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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,383 Reviews

2,383 Reviews of Autohaus on Edens - Service Center

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October 27, 2023

Hands down best Mercedes dealership in Chicagoland area. Tom always takes the time to explain everything in detail at all my service appointments. A they all make you feel like family More

by SYOUNA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

Great service from start to finish thank you Tom the service advisor, next time when I need help will call you. More

by ALFREDS1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

They treat you like they know you. ..and care. Challenging fix that took some time, but i was kept up to date and the timeline was met. More

by RONNIE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

Tom Lood and Matt in service are fantastic! They both take the time to make sure I am happy during each visit. They are the best! More

by brettnovack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
October 25, 2023

Eddie Garcia is a wonderful asset for the company don’t lose him . That’s why we keep coming back More

by RSKLARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2023

Oleg was very helpful and professional. He was very knowledgeable and patient with me and my GLE purchase. More

by BRANA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Autohaus on Edens responded

We are grateful for your feedback highlighting your experience with Oleg at Autohaus On Edens Mercedes Benz. It's wonderful to hear that he was helpful, professional, and demonstrated both knowledge and patience during your GLE purchase. Oleg's approach to customer service exemplifies our commitment to making each customer's journey with us as smooth and satisfying as possible. We're glad that you felt well taken care of throughout your purchase process. Thank you for choosing Autohaus On Edens, and we're here for any further assistance you may require. We look forward to the opportunity to serve you again. Warm regards & Happy Holidays, The Management Team at Autohaus On Edens Mercedes Benz

October 24, 2023

Really impressed with the personal service and the quality of the work. Would highly recommend! Thank you, Tom Lood! More

by DJGORDON18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

Responsive and accommodating. Checking in and out is very easy. They get the service done quickly. More

by joeldsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2023

Terrible service…. .wait, had to beg for loaner. Service person was terrible and not a good experience More

by ECLAMAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2023

Everyone is friendly and helpful! ! Eddie always gets me a car and has a smile on his face. More

by asre711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
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