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Aventura Chrysler Jeep Dodge Ram

North Miami Beach, FL

Overview
Employees
Reviews
Vehicles
4.3
2,120 Reviews
When you purchase a car, you’re making a significant investment, so why would you turn to a dealership that simply wants to get you in and out the door? Aventura Chrysler Jeep Dodge Ram promises a lasting relationship with customers from North Miami Beach, Hallandale, Doral, Weston, and Pembroke Pines, and our sales team will focus on your needs and desires from the moment you arrive at our dealership. Right away, we take the time to understand what you’re looking for, and we’ll walk you through both our new car inventory and used vehicle lot. Then, our finance experts will step in to help you figure out whether leasing or financing is the best option for you and walk you through our offers and incentives currently available. It doesn’t end once you get behind the wheel of your vehicle, though. Aventura Chrysler Jeep Dodge Ram maintains a state-of-the-art service center, where our factory-trained and certified technicians can handle anything and everything you bring our way. We keep service affordable, too, thanks to a rotating list of service specials. And you can order parts for pickup at our dealership so you can complete auto projects on your own. Take the next step by visiting Aventura Chrysler Jeep Dodge Ram at 2198 NE 163rd Street, in North Miami Beach, FL, and don’t hesitate to get in touch if you have any questions or would like to learn more.
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2198 NE 163rd St

North Miami Beach, FL

33162

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Showing 2,120 reviews

November 19, 2021

We made a service appointment for an oil change and had to wait over two hours (it probably would have been longer had I not complained as the paperwork they gave us said it was guaranteed to be finished i More

by James
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon McDonald
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Nov 19, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for letting us know about your situation, James. We deeply apologize for the longer-than-normal wait time you had to endure while visiting us recently. We have forwarded your feedback to the team for review and immediate correction to avoid this similar situation in the future. If you can include your name, contact information, and nature of any concerns to social@aventuracjdr.com, we will have a team member reach out to you directly to resolve. Hope to hear from you soon.

Nov 19, 2021 -

James responded

To Whom it May Concern... I received an email from you concerning my recent visit to your dealership regarding a simple oil change. I had setup an appointment for an oil change at 1pm on the afternoon of Thursday Nov 19th. I did not get out of the dealership until after 3pm. It was a simple oil change. When we arrived I was told it would take 2 and 1/2 hours(we are backed up was the reason given).Can you please explain the purpose of an appointment if the wait time is that long? It does not make sense when you have an appointment setup. I was then sent an estimate that stated the promised time for the work to be completed was 5:30 pm. We promptly complained to our service advisor and she again stated 2 and 1/2 hours but would see what she could do. Then she came back stating we were next in line for the oil change. This was about 20 minutes after we arrive. We were pleased at that point. We waited another 1 hour to 1 and 1/2 hours and heard nothing. Did not even see the advisor in the building. My wife had gone to the restroom and actually saw the advisor walk by her with her belongs(backpack etc) so we believe she left for the day. So much for next in line! We believe we were told that by her because she knew she was leaving for the day and would not have to listen to our complaint when we determine we were not next in line. Next when the oil change was completed we saw our truck being pulling out and saw the tech deliver the paper work to our advisor desk. If we did not seen that we might still be sitting there. We immediately approached another advisor to ask where our advisor was and were told they did not know where she was and they offered to help us. We asked why if you setup an appointment it takes 2 and 1/2 hours for an oil change. His response was abrupt and unpleasant ( the appointment is to only start the paperwork for the service ). To be honest there is nothing about the paperwork that is not already provided when you make your appointment. If you cannot adhere to appointment time then maybe you should reconsider allowing appointments for oil changes. I have to believe that you were backup because of walk-in requests and then ignore committing to appointment times. Thank you James Hogan 480-460-2654 Sent from my iPhone

November 19, 2021

I have other Jeep service dealerships closer to my house but I’m willing to travel an hour southeast every time because the service at the Aventura location is EXCEPTIONAL! More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto
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Nov 19, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 19, 2021

James is the best sales person I've ever dealt with in my 54 years. More

by lg1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitchell Loszynski, David Morias, Rafael Servan, Luis Padraja, Lili Del Cueto, Tony Tejera, Elliott Torres, Geno Tolomeo
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Nov 19, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 19, 2021

Poor customer service, wait time to get a vehicle check took over 6 days! Horrible More

by gregory.diddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert (service)
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Nov 19, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, Gregory. We sincerely apologize for any inconvenience this situation has caused you. We would like to work with you on this matter until you are completely satisfied. We have already forwarded your information and feedback to our team for review and immediate correction. They will be reaching out to you to ensure you are completely satisfied. Have a great day!

November 18, 2021

Guillermo Martinez was great. He pointed out all of the features and provided a very professional presentation. He set me up with everything and even set up the Jeep app on my phone. Very satisfied. More

by Ian Shopsis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Martinez
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Nov 18, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 18, 2021

New upgrade to the service department. Was quick and professional. They always try to the extra mile. More

by WMWINKLER84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Torres
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Nov 18, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 18, 2021

Camilo is the best. He’s always on call and super attentive to my car needs, even when out of the office he does his best to help me. More

by white.zakiyya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camilo
Report | Print
Nov 19, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 18, 2021

Great Service, I got all my work done using my Mopar Membership and was back home in time for work! More

by BRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Morias, Luis Padraja, Lili Del Cueto, Elliott Torres
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Nov 19, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 17, 2021

They need to take more pride in service vehicles they didn’t even multi inspection on the vehicle More

by rblainh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Padraja
Report | Print
Nov 17, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. We would like to speak with you directly regarding this matter so we can investigate your claim more closely. Please include your name, contact information, and nature of any concerns to social@aventuracjdr.com and we will have a team member discuss with you further. Hope to hear from you soon.

November 17, 2021

Too backed up to run diagnostics. Refused to give me rental car that is included in my warranty. More

by P_PRADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon
Report | Print
Nov 17, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback. We have forwarded your information to our team for review and immediate correction. In order to better serve you, please include your name, contact information, and nature of any concerns to social@aventuracjdr.com and we will be happy to discuss. Hope to hear back from you soon.

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