Autos of Dallas

Top. Notch. Service! Let's be honest... Buying a used car can be scary. My initial reaction and approach was no different. Am I getting a good deal? Is the price too good Let's be honest... Buying a used car can be scary. My initial reaction and approach was no different. Am I getting a good deal? Is the price too good to be true? Will the dealer pull one over on me? Am I going to secure a decent rate? Well, AoD was able to squash those worries as they came up. I'll break down the incredible service piece by piece: -John Hernandez (sales contact) was incredible and helped me through the process from cradle to grave. -From the very start I was impressed when he gave the same attention to me as another prospective buyer looking at a vehicle 5x the price of the one I was eyeing. -The finance team (Will Smith) also offered almost $2k over every other dealer on my trade in, allowing for a larger down payment for my new vehicle. -Will was also able to secure a very decent rate and able to do so far quicker than my credit union, and with a rate comparable to my incumbent financer. -I was in for the test drive on my lunch break, and keys in hand after work. Bam, bam, bam. Done! -After purchase, I took the vehicle in for tire balancing and was told 3 of the 4 wheels were bent from the previous owner, something I didn't notice on my test drive (since the roads around the dealership were under construction.) Uh oh. -I called Mike, owner of AoD, and he got back to me same day and was genuinely concerned that a vehicle with such an issue left his lot. He immediately approved a repair. Within the hour John was in the parking lot of my office with a 2017 C300 loaner and took my 328i back to the dealership to straighten the wheels. 48-hours later (typical for this type of job) I was free to pick up my car. -I looked the job over and noticed something different... I had new valve caps.. "Ok, cool, they put new caps on," I thought to myself. Then I noticed the color of the metal was bluish, not a matte silver.. and the tires were different, too.. they were new(er).. I was stunned.. They put on brand new, upgraded BMW factory wheels and performance tires!! IFor a wholesale, used dealer, AoD went above and beyond. I am a customer for life now. Thank you!! More

Great service They made car buying easy. Our salesman was very friendly and professional. He found us just what we were looking for. Great job Max!! We love the car They made car buying easy. Our salesman was very friendly and professional. He found us just what we were looking for. Great job Max!! We love the car More

Salesman tried but dealership fell short My experience started off by finding the vehicle online. I then called on Labor Day and the sales assistant tried to connect me with a salesperson who My experience started off by finding the vehicle online. I then called on Labor Day and the sales assistant tried to connect me with a salesperson who was gone for the day and they were busy to call back tomorrow. At that time I asked her if y’all were willing to take the chance of me going elsewhere by not trying to sell me the vehicle when I called. I was then connected to Richard which whom I started the process with. Granted it was at the end of the day so we were not able to do much. The next day was Richards day off and to make a long story short we were able to close the deal. I do remember he tried to get other personnel at work to try and take care of things without success. I was left waiting on things to get done and phone calls that never happened. Richard ended up having to go in. I get it, it was his day off but communication was kind of poor. At the end of the day we closed the deal and I feel like I got a good vehicle for a fair deal. More

Love my vehicle I purchased a vehicle sight un seen to Jacksonville Fl! I could have purchased my vehicle from anywhere but my service was better here! I was annoye I purchased a vehicle sight un seen to Jacksonville Fl! I could have purchased my vehicle from anywhere but my service was better here! I was annoyed by the pressure at other dealerships but not here no pressure I was allowed to take my time. More

Excellent experience Thank you Richard, you made purchasing a vehicle a pleasurable experience. He made it super easy and answered my questions promptly. I never thought c Thank you Richard, you made purchasing a vehicle a pleasurable experience. He made it super easy and answered my questions promptly. I never thought car buying could be stress free. This is the best car buying experience I have ever had. Very professional, extremely cooperative and honest. I highly recommend Richard to all my family and friends. Thank you so much Richard, love my BMW and will send all my friends, coworkers and family your way! More

Added an unwanted Vehicle Service Contract on my loan!!! I purchased a BMW X5 on 7/15/19. Drove 3.5 hours one way to pick up the vehicle. The dealership was closing soon so I was rushed through the paperwork I purchased a BMW X5 on 7/15/19. Drove 3.5 hours one way to pick up the vehicle. The dealership was closing soon so I was rushed through the paperwork signing. An extended warranty contract was NEVER discussed with Will in finance. But upon further review I found out they added a $5000 Vehicle Service Contract on top on my loan and trade in balance. (The maintenance plan and warranty I purchased from BMW themselves was cheaper than this) I called the dealership every other day for a week and a half only to get the run around and leave messages for various people who never called me back. I decided to call the actual warranty company myself to cancel the contract because I realized that Autos of Dallas was probably waiting around for 30 days to pass on purpose so I would be stuck with it and they would keep whatever $ they would receive from it. I finally got in touch with the Mike the manager on 8/12/19 and he stated he’s aware of the situation and initiated the return paperwork that day. He then said it would be the middle of the following week before the refund check would be sent to me or the lien holder. 3 weeks passed and I had not heard ANYTHING from them regarding this additional $5000 charge they added to my loan without my permission. I then called the warranty company again and they informed me that Autos of Dallas told them that I never purchased the car and they didn’t receive the premium payment( Which is a lie...I bought and took delivery on 7/15) I then contacted Mike again via email and have yet to receive a response!!!! I also bought a BMW from them in May of this year which went well when I brought my own financing. The only reason I decided to purchase from them again was because Will in finance promised to get us a great rate and the car we wanted. Had I known this is how this company does business when they find financing I would have never purchased another car from there. Now my loan is $5000 more than it should be and no one at dealership is working to refund the $5000 owed to me on a cancellation of a contract. More

Excellent Service  I want to thank you and tell you how appreciative I am of my salesperson Richard Ford and the Finance Manager at Autos of Dallas for their profession  I want to thank you and tell you how appreciative I am of my salesperson Richard Ford and the Finance Manager at Autos of Dallas for their professionalism and attention to me as we got the deal done by email, telephone calls, text messages, and online. Those 2 made the buying experience very easy for me. I am grateful to your staff and Autos of Dallas and will spread the word on how great of a Team you have there. Thanks again  for everything!  More

Very unsatisfied I purchased a 2016 BMW X6 from Florida and was told it would be shipped as soon as they replaced the tires and cleaned the car up. Upon receiving the I purchased a 2016 BMW X6 from Florida and was told it would be shipped as soon as they replaced the tires and cleaned the car up. Upon receiving the car days after it was promised It was filthy. The tires on the car were horrible (lawsuit) horrible and I had to buy new tires immediately after purchasing a $38,000 (cash) car from this dealership. I contacted the dealership and spoke with the manager who promised me he would speak with the salesman and get back with me. That was weeks ago and I have not heard from anyone. More

Total Fraud I bought a car that this dealer advertised online at Cars.com and had it delivered to Pasadena, CA. The car is ok, but the paperwork did not include a I bought a car that this dealer advertised online at Cars.com and had it delivered to Pasadena, CA. The car is ok, but the paperwork did not include a release of lien from the previous owner's loan. Without that, California will not register the vehicle. I have contacted Autos of Dallas at least 10 times over the past 5 months to no avail. I first started with the salesman Alex G. who totally failed to respond. I then called and talked to Leandra in titles. She told me she would Fed-x the release within 48 hours. Nope! A month later I called and she said it might take 60-90 days. And then pretty much hung up on me. I then sent an email to the manager/owner Mike Bashara - he did not respond either. This is not acceptable in anyway. More

Personal Touch Richard, our salesman was beyond perfection. He worked with us on every angled turn... We live six hours from Autos of Dallas. We found our armada onl Richard, our salesman was beyond perfection. He worked with us on every angled turn... We live six hours from Autos of Dallas. We found our armada online. He had every bit of paperwork ready when he came to test drive just in case we decided to purchase, we wouldn’t be waiting hours after driving 6 to get there. Everyone was extremely KIND as well as professional. We felt not only well informed, but well cared for. We will be purchasing our vehicles from them from now on. The six hours were a small price to pay for the attention we were given. We absolutely, 100% will recommend Autos of Dallas and Richard to any and everyone. Thank you all again for your dedication to your customers! Rob and Stacie Campbell More