Autos of Dallas

I loved working with Jessica K at Autos of Dallas (Plano) location. She is the best at what she does and I would recommend her to everyone. Her follow up is outstanding and I'd love to have someone like her location. She is the best at what she does and I would recommend her to everyone. Her follow up is outstanding and I'd love to have someone like her working for my company. Upon arriving she informed me that the car was being tested and she would let me know once it's available. This is the second vehicle that I purchased from this location and hopefully I will have this vehicle for a very long time. More

I would give Autos of Dallas zero stars if I could. I purchased a 2023 BMW X6 from this dealership just four months ago, and it has been one problem after another. On the second day after buying the I purchased a 2023 BMW X6 from this dealership just four months ago, and it has been one problem after another. On the second day after buying the vehicle, one of the tires blew out. I immediately contacted the dealership, but my calls went unanswered. When I was finally able to reach someone, I was repeatedly transferred to voicemail instead of getting help. Since purchasing the vehicle, I’ve already had to replace the brake pads and rotors. Now I’ve been told the control arms and wheel bearings also need to be replaced, and my rear taillight has to be replaced as well. For a vehicle that was supposedly inspected before being sold, this has been extremely disappointing. The dealership advertises a multi-point inspection, but based on my experience, I seriously question whether the vehicle was thoroughly inspected before it was put on the lot. If it had been, I don’t believe I would be facing this many expensive repairs after only four months of ownership. What has been just as frustrating as the mechanical issues is the lack of customer service. Getting someone to respond or take responsibility has been nearly impossible. At this point, I have very little confidence that the dealership would offer me a fair value if I tried to trade the vehicle back in. After everything I’ve experienced, I believe the fair resolution would be for the dealership to work with me to replace this vehicle based on what I originally financed, rather than leaving me with a vehicle that has required significant repairs almost immediately after purchase. My experience has been extremely frustrating, and I cannot recommend Autos of Dallas based on the condition of the vehicle I received and the customer service I experienced afterward. More

This is the biggest slum of a dealership in Texas. I purchased a worthless warranty from the sales rep. When I figured out it covered absolutely nothing, I canceled the warranty. If it were a reput I purchased a worthless warranty from the sales rep. When I figured out it covered absolutely nothing, I canceled the warranty. If it were a reputable dealership, they would have mailed me my check. Not Autos of Dallas, I called half a dozen times was transferred to a voicemail. Chatted with their virtual assistant, would not put me in touch with a Finance Manager. At this point, they have stolen $775 from me. AVOID these con artists at ALL COSTS. More

DO NOT BUY A CAR FROM HERE! I have had the vehicle less than 2 weeks, driven less than 100 miles, and the check engine light came on. I found out from the Service Director that I have had the vehicle less than 2 weeks, driven less than 100 miles, and the check engine light came on. I found out from the Service Director that the mechanical issues were found prior to purchase and Sales declined to get the repairs done. The issues were not disclosed at purchase either. On top of that, they add $2.5K of "optional" add ons to the purchase price that even though you didn't request must be purchased. This is the last place I would ever recommend purchasing a vehicle. More

They are sneaky and slimy people, who will lie and add extras to your car and tell you that they all come with the car. Lies, lies, lies. and don't ever try to contact them after the car is purchased, it extras to your car and tell you that they all come with the car. Lies, lies, lies. and don't ever try to contact them after the car is purchased, it is a never-ending transfer to nothing land, just to a line that rings and no one will ever pick up. If I could give no stars I would. Please do not go here for a car, unless you enjoy being tricked and lied to. More

This is the kind of salesperson everyone hopes to work with. Justin White really knows how to close a deal while making sure his customers feel confident and satisfied every step of the way. He helped with. Justin White really knows how to close a deal while making sure his customers feel confident and satisfied every step of the way. He helped me get a Tesla in excellent condition at a great price, and what stood out most was how thoroughly he walked me through the car. He didn’t just sell it—he made sure I understood how everything works and felt comfortable with my purchase. Justin is knowledgeable, honest, and genuinely focused on helping his customers get the best deal possible. If you’re looking for someone who will take care of you and make the whole process smooth and stress-free, he’s your guy. More

It was amazing experience Justin White was so professional and knowledgeable about Tesla, he make our experience so much easier. professional and knowledgeable about Tesla, he make our experience so much easier. More

Justin White was absolutely outstanding to work with. From the very beginning, he demonstrated professionalism, patience, and a level of customer care that truly stands out. He communicates clearly, foll From the very beginning, he demonstrated professionalism, patience, and a level of customer care that truly stands out. He communicates clearly, follows through on every detail, and makes the entire process feel effortless. What I appreciate most is his consistency — he doesn’t just meet expectations, he exceeds them. Whether it’s answering questions, providing updates, or making sure everything is handled correctly, Justin approaches every step with integrity and genuine care. It’s rare to find someone who combines expertise with such a positive attitude, honest and Justin does exactly that. I’m grateful for his support and highly recommend him to anyone looking for someone reliable, knowledgeable, and truly dedicated to great service. I'm looking forward to driving my BMW X6. Thank you Justin. We hope to do business again in the future. More

**EDITED** DO NOT BUY FROM THIS DEALERSHIP First & foremost, my salesman was great (at first) good communication and very helpful! (Until I started having issues, I would call up there & just get put foremost, my salesman was great (at first) good communication and very helpful! (Until I started having issues, I would call up there & just get put on hold, or hung up on) I drove over an hour away to purchase the car, I got there and the keys had apparently vanished, they kept trying to push me to just complete the paperwork and assured me it was a good car, there was no way I was going to pay for a car that I couldn’t even test drive. (Now I feel like that was to stall and buy time to cover up the issues that I’m now having. I got the car in September had some minor issues which is to be expected with a used car, no big deal.. then one thing after another the tire pressure sensors will not turn off, it started shifting very roughly and now something is going on with a fan. My car literally sounds like it’s going to blow up. Now, the transmission is completely out. I called for weeks & weeks to try to get it resolved before it got this bad. Financing was apparently challenged as well, I paid cash for the car the guy kept attempting to charge my card 100,000 versus the 10,000 he was supposed to & kept being rude about it being declined. Well, had the correct amount been submitted it would have been fine. I’ve attempted to call the dealership all week, left messages & get no response. They have nice cars at good prices, but you get what you pay for. I wish I would have read the REAL reviews, not what they post on their page. I hope this place gets shut down, purely trash. More

Had great experience buying from them. They provided good service after getting car and answered questions. They provided good service after getting car and answered questions. More