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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,383 Reviews

2,383 Reviews of Autohaus on Edens - Service Center

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June 05, 2020

Eddie is very good at communicating each stage of my car service. From estimated time of total service. Working with third party service contracts to make sure I get coverage that I paid for. And ultimately More

by EMILE3
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2020

Although this is my first visit to Autohaus on Edens, it is not my first experience with the service writer, Tom Lood. In fact, the reason I’m at the dealership is because of Tom Lood. More

by dschilt
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Maniatis, James Riley
June 04, 2020

Ken is customer service on steroids. One of our vehicles needed more work than anticipated and he walked me through options. I know I can always trust him and the Autohaus team. More

by Giglio
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2020

Friendly and efficient. Took my car at the scheduled time and returned it within 15 minutes of estimated time it would take for the job to be done. More

by MACLAUSEN1
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020

service experience was easy and efficient Ken does a great job-enjoy working with him-makes the process easy and is very responsive. service department does a good job whenever I need anythin More

by KBRUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2020

The service department was great! Very accommodating! Cindi was super helpful when I had trouble with my S Class. Would definitely recommend going here for great service. More

by Jessica
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020

Prem Parikh is the Man !! My service rep always goes above and beyond to take care of me my GTS is running better than ever with the new shoes that he help me with !! Thanks More

by mike@drgraphx.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Gioulos, Mike Mesic, Mary Costello, Prem Parikh, Mark Hoegler
May 18, 2020

Service A Tom is the best service advisor we have encountered. We want to thank him for his service. He is always helpful, available and willing to assist us. More

by YASMEEN_7869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020

THEY TRY TO SELL UNNECESSARY REPAIRS BROUGHT MY 2014 IN FOR A RECALL. THEY WANTED TO SELL ME A NEW BATTERY AND NEW ENGINE COVERS. THE BATTERY HAD TO BE FULLY CHARGED SINCE IT HAD BEEN O More

by SSSLK32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LOUIS GEORGOU
May 17, 2020

I trust Eddie with my car and truck. I know he is honest with me and gives me the best service. I don’t see myself going anywhere else. More

by GEMZ3
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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