Autos of Dallas

My customer service experience with this dealership was great thanks to Gabriela, she was very sweet and detailed when she was explaining things to us. She deserves 5 stars! great thanks to Gabriela, she was very sweet and detailed when she was explaining things to us. She deserves 5 stars! More

BUYERS BEWARE: DO NOT BUY FROM THIS DEALERSHIP. DECEPTIVE. Recently bought a 2024 BMW from Shane Carlisle, the manager, and it a re-purposed damaged car with multiple problems. He said the dealersh DECEPTIVE. Recently bought a 2024 BMW from Shane Carlisle, the manager, and it a re-purposed damaged car with multiple problems. He said the dealership would take care of it, but he won't answer or return calls. There are too many honest dealerships out there to keep this one in business. Hope this helps saves people from a terrible stressful experience. More

I just purchased my first Alpha Romeo from Autos of Dallas. My experience was incredible thanks to Bob Tauber. He was thorough in his explanations of the car, gave me some good points to think about a Dallas. My experience was incredible thanks to Bob Tauber. He was thorough in his explanations of the car, gave me some good points to think about as I was considering a few different models. Bob was very knowledgeable about the Alpha Romeo and explained all of the features. He took his time, followed up with me and made the entire process seamless. THANK YOU BOB! Excellent Job!! More

We had the great pleasure of meeting Bob while out looking for used cars. Up until this point, it had been a pretty painful experience. Bob brought us to the car we had come to see. He was super knowl looking for used cars. Up until this point, it had been a pretty painful experience. Bob brought us to the car we had come to see. He was super knowledgeable. We found a few things about the car that were less than perfect (missing rubber peddle, scratches and scuffs and a really terrible wheel on the front). Bob assured us that they would make the car look as new as possible. It took 2 weeks (waiting or a new wheel), but in the end, they car looked incredible. It was overall the best car buying experience we have ever had. Thank you Bob! More

Kal took care of me, and I am extremely satisfied with the service and my car. the service and my car. More

Found what I was looking for. Bob took care of us every step of the way. Never forgot about me. Smooth process once we made the decision. In and out, no xx, same day. Bob took care of us every step of the way. Never forgot about me. Smooth process once we made the decision. In and out, no xx, same day. More

Love my vehicle, but the customer service experience has been extremely disappointing. When I first inquired about the vehicle, it took several days for Moe to respond. Upon purchasing the vehicle, it wasn' been extremely disappointing. When I first inquired about the vehicle, it took several days for Moe to respond. Upon purchasing the vehicle, it wasn't clean, and I was asked to return the following week for detailing. I ended up sitting in their showroom for three hours, only for Moe to apologize as even he was embarrassed by the quality of the detail work. It was a complete waste of my time. Moe then suggested I get the car detailed myself and assured me they would reimburse the cost. This meant another inconvenience as I had to go out of my way, hire, and pay for a detailer upfront, taking another three hours out of my day. After detailing, I forwarded the receipt on 11/15. On 11/18, Moe said he would pass it to his manager, but I never heard back. I made another trip out of my way to the dealership on 12/4, only to be told the manager was at lunch or had left for the day, and my reimbursement would be mailed. Following up again, I texted Moe on 12/17 since he doesn't check his emails, but received no response. After texting him again today, still no response. I have left several messages with the main desk, with no response. This experience has been frustrating and unprofessional, overshadowing the enjoyment of my new vehicle. More

Their website had a the vehicle I was looking for, at a price I was willing to pay. Drove an hour and a half to test drive it on Sat Dec 7. Called on 12/10 to get an out the door price and get the proce price I was willing to pay. Drove an hour and a half to test drive it on Sat Dec 7. Called on 12/10 to get an out the door price and get the process started to purchase. I was told on 12/13 that was not available but a similar one was at a similar price. I then asked for the out the door price on that vehicle and gave them my information to get the process started (big mistake). Then the frustration began. In the last 2 weeks I have been transferred and hung up on 3 times, spoke with and or texted 4 different people, been told that you are required to have their "lux" package at a cost of $2,500 (which was being generously reduced to $1,998), that you must come in for an in person interview for credit after I was told I was approved from multiple lenders. On top of that the vehicle was listed on the website at $25,880 and I have received "Out the Door prices" of $24,880, $26,878, $28,953, $30,553 and $33,953. They have submitted 5 hard inquires and I finally told them to "stop we are done" only to receive another call to "go over numbers" I can not stress enough my complete frustration with this dealership. Strongly recommend avoiding at all costs. More

No outside financial institution accepted. must use preferred lender. won’t be communicated until arrival must use preferred lender. won’t be communicated until arrival More