Autostar Subaru of Silverthorne

Wonderful employees with fast and accurate service from the team! They were able to get my truck in and out quick and diagnosed everything that needed to be fixed on it and how long it could wait. the team! They were able to get my truck in and out quick and diagnosed everything that needed to be fixed on it and how long it could wait. More

Took my jeep in for routine service and Pavel was extremely helpful. From getting me scheduled to explaining any additional work that was needed, Pavel was very thorough and made sure I understood extremely helpful. From getting me scheduled to explaining any additional work that was needed, Pavel was very thorough and made sure I understood everything. I would definitely bring my jeep back in knowing it would be taken care of. More

I had some struggles here during the purchasing process but today for routine maintenance and following up on some recall items I worked with Brad and he was excellent. He was friendly, knowledgeable, and but today for routine maintenance and following up on some recall items I worked with Brad and he was excellent. He was friendly, knowledgeable, and helpful. More

I have never had such a horrid experience with a dealership. This place makes me never want to drive a Subaru again. After having my car for 7 months, losing my keys and repossessing the loaner they dealership. This place makes me never want to drive a Subaru again. After having my car for 7 months, losing my keys and repossessing the loaner they gave me (they never updated their system and thought their car was stolen) the original problem that I brought the car in for was still not fixed. They then needed an additional hour to look at the car they've had for 7 months, only to tell me they now needed an extra $800 (on top of the 2k I already paid) to actually fix my car. I took it to a local shop nearby. They had the car fixed in less than 12 hours for significantly cheaper. More

Brad Rush service advisor took good care of my care and me. Explained the maintenance and the cost. Very happy with the service and would recommend him and the company to you. me. Explained the maintenance and the cost. Very happy with the service and would recommend him and the company to you. More

This Subaru dealership has really improved! I have worked with Brad several times now and he is really outstanding- friendly and very knowledgeable. He asks the right questions to understand my I have worked with Brad several times now and he is really outstanding- friendly and very knowledgeable. He asks the right questions to understand my vehicle problems and is thorough and clear explaining the situation to me. I look forward to working with him again! More

I bought a car from Autostar Siverthorne about 6 weeks ago. I should have stopped the process before I bought the car. I bought the car online and over phone calls. I have done this before without a probl ago. I should have stopped the process before I bought the car. I bought the car online and over phone calls. I have done this before without a problem. When buying something online and through phone communication I expect my questions and concerns to be answered truthfully. My first concern was the tires. I asked several times about them. In the pictures it appeared they had a lot of wear on them. I voiced this several times and was mislead by staff that they were good. I live in snow country and need good tires. I have since bought new tires. When I was signing the e-paperwork I accidently signed a$3000 service contract, which I NEVER authorized (it was never even presented to me). I tried to unsign it and that was not an option. I immediately called the dealership and spoke to Nathan about it and he was very dismissive. I had talked to Nathan about a different warranty service which I did authorize and it was under $1000. I was able to get the contract canceled, but they charged me a $85 finance charge!!! My salesperson, Mike, delivered the car. The car had a little over 2000 more miles on it then the advertised mileage. I'm about 240 miles from the dealership. I never did get an answer about that discrepancy. I signed some paperwork with Mike when he delivered the vehicle. He gave me the wrong copy of a couple of documents, which the dealership immediately overnighted me new documents to sign, which I did and returned. I still haven't received my copies even after several requests to have them sent to me. My salesperson also told me that the vehicle had a "180" service done on it when they got the vehicle. Why isn't that shown on CarFax? I asked, still don't have an answer. When I got the car it showed 75% oil life left (because of the extra 2000?). I have contacted the sales manager about all of these issues some things have been answered, but most haven't. In fact the last message I sent him ( at least a week ago) asking about the $85 finance charge., still hasnt been answered. Last time I looked still no service record on Carfax (the tires I purchased are there). Needless to say, I would not recommend this dealership. Maybe the in person experience is better. I'm the person that buys a new/different vehicle every 2 or 3 years, so I have experience in buying vehicles. This has not been a good experience. More

Brad greeted me warmly and immediately took care of my low tire pressure issue. I was in and out in under 10 minutes. low tire pressure issue. I was in and out in under 10 minutes. More

Brought in my 2018 WRX with some intermittent issues that became very difficult to pin down. After some service the problem still persisted as I could not leave my car there too long to find the issue. Brad became very difficult to pin down. After some service the problem still persisted as I could not leave my car there too long to find the issue. Brad Rush was extremely helpful and offered to reschedule a time to leave my car longer term under the same diagnostic repair. Really liked the follow through to try to solve the issues while taking into account my circumstances. More

Alec was very friendly and patient. The process still takes longer than you expect, but everyone was friendly. I would recommend upgrading the refreshment area - the coffee and tea was The process still takes longer than you expect, but everyone was friendly. I would recommend upgrading the refreshment area - the coffee and tea was sparce and not very good. When you're there for hours, it would be nice to have better drinks and maybe snacks. More