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Autos of Dallas

Overview Reviews (964) Inventory (662)

Autos of Dallas

Name: Autos of Dallas
Address: 4472 W Plano Parkway, Plano, TX, 75093, US
Telephone: (972) 484-9200
Rating: 4.1

4.1

964 Reviews

4472 W Plano Parkway, Plano, Texas 75093

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Sales: (972) 484-9200

Service: (972) 484-9200

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Autos of Dallas

Plano, TX

Overview

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Vehicles

4.1

964 Reviews

Dallas, TX Pre Owned and Used Luxury Vehicles, Mercedes, BMW, Land Rover, Lexus, Infiniti, Cadillac and more.Call Now: 972-484-9200 for the best price.

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4472 W Plano Parkway

Plano, TX

75093

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4.1

964 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Dallas, TX Pre Owned and Used Luxury Vehicles, Mercedes, BMW, Land Rover, Lexus, Infiniti, Cadillac and more.Call Now: 972-484-9200 for the best price.

View 8 Awards

Overview Reviews (964) Inventory (662)

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buying experience sales person recommend dealer test drive Bob delivery inspection car service

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Showing 964 reviews

January 15, 2017

SALES VISIT - USED

Excellent Service!!! I bought my Lexus GS350 last week and the whole experience was efficient, honest, and fulfilling. Robert ensured my needs were met and would recommen I bought my Lexus GS350 last week and the whole experience was efficient, honest, and fulfilling. Robert ensured my needs were met and would recommend him to anyone. More

by bradindallas

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Robert Song

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January 11, 2017

SALES VISIT - USED

Misleading Information and Poor Customer Service We bought a C-250 - they only gave us 1 key, didn't have a manual in the car, and no navigation unit. Alex said he would send the Navigation unit, an We bought a C-250 - they only gave us 1 key, didn't have a manual in the car, and no navigation unit. Alex said he would send the Navigation unit, and mail the car manual. I got home and realized he only gave us 1 key. Contacted Alex, and he said that car only came with 1 key. They were very misleading - what place sells a car with only 1 key. I felt like he was hoping we wouldn't notice. Barely had enough gas to get home after I picked the car up. When I emailed him about the key, he said it was the car with the brake problems that I test drove, that had 2 keys. So they knew there were brake problems on another car they were selling. So now I wonder what is wrong with the car we bought - because they certainly try to hide the problems. He won't return my call. We sat there for over an hour, and not 1 person came by to see if we were being helped. I wouldn't buy here again. Very dissatisfied. More

by vickib

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

Trey, Alex Benjamin

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Jan 13, 2017 -

Autos of Dallas responded

Dear "vickib", Please allow me to reiterate what we (Autos of Dallas - myself included) have discussed with you on this topic. Your review, while somewhat accurate, also contains some inaccuracies with some being grossly misstated. I'll respond by copying/pasting with my responses following each statement. "We bought a C-250 - they only gave us 1 key, didn't have a manual in the car, and no navigation unit. Alex said he would send the Navigation unit, and mail the car manual" This is true and we mailed out the manual and Navigation module less than 24 hours after you purchased the car. " They were very misleading - what place sells a car with only 1 key. I felt like he was hoping we wouldn't notice." Not true! We in no way tired to mislead you. A large portion of our cars come to us with only one key fob. There's no hiding that fact but we should have pointed it out when handing you the keys for the first time. Most customers notice this and question it immediately. This is a caveat in purchasing a previously owned vehicle, but "occasionally" we'll have a second key sent to us after we receive the vehicle and we'll send it to the customer. EVERY dealer that sells previously owned vehicles faces this issue and we choose to preempt this by discounting our vehicles so heavily that "if" a customer chooses to purchase a second key fob, they still come out saving a couple thousand dollars, even after purchasing the spare fob. In your case, you purchased a 2014 Mercedes Benz for UNDER $20,000. I challenge anyone to find a better deal - including buying a spare key fob! "So they knew there were brake problems on another car they were selling" Inaccurate! When cars sit for a few days and get moisture on the brake rotors, they make a slight rubbing noise when driven for the first mile or two. This is very common and our salesman just wanted to point this out so that you didn't concern yourself thinking they may be bad. That car has perfect brakes now, and did when you looked at it. "... they certainly try to hide the problems" A gross misrepresentation of the facts! Proof - we pointed out the noise that may come from the brakes on the first vehicle! "He won't return my call" Another false statement! Alex was in contact with you via [several] emails and with your husband via the telephone and when you asked to speak with a manager that evening, Alex came to me and requested that I call you and discuss, which I did the very next morning by 9:30am - just hours before you left your bad review. You also chose not to return my phone call! "We sat there for over an hour, and not 1 person came by to see if we were being helped" Again, somewhat misleading. Yes you waited for some time but you were waiting on your financial institution to get back to you with financing. In fact, I even chatted with your husband (very nice guy I remember) briefly after I appraised a car for another customer. He and I had a very pleasant and candid conversation and while brief, we did talk during your wait. David R Mullins Sales Manager Autos of Dallas

January 10, 2017

SALES VISIT - USED

Mercedes Benz E-350 Brian Roth made my experience great from the time that I walked through the door. At Autos of Dallas they do not pressure customers to make purchases. Brian Roth made my experience great from the time that I walked through the door. At Autos of Dallas they do not pressure customers to make purchases. He allowed me to take my time to search through the inventory, answered all of my questions, and allowed my husband and I time to think about our purchase without feeling obligated or rushed to make a purchase. I walked in with my own financing, and the finance team made a phone call to verify my offer. Once confirmed, this process was very quick and convenient. I picked up my car a few days later (only because I had a few extra requests that Brian accommodated for me) on my way to work, and was in and out very quickly. I love my vehicle, and will definitely be purchasing my next vehicle from Autos of Dallas. I did do my research and shopped around, and I will say that their vehicles are priced very competitively. I can assure you that you will not find a better car for a cheaper price. More

by Dione558

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bryan Roth

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January 05, 2017

SALES VISIT - USED

BMW 328 Alex gave me the best and most fast car buying experience I've ever had. He was very nice, quick with correspondence, easy to talk to, and extremely h Alex gave me the best and most fast car buying experience I've ever had. He was very nice, quick with correspondence, easy to talk to, and extremely honest. I am so happy with my new BMW thanks Alex!!!! :) More

by Kimikouture

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Alex Benjamin

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December 21, 2016

SALES VISIT - USED

Purchased a 2014 e-350 My sells man was Lamar, very helpful will my concerns and questions regarding the financing aspects of purchasing the car. He also had a welcome deme My sells man was Lamar, very helpful will my concerns and questions regarding the financing aspects of purchasing the car. He also had a welcome demeanor regards to his personality. I would advise my family and friends to purchase from this dealership. More

by Codey334

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Lamar

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December 15, 2016

SALES VISIT - USED

Great Experience Bryan Roth and the finance team at Autos of Dallas made the purchase painless and very easy. No sales tricks or pressure at all. Rich Marshall Bryan Roth and the finance team at Autos of Dallas made the purchase painless and very easy. No sales tricks or pressure at all. Rich Marshall More

by Sooner1969

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bryan Roth

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December 11, 2016

SALES VISIT - USED

Easy and Fast Bob Tauber was so kind worded, he made sure I was in and out as soon as possible. He is a very honest guy and he had so much information about the car Bob Tauber was so kind worded, he made sure I was in and out as soon as possible. He is a very honest guy and he had so much information about the car which helped me out a lot. I would recommend him to anyone of my family members or friends in a heart beat. Also Gary in finance was an awesome person too, he kept me entertained the whole time he was doing my paperwork! Thanks Autos of Dallas for the wonderful experience! More

by ckp1515

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bob Tauber, Gary (finance)

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December 10, 2016

SALES VISIT - USED

Great experience! George was great making sure I had the numbers and satisfied with the financing and car. He was easy to work with and no pressure to purchase. George was great making sure I had the numbers and satisfied with the financing and car. He was easy to work with and no pressure to purchase. More

by TT

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Tray Mitchell, George Ondarza

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December 09, 2016

SALES VISIT - USED

Awesome service and expertise I was highly impressed by their high level of profesionalism and service. Felt very comfortable during the process. Was offered different alternatives I was highly impressed by their high level of profesionalism and service. Felt very comfortable during the process. Was offered different alternatives and explained me with detail the pros and cons of each of them More

by dnunez2003

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bryan Roth

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December 07, 2016

SALES VISIT - USED

Surprised I could get such a great vehicle at that price My wife came up to test drive with me, and we ended up buying her one, too. George was a great help - love getting information without being pressure My wife came up to test drive with me, and we ended up buying her one, too. George was a great help - love getting information without being pressured into things. More

by Doug

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

George Ondarza

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