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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,383 Reviews

2,383 Reviews of Autohaus on Edens - Service Center

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November 28, 2023

Derek did a great job. We had an issue after sale that Derek corrected for us. We are very happy. More

by georgekatris
Recommend Dealer
Yes
Employees Worked With
Derek Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Autohaus on Edens responded

Thank you so much for taking the time to share your positive experience at Autohaus On Edens Mercedes Benz. We are thrilled to hear that Derek provided you with excellent service and was able to efficiently resolve the issue you encountered after your purchase. Our team is committed to ensuring complete customer satisfaction, and it's wonderful to know that we have succeeded in making you very happy with your experience. Warm regards & Happy Holidays, The Management Team at Autohaus On Edens Mercedes Benz

November 28, 2023

Great service from Tom. He addressed the issue in a timely manner. One thing I did not like that I had to replace the loaner car every 3 days. More

by ECLIPSE0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2023

Dropped the car off on a Thursday, John said it might be done EOD, or possibly the next day. Had to chase him Friday afternoon, literally calling 3 times, and he said car wasn't ready, and i needed to come More

by DOUGLAS.GOTTSCHALK
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Morsy
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2023

Listens, takes good care of their clients Service team is the Best. Sales team is also very good. More

by linda77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Great service from John. He was very professional and met all my expectations. He addressed the issue in a timely manner. More

by Gabriel Taut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Won’t go anywhere for service of our 3 vehicles ( all purchased at AUTOHAUS). Ryan is always on top of maintaining our vehicles and helping us with any issues that arise. A pleasure to know we are in goo More

by AGIGLIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wellington ( car wash and picks up vehicles) and Keri ( tow truck /emergency service)
November 23, 2023

Great experience. Good people to work with. Convenient location. Everything was done on time as promised More

by AMDANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

I can’t say anything negative about your dealership. They treat me very professionally and kind. And your service Ed is wonderful I been dealing with him for years. He takes the time with you to explain More

by RSTEPH5.1@juno.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoyt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Autohaus on Edens responded

Thank you for sharing such positive feedback about your experiences with our dealership. We are delighted to hear that our team members, Matt in sales and Ed in service, have consistently treated you with professionalism and kindness. It's wonderful to know that Ed's dedication to explaining the details of your car and his attentive service over the years have made a significant impact. Your satisfaction and continued trust in Autohaus On Edens Mercedes Benz mean a great deal to us. We look forward to continuing to serve you with the same level of care and expertise in the future. Warm regards & Happy Holidays, The Management Team at Autohaus On Edens Mercedes Benz

Dec 06, 2023 -

Autohaus on Edens responded

Thank you for sharing such positive feedback about your experiences with our dealership. We are delighted to hear that our team members, Matt in sales and Ed in service, have consistently treated you with professionalism and kindness. It's wonderful to know that Ed's dedication to explaining the details of your car and his attentive service over the years have made a significant impact. Your satisfaction and continued trust in Autohaus On Edens Mercedes Benz mean a great deal to us. We look forward to continuing to serve you with the same level of care and expertise in the future. Warm regards & Happy Holidays, The Management Team at Autohaus On Edens Mercedes Benz

November 22, 2023

Thank you so much for care and help for almost 2 yeas. Your friendly and caring approach made the process very easy for me. I’ll definitely recommend your service for all Mercedes lovers. Keep up the good More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2023

Great service. Honest and affordable pricing. Time does a great job with managing client relationships More

by SHANNONWEASLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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