again for all your help. complete pleasure to work with. I feel very satisfied and highly recommend. Thank you again for all your help. More

When my wife and I went in we thought we were goin g to gave to fight with them about making deal but it by the time we were singing the papers we looked at each other and thought it was pretty easy compar gave to fight with them about making deal but it by the time we were singing the papers we looked at each other and thought it was pretty easy compared to other dealers we have bought from. More