Autos of Dallas

This dealership completely wasted my time. We drove 2.5 hours one way to Autos of Dallas specifically to purchase a vehicle. Ahead of time, I told the salesperson we were short on time, provi We drove 2.5 hours one way to Autos of Dallas specifically to purchase a vehicle. Ahead of time, I told the salesperson we were short on time, provided the exact stock numbers of the vehicles we wanted to test drive, and scheduled an appointment. Despite all of that, none of the vehicles were ready when we arrived. I came in fully aware of the negative equity on my current vehicle and financially prepared to handle it. I also had my own financing and every intention of not leaving in the vehicle I arrived in. This should have been a straightforward sale. Instead, after hours of delays, I was never shown real numbers, lender terms, or a transparent breakdown. I was simply told my only options were to take on an additional vehicle or put $14,000 down, with no documentation or explanation. That’s not transparency — it’s pressure. This is the first time I’ve ever gone to a dealership, fallen in love with a vehicle, and walked away without buying it — entirely due to poor preparation, lack of honesty, and zero respect for the customer’s time. Autos of Dallas lost what should have been a guaranteed sale. If you value professionalism, clear communication, and not having your time wasted, I’d strongly recommend looking elsewhere. More

Absolutely the worst dealership experience I’ve ever had. I purchased a 2023 BMW X7 from Auto of Dallas on December 3rd, and the entire process has been nothing but dishonesty, broken promises, and zero acco I purchased a 2023 BMW X7 from Auto of Dallas on December 3rd, and the entire process has been nothing but dishonesty, broken promises, and zero accountability. First red flag: within 24 hours of owning the car, my BMW app showed an “Urgent Power Supply Check Up” fault that BMW records confirm had been active two days BEFORE the sale. That means Auto of Dallas knowingly sold me a vehicle with a serious pre-existing electrical problem and said NOTHING. When I brought the car back on December 6th, instead of fixing it, I was told to “just drive it and the codes will drop off.” They didn’t. The vehicle is STILL malfunctioning. Second red flag: part of my signed deal included four brand-new matching tires. Omar told me they would be ordered immediately. It’s been days and I still have no order confirmation, no date, no appointment, nothing—just excuses. Third red flag: the dealership claimed the car passed a 52-point inspection, but they never provided the inspection documentation, never gave me a Carfax, and clearly never addressed the electrical issues that existed BEFORE I bought the car. Auto of Dallas is quick to take your money, but when something is wrong, they give you the runaround, avoid responsibility, and hope you’ll just accept the problems. This is NOT how a reputable dealership operates. If you value honesty, transparency, and basic customer service, look elsewhere. This place has been nothing but headaches, empty promises, and misleading sales tactics. Buy at your own risk. More

I had a positive experience with Gabriella and Abdoul. I picked my car and was out the door in no time after it was washed and filled up with a full tank of gas. The customer service was great! I picked my car and was out the door in no time after it was washed and filled up with a full tank of gas. The customer service was great! More

Purchase started off okay but took way to long to get the deal done and out the door. the deal done and out the door. More

They are super easy to work with and are very friendly. They make picking the car a fun experience and are welcoming to answer any questions you have. They are good at breaking everything into smalls detai They make picking the car a fun experience and are welcoming to answer any questions you have. They are good at breaking everything into smalls details and making sure u know everything about ur car before u leave. Plus let us test drive the car. Very good experience! More

Yunis was very helpful and love the new car. Thanks, would do business again. Larry Rice Thanks, would do business again. Larry Rice More

Alexandro Very excellent car seller, I recommend him at Autos of Dallas Plano Texas dealer Autos of Dallas Plano Texas dealer More

Would not recommend! They will not even show you a vehicle without your information and ID. Salesman was too worried about his skateboard to care. Both the Salesman and U They will not even show you a vehicle without your information and ID. Salesman was too worried about his skateboard to care. Both the Salesman and Used Car sales manager both were rude and unprofessional. Drove 3 hours to buy a vehicle (which I had 4 to look at) Guess they don't know what customer service is or want to sell a vehicle! Salesman stated cant view a vehicle without your contact info and license. I said no let me talk to your manager. I told the sales manager I wanted to speak to him about the way his sales people are treating customers and he didnt seem to care. I told him the salesman demanded my contact info and license before he would ever show me Jeep. He stated that's our policy we don't know who you are you could be sketch. So that's our policy brother. All dealer ships around here do that. I have NEVER had a dealer ask for my info especially my license just to see a vehicle.. Test drive yes I can understand that.. I said you lost a sale your policy ridiculous and walked out. He did care at all. Next dealer didn't ask for any info nor an ID. The final dealer (that I purchased a Jeep from) only needed my ID to test drive. I would give a hard pass to this dealer even if they were giving away a Lambo. Save your time and hassle! More

My customer service experience with this dealership was great thanks to Gabriela, she was very sweet and detailed when she was explaining things to us. She deserves 5 stars! great thanks to Gabriela, she was very sweet and detailed when she was explaining things to us. She deserves 5 stars! More

BUYERS BEWARE: DO NOT BUY FROM THIS DEALERSHIP. DECEPTIVE. Recently bought a 2024 BMW from Shane Carlisle, the manager, and it a re-purposed damaged car with multiple problems. He said the dealersh DECEPTIVE. Recently bought a 2024 BMW from Shane Carlisle, the manager, and it a re-purposed damaged car with multiple problems. He said the dealership would take care of it, but he won't answer or return calls. There are too many honest dealerships out there to keep this one in business. Hope this helps saves people from a terrible stressful experience. More