Autos of Dallas

Excellent experience Thank you Richard, you made purchasing a vehicle a pleasurable experience. He made it super easy and answered my questions promptly. I never thought c Thank you Richard, you made purchasing a vehicle a pleasurable experience. He made it super easy and answered my questions promptly. I never thought car buying could be stress free. This is the best car buying experience I have ever had. Very professional, extremely cooperative and honest. I highly recommend Richard to all my family and friends. Thank you so much Richard, love my BMW and will send all my friends, coworkers and family your way! More

Added an unwanted Vehicle Service Contract on my loan!!! I purchased a BMW X5 on 7/15/19. Drove 3.5 hours one way to pick up the vehicle. The dealership was closing soon so I was rushed through the paperwork I purchased a BMW X5 on 7/15/19. Drove 3.5 hours one way to pick up the vehicle. The dealership was closing soon so I was rushed through the paperwork signing. An extended warranty contract was NEVER discussed with Will in finance. But upon further review I found out they added a $5000 Vehicle Service Contract on top on my loan and trade in balance. (The maintenance plan and warranty I purchased from BMW themselves was cheaper than this) I called the dealership every other day for a week and a half only to get the run around and leave messages for various people who never called me back. I decided to call the actual warranty company myself to cancel the contract because I realized that Autos of Dallas was probably waiting around for 30 days to pass on purpose so I would be stuck with it and they would keep whatever $ they would receive from it. I finally got in touch with the Mike the manager on 8/12/19 and he stated he’s aware of the situation and initiated the return paperwork that day. He then said it would be the middle of the following week before the refund check would be sent to me or the lien holder. 3 weeks passed and I had not heard ANYTHING from them regarding this additional $5000 charge they added to my loan without my permission. I then called the warranty company again and they informed me that Autos of Dallas told them that I never purchased the car and they didn’t receive the premium payment( Which is a lie...I bought and took delivery on 7/15) I then contacted Mike again via email and have yet to receive a response!!!! I also bought a BMW from them in May of this year which went well when I brought my own financing. The only reason I decided to purchase from them again was because Will in finance promised to get us a great rate and the car we wanted. Had I known this is how this company does business when they find financing I would have never purchased another car from there. Now my loan is $5000 more than it should be and no one at dealership is working to refund the $5000 owed to me on a cancellation of a contract. More

Excellent Service  I want to thank you and tell you how appreciative I am of my salesperson Richard Ford and the Finance Manager at Autos of Dallas for their profession  I want to thank you and tell you how appreciative I am of my salesperson Richard Ford and the Finance Manager at Autos of Dallas for their professionalism and attention to me as we got the deal done by email, telephone calls, text messages, and online. Those 2 made the buying experience very easy for me. I am grateful to your staff and Autos of Dallas and will spread the word on how great of a Team you have there. Thanks again  for everything!  More

Very unsatisfied I purchased a 2016 BMW X6 from Florida and was told it would be shipped as soon as they replaced the tires and cleaned the car up. Upon receiving the I purchased a 2016 BMW X6 from Florida and was told it would be shipped as soon as they replaced the tires and cleaned the car up. Upon receiving the car days after it was promised It was filthy. The tires on the car were horrible (lawsuit) horrible and I had to buy new tires immediately after purchasing a $38,000 (cash) car from this dealership. I contacted the dealership and spoke with the manager who promised me he would speak with the salesman and get back with me. That was weeks ago and I have not heard from anyone. More

Total Fraud I bought a car that this dealer advertised online at Cars.com and had it delivered to Pasadena, CA. The car is ok, but the paperwork did not include a I bought a car that this dealer advertised online at Cars.com and had it delivered to Pasadena, CA. The car is ok, but the paperwork did not include a release of lien from the previous owner's loan. Without that, California will not register the vehicle. I have contacted Autos of Dallas at least 10 times over the past 5 months to no avail. I first started with the salesman Alex G. who totally failed to respond. I then called and talked to Leandra in titles. She told me she would Fed-x the release within 48 hours. Nope! A month later I called and she said it might take 60-90 days. And then pretty much hung up on me. I then sent an email to the manager/owner Mike Bashara - he did not respond either. This is not acceptable in anyway. More

Personal Touch Richard, our salesman was beyond perfection. He worked with us on every angled turn... We live six hours from Autos of Dallas. We found our armada onl Richard, our salesman was beyond perfection. He worked with us on every angled turn... We live six hours from Autos of Dallas. We found our armada online. He had every bit of paperwork ready when he came to test drive just in case we decided to purchase, we wouldn’t be waiting hours after driving 6 to get there. Everyone was extremely KIND as well as professional. We felt not only well informed, but well cared for. We will be purchasing our vehicles from them from now on. The six hours were a small price to pay for the attention we were given. We absolutely, 100% will recommend Autos of Dallas and Richard to any and everyone. Thank you all again for your dedication to your customers! Rob and Stacie Campbell More

Beware before you buy a car from this place. I visited the dealership found a car I like and wanted to buy however the service light was on and needed tires before you buy a car from this place. I visited the dealership found a car I like and wanted to buy however the service light was on and needed tires for the vehicle. Keep in mind this is a luxury dealership. As a cash buyer I asked if they could replace the tires and fix the car I don’t mind buying it. They purposed to replace 2 tires and but was told tires are on back order. I stated couldn’t they go with other tires. I said it seem like you don’t care and he said don’t put words in his mouth. The owner general manger Mike said what do you want I said I don’t have a car and because he was very rude I said forget keep the car. Then he told me to get out of the building and came out of his office and speaking very loud in front of staff and customers. Very very unprofessional. I’ll just write a bad review and said he’ll write a bad review on me. what luxury dealership charges a prep/ service fee $399 and vehicles have bald tires and engine troubles and etc. if you don’t want the hassle or rudeness I wouldn’t buy a car at autos of dallas period. reading all the reviews he is rude to African Americans. More

Great experience I work with Bob and I was very impressed with his clarity in answering all my question. He made the experience very good. Given that it was my first I work with Bob and I was very impressed with his clarity in answering all my question. He made the experience very good. Given that it was my first time buying a car, working with him eased all my concerns. More

Robert will work very hard for you! Robert helped me get the car that I wanted. Being from out town was tough, but after a couple trips to Plano, and a series of unfortunate events with Robert helped me get the car that I wanted. Being from out town was tough, but after a couple trips to Plano, and a series of unfortunate events with the car (unrelated with this dealership), he maintained full transparency, communication and support. I would buy another car from him in a second! More

best experience, quick and easy Great experience. Bob Tauber was our salesman and he was great, very helpful. I liked that the whole car buying experience was quick and easy. Great experience. Bob Tauber was our salesman and he was great, very helpful. I liked that the whole car buying experience was quick and easy. More