Autos of Dallas

Sold away my car after agreed to terms and financing approve Found a car for my son. John Hernandez was helpful. We drove it and my son liked it. I agreed to pay asking price and they were going to have a new wi Found a car for my son. John Hernandez was helpful. We drove it and my son liked it. I agreed to pay asking price and they were going to have a new windshield ordered, replace the front left light and another minor item. It was going to be ready next day. I filled out finance docs, waiting 45 minutes, was approved and spoke with Will, the finance guy. He gave me my approved terms and the bank, and we agreed to sign it up next day when repairs were made and I took delivery. John called next day (Wednesday) and said windshield was not right and they ordered a new one, it would be ready Friday. Friday comes and I call about status and they tell me it was sold on Wednesday (the same day that John called and told me it would be ready on Friday). This is beyond John breaking our deal. This is about an entire dealership that screwed over a 16 year old kid who was more than thrilled to be getting this car. This is about not doing the right thing. And now, like the cowards they are, they will not call me back and explain how this could happen. Too many dealerships in town to do business with a shady group like this. More

Great experience Christian, my sales guy, was fantastic. Found me the exact car I was looking for and helped me with to expedite the financing process.Very thorough an Christian, my sales guy, was fantastic. Found me the exact car I was looking for and helped me with to expedite the financing process.Very thorough and understanding and not pushy st all. I'm so thoroughly impressed and I love my car. Best customer service experience so far!!! More

Cristian was very helpful and followed through till the end Cristian has been very knowledgeable and helpful for my car buying experiences. I would recommend Cristian to my friends. He has been very honest and Cristian has been very knowledgeable and helpful for my car buying experiences. I would recommend Cristian to my friends. He has been very honest and prompt with my car buying experience More

Excellent customer service and satisfaction I would like to thank Richard for his professional approach for my car and he did the extraordinary customer services and answers all my questions I e I would like to thank Richard for his professional approach for my car and he did the extraordinary customer services and answers all my questions I ever asked. He resolved all the issue in very timely manner and gave best customer experience I ever had. I would refer all my friends and family members to Autos of Dallas and ask for Richard. More

Patience is a Virtue After researching for many hours the Hubby and I decided to make a trip from Baton Rouge. A solid week of the back and forth “what do I want” scenario After researching for many hours the Hubby and I decided to make a trip from Baton Rouge. A solid week of the back and forth “what do I want” scenarios and I finally made up my mind, It was a Jaguar or Lexus (so I thought!) Cristian had been in contact with me prior to the trip and being our first time buying a car out of state he put my anxiety at ease! The day finally arrived and we were greeted by Cristian at the door and slowly began the shopping experience. After all the hard mental work I just wasn’t feeling these cars and expressed my concerns with Cristian. Wanting this experience to be exciting for me he returned with the keys to a Mercedes C300 and said “I think you will like this” wasn’t even on my radar but ok... OMG I was I Love!! The Wow factor I waited for had arrived!!! This was it!!! Did I sign the papers and drive off?? Not exactly Lol, The large inventory turned out to be my downfall and my brain was swarming!! At one point Cristian had about 10 keys on his desk along with papers describing each car!! I was frustrated with myself and thought “He has got to be over me”! Nope he wasn’t his words exactly “ Amie you are not buying a gallon of milk, You are spending thousands of dollars take ur time!!! So I took his advice and 7 hours later I made my mind up!! Lol Poor Guy I so appreciate his laid back personality and patience with me and it was totally worth the 7 hour drive there 7 hours in the dealership and 7 hours drive back!! Beyond Thrilled with my New Car and Grateful to Cristian! More

Very Disappointed At first I was happy with how things were going with the service even though I had to wait a week to get my car after I signed the paperwork because s At first I was happy with how things were going with the service even though I had to wait a week to get my car after I signed the paperwork because some repairs had to be done before I would take the car. Because of that I felt they were great. I have had the car 3 months and within 2 weeks of having the car I had to replace the bearings, brakes, and two tires. Now that I have had the car three months the transmission is having problems. If you buy a car from here you need to take it to your own mechanic and have it thoroughly checked out before you sign on the dotted line. Leo made sure to remind me how much it cost the company in order to have it "ready" for me. Well, apparently it didn't cost enough since I have had to put more into it. I regret buying this car and will never go back. If it wouldn't lower my credit I would give this car back. More

Great The salesman is a great customer service rep. I feel he’s a asset to the company and I will refer people to them and talk to Justin Wang. He’s your gu The salesman is a great customer service rep. I feel he’s a asset to the company and I will refer people to them and talk to Justin Wang. He’s your guy. More

Wow! From the beginning to end was unbelievable! From the beginning to the end I was astonished how quickly we were attended beginning with a person recommended to enter to the office. The receptioni From the beginning to the end I was astonished how quickly we were attended beginning with a person recommended to enter to the office. The receptionist promptly spoke with a salesman and in less than 5 minutes he recommended to test drive a similar car. He also heard our request and help to find 3 more car. We Were amused how fast and quickly Mr. Ford completed all the process. I never expected to buy a car so fast, be attended, questions answered promptly and polite the way he did. Congratulations all your personal, but in special Richard are the best. I fell in love with your car dealership. Kudos to Mr. Ford More

Great customer service. Mr. Ford helped me to pick right car and finilize my purchase. I appreciate his help, expertise and great customer service he provided to me. Mr. Ford helped me to pick right car and finilize my purchase. I appreciate his help, expertise and great customer service he provided to me. More

Just bought a Lexus with Cristian Very smooth process! I had my eyes on this Lexus online. Cristian, the salesman, had it outside and the keys ready for me to testdrive as he communica Very smooth process! I had my eyes on this Lexus online. Cristian, the salesman, had it outside and the keys ready for me to testdrive as he communicated with me very well over text before I arrived. He answered my questions honestly and was extremely helpful and nice! I fell in love with the car and he talked to the financial department to help me get the financing aspect figured out. William on the financial end was amazing too- I got a great interest rate. And everything was very straight forward. I was unable to take the car right away due to being in process of moving, so they happily are keeping it for a few days and told me I can pick it up whenever and that they will have it all clean and ready for me. Highly recommend Cristian if you’re looking to buy your next car!! More