Autohaus on Edens - Service Center

Excellent Service every time I enter thru the door. Heather is great! Have a nice day. Heather is great! Have a nice day. More

Great service, quick and easy! Only dealer who had my part in stock. Will come again! Only dealer who had my part in stock. Will come again! More

Great snacks while you wait with a friendly team. The notifications were great to keep you informed. Eddie Garcia was in-charge of my service and I never spoke to him. He was not around when I got in The notifications were great to keep you informed. Eddie Garcia was in-charge of my service and I never spoke to him. He was not around when I got in and was assisted by someone else and when it was time to check out I saw my car outside and I waited for 20 minutes and he never called me, eventually I went up myself and was checked out by someone else. I didn’t even get a call after the service from him. Having second thoughts on Mercedes due to his poor service and him not caring about other people time. I would have expected him to call me to see how things went as he never even spoke to him. He was bailed out by his colleagues. Shame on you Eddie. More

Great snacks while you wait with a friendly team. The notifications were great to keep you informed. The notifications were great to keep you informed. More

I always receive great service from Ed Garcia. He is efficient and provides me with updates on the status of my car. He is efficient and provides me with updates on the status of my car. More

THE DEALERSHIP IS WELL RUN,,CLEAN AND COURTEOUS. ALL OF MY ENCOUNTERS WITH THE STAFF HAVE BEEN PLEASANT AND INFORMATIVE I AM A LONGTIME, LOYAL CUSTOMER ALL OF MY ENCOUNTERS WITH THE STAFF HAVE BEEN PLEASANT AND INFORMATIVE I AM A LONGTIME, LOYAL CUSTOMER More

Ryan is very professional and the dealership is always very customer service friendly. They always have a loaner vehicle. very customer service friendly. They always have a loaner vehicle. More

Always fantastic service and Ryan is excellent! I will bring my business to Autohaus in the future. I will bring my business to Autohaus in the future. More

Stay away from Tom Lood-one of the worst and the most unprofessional,poor management level service advisor that I have seen in the last 20 years. This person has completely no respect to your car and you unprofessional,poor management level service advisor that I have seen in the last 20 years. This person has completely no respect to your car and your personal time. Long story short-kept my car for over four weeks,damage it,store damaged part inside my cars,never checked after service-release it to me, and after I came back with the same issue same day again kept it another week and kept telling me they were very busy to work on it and never provided complete repair to my vehicle. So the guy like that shouldn’t be working in a customer service and position. He deserve a sweeping the lot job over there. Shame on service general manager who letting Tom work over there. Strongly advise him to stay away from this guy. More

After my service rep told me the charges, we corrected the amount, and he notified me the work would proceed; he never contacted me again to notify the work was completed and the car ready for pickup. I w the amount, and he notified me the work would proceed; he never contacted me again to notify the work was completed and the car ready for pickup. I waited an additional 2 hours until I sought assistance and was told going to lunch was some type of excuse for not contacting me again. I hope this was not some form of retaliation for holding him to the previously quoted price. More