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Automax Del City
Del City, OK
1,210 Reviews
We Are Your Del City, OK Pre-owned Dealership near Edmond, Oklahoma City, Midwest City, Moore.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,210 reviews
April 29, 2013
BEWARE of Automax Del City & Sales Mgr Rick Humprey!!! Worst car buying experience EVER. I contacted Rick via e-mail for quotes on a new Elantra. He responded with "MY SELL PRICE WITH A SPAR Humprey!!! Worst car buying experience EVER. I contacted Rick via e-mail for quotes on a new Elantra. He responded with "MY SELL PRICE WITH A SPARE TIRE INCLUDED IS $XX+ 299 PROCESSING = $XX AND YOU CAN DEDUCT REBATES". It wasn't the best deal I had received but not far off so I replied with a counter offer. He sent me a link to another Elantra in his inventory he said he would sell for $X. It was a good price so I called him & he then told me it was a loaner vehicle that was barely used because they received some new Sonatas for loaners. It only had 50 miles so I told him I was on my way. I packed up my car w/ my wife & newborn baby & we drove the 2.5 hr drive to OKC. Just before we arrived he messaged me & said the car had been loaned out. I told him we were almost there & we could start the paperwork anyways. After we arrived & asked for Rick he made us wait 40 minutes before he even acknowledged us. He then turned on the charm & told me about how he's a USAA dealer & how he supports the military. He said the car would be back on Monday and when I told him we lived 2.5 hrs away he agreed to hold it until Friday when I could pick it up. He even printed out a purchase agreement with the price, so I thought we had a deal. He then told me he'd call on Monday. WELL, this is where it gets terrible. Monday comes & goes w/ no phone call. I email him & ask if it was returned safely, he responds w/ "the customer gets off at 5, I"ll call you when it gets here". Well Tuesday, Wednesday, Thursday, & Friday go by w/ no phone call or response to multiple e-mails. When I call & ask for Rick on Friday & tell the operator my name she says he's busy & will call me back. 3 hrs later & no response I call back & she says he's busy so I say I'll hold. He then picks right up & starts to give me the run around about how he just found out he can't sell the vehicle for 90 days & it has to have at least 5K miles before they can sell it? I start to get a bad feeling about this but I need a vehicle so I tell him I'll just purchase the new Elantra (that he quoted me above). He then quotes me a price $1,500 ABOVE the original price! Stunned, I tell him that's not what he quoted & I can e-mail him the quote. He then acts like he can't find the e-mail he sent and asked me to send it to him & he'd call me right back. 30 min later & still no response I call & again get told he's busy & will call me back & when I say I'll hold for him she wouldn't let me! I finally get a e-mail back from Rick who then says his original quote included rebates and he couldn't sell me the car for that (even though his email clearly says I can deduct rebates). I called him to ask why he's changing the price & his response was that it was my mistake and I misunderstood his e-mail (even though we had talked about it in person the Friday prior!) He then said that no other dealer could sell at that price. When I told him I had another quote for that in Texas he said he hears that all the time but no one ever proves it. WELL, just so every one on here knows, I purchases an Elantra this weekend for that price & it included $500 in extra options that Del City didn't have! If you're willing to travel, Mike Brown Hyundai just outside of Fort Worth has the best prices with the service to boot. The sales mgr Ty Vickers was straight up & didn't play any games. He held the car for me and it was pristine when I arrived. The paperwork was just as we had agreed w/ no add ons or surprise fees. The sales rep Mike Stephens even spent 30 mins after the sale showing us all the cool features of our new ride. MUCH appreciated! Bottom Line: Avoid Del City Hyundai at ALL costs, the Sales Mgr is shady, disrespectful, and sly. Don't waste your time or fall into their sleezy sales traps. If you want a straightforward, first class car buying experience go to Mike Brown Hyundai & enjoy a weekend away in Dallas. Worst case go to Bob Howard in OKC, can't be any worse than Automax! More
by Lafranjd
April 25, 2013
This was truly the most enjoyable car buying experience I've ever had. and I'm old.. I've bought a lot of cars.. Lilian was .. well.. absolutely pleasant. She listened to what I wanted and what I could af I've ever had. and I'm old.. I've bought a lot of cars.. Lilian was .. well.. absolutely pleasant. She listened to what I wanted and what I could afford and got me in a car that I LOVE. She and Bill stayed after hrs to get my deal finished and let me drive my new car home even though I got there late in the evening. I am credit challenged so, they had to work hard and they did., :) Lilian took the time to get me registered with BlueLink, (blue link is cool..) AND helped me get my phone connected to, and my address in, the BlueLink system. Everyone else was gone by then and I hadn't gotten my full tank of gas yet... Lilian took me to the station next door and filled it up on her own dime. I'm sure she'll be reimbursed but, she took ownership of selling me that car. She made sure I was taken care of. I can't promise that the next car I buy will be a Hyundai but.. I can say that the next car I buy will be from Lilian. (If she's still sellin cars.. :) It will be awhile. I DO love this Veolster!!) More
by ladonnalittlejohn5
Employees Worked With
Lilian O'Kouri, Bill Rains
April 23, 2013
Service was efficient, was financed by a bank (in-house) rather than by dealership. Very open to letting you try out a car before you buy one. Solid experience. rather than by dealership. Very open to letting you try out a car before you buy one. Solid experience. More
by cheapskate21
Employees Worked With
Lilian O'Kouri
April 22, 2013
Thanks to everyone here. Very friendly and trustworthy service. Rodney was awesome and really made me feel comfortable in my decision making. I would definitely recommend this dealership. service. Rodney was awesome and really made me feel comfortable in my decision making. I would definitely recommend this dealership. More
by ccoale00
Employees Worked With
Rodney Hawkins
April 16, 2013
I believe the sales personnell treated me with respect and courtesy . I have difficulty speaking and I know this can be very frustrating. It was one of the best sales experiences I have ever had. and courtesy . I have difficulty speaking and I know this can be very frustrating. It was one of the best sales experiences I have ever had. More
by edatokc
Employees Worked With
Lilian O'Kouri
April 15, 2013
This was the most pleasant car buying experience! From beginning to end, this was very quick and professional. The price of the vehicle fit into my budget with both payment and the efficiency of the vehi beginning to end, this was very quick and professional. The price of the vehicle fit into my budget with both payment and the efficiency of the vehicle. Lillian and Rick were more than accommodating with supplying me with everything I needed and then Bill was quick with the information and paperwork so I could get on my way! I have purchased 5 new vehicles since '99 and this by far was the best! More
by TCoker
Employees Worked With
Jason Francis, Lilian O'Kouri, Bill Rains
April 14, 2013
Lillian was great. She worked really hard doing everything she could to help me out and work with me. She worked just about all day getting everything put together. everything she could to help me out and work with me. She worked just about all day getting everything put together. More
by kathyvails1
Employees Worked With
Lilian O'Kouri
April 13, 2013
In November 2011 I bought a new Sonata from Monique Nelson, she was "wunderbar". She is not in sales anymore, but she came to my rescue yesterday, when I was buying my Elantra Coupe SE. She made it a Nelson, she was "wunderbar". She is not in sales anymore, but she came to my rescue yesterday, when I was buying my Elantra Coupe SE. She made it a great experience and Rick the manager helped, thank you. I enjoy my Elantra Coupe very much, a great car!! Monika More
by zweiAutos
Employees Worked With
Rick and Monique Nelson (she is very special!)
April 12, 2013
From the moment I arrived I KNEW I was at the RIGHT dealership! Lilian O'Kouri was the best car salesperson I have ever had the pleasure of buying a car from. I am 46 yrs old and this was my 11th car dealership! Lilian O'Kouri was the best car salesperson I have ever had the pleasure of buying a car from. I am 46 yrs old and this was my 11th car purchase. She was pleasant, knowledgeable and made sure I was taken care of by everyone. She knew exactly the car I was looking for even though I wasn't so sure. She was not pushy, nor did she rush me to make any decisions but made sure that I was happy with ALL aspects of my car buying experience! I will be putting a post on my timeline on Facebook about her and this dealership!! More
by shabebe33
Employees Worked With
Lilian O'Kouri
April 12, 2013
They were very fast and got all the work done to. Very nice people that can remember who you are. I already have a friend thinking of buying a car here. nice people that can remember who you are. I already have a friend thinking of buying a car here. More
by tigerokie
Employees Worked With
Danny Baccus
